BRAC Bank Limited

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BRAC Bank Limited

Organization Details

1.1- Introduction of the Organization

BRAC Bank Limited, with institutional shareholding by BRAC, International Finance Corporation (IFC) and Shorecap International, has been the fastest growing Bank in 2004 and 2005. The Bank operates under a “double bottom line” agenda where profit and social responsibility go hand in hand as it strives towards a poverty-free, enlightened Bangladesh.

A fully operational Commercial Bank, BRAC Bank focuses on pursuing unexplored market niches in the Small and Medium Enterprise Business, which hitherto has remained largely untapped within the country. In the last five years of operation, the Bank has disbursed over BDT 1500 crore in loans to nearly 50,000 small and medium entrepreneurs. The management of the Bank believes that this sector of the economy can contribute the most to the rapid generation of employment in Bangladesh. Since inception in July 2001, the Bank’s footprint has grown to 22 branches, 350 SME unit offices and 19 ATM sites across the country, and the customer base has expanded to 200,000 deposit and 45,000 advance accounts through 2006. In the years ahead BRAC Bank expects to introduce many more services and products as well as add a wider network of SME unit offices, Retail Branches and ATMs across the country.

2.1- Background of the Organization

BRAC Bank Limited, one of the latest generations of commercial banks, which started its journey on the 4th of July 2001 with a vision to be the absolute market leader. BRAC bank is a commercial scheduled bank extending full range of banking facilities as per the directives of Bangladesh bank. It intends to set standards as the absolute market leader by providing efficient, friendly and modern fully automated on-line service on a profitable basis. BRAC Bank in surviving in the large banking arena through its unique and competitive products and it is the only local bank providing 100% integrated on-line banking.

The Bank is mainly owned by the largest NGO in Bangladesh – BRAC the Bank has positioned itself as a new generation Bank with a focus to meet diverse financial need a growing and developing economy.

The Bank has embarked with an avowed policy to promote broad based participation in the Banish economy through the provision of high quality banking service based on latest information technology. The Bank will ensure this by increasing access to economic opportunities for all individuals and businesses in Bangladesh with a special focus on currently under served enterprises and households across the rural urban spectrum. We believe that increasing the ability’ of under served individuals and enterprises to build their asset base and access market opportunities will increase the economic well being for all Bangladeshis

2.2- Structure of the Organization

Board Audit Committee
Support Manager

Head of SME Banking
Head of Treasury & Financial Institution
Head of Probashi Banking
Head of Corporate Banking
Head of Retail Banking
Head of Marketing & Corporate Affairs
Head of Credit
Head of HR
Head of Financial Administration

Head of Impaired Assets Management
Manager Complaint Handling Cell
Credit Inspector
Company Secretary & Head of Regulatory & Internal Control

2.3 Mission and Vision

Mission

Building a profitable and socially responsible financial institution focused on Markets and Business with growth potential, thereby assisting BRAC and stakeholders build a “just, enlightened, healthy, democratic and poverty free Bangladesh”.

Vision

· Sustained growth in ‘small & Medium Enterprise’ sector

· Continuous low cost deposit growth with controlled growth in Retained Assets

· Corporate Assets to be funded through self-liability mobilization. Growth in Assets through Syndications and Investment in faster growing sectors

· Continuous endeavor to increase fee based income

· Keep our Debt Charges at 2% to maintain a steady profitable growth

· Achieve efficient synergies between the bank’s Branches, SME Unit Offices and BRAC field offices for delivery of Remittance and Bank’s other products and services

· Manage various lines of business in a fully controlled environment with no compromise on service quality

· Keep a diverse, far flung team fully motivated and driven towards materializing the bank’s vision into reality

2.4- SWOT Analysis

SWOT Analysis provides an opinion and judgment whether an organization’s business condition is healthy or unhealthy.

Strengths Weaknesses
· Professional management team

· Satisfactory risk management structure

· Multi product financial institution

· Strong distribution channel

· Satisfactory IT soft and hard infrastructure

· Satisfactory performance

· Adequate capital base

· Satisfactory liquidity position

· Market leader in SME and retail banking among the local banks

· Multi-national and institutional ownership

· Insignificant market share

· High HR turn over in SME

· Dependence on high cost bearing fixed deposits

· Limited disclosure

· Concentrated ownership

· Low non-funded business

Opportunities Threats
· High untapped sub-urban and rural market SME

· Scope of whole sale banking with NBFIs

· Increased competition in the market for quality assets

· Supply gap of foreign currency

2.5- Brunches of the Organization

Name of the Branch

Gulshan Branch, Dhaka Rajshahi Branch
Motijheel Branch, Dhaka Agrabad Branch, Chittagong
Banani Branch, Dhaka Halishahor Branch, Chittagong
Uttara Branch, Dhaka Momin Road Branch, Chittagong
Dahnmondi Branch, Dhaka CDA Avenue Branch, Chittagong
Satmosjid Road Branch, Dhaka Coxs Bazar Branch
Nawabpur Branch, Dhaka Subid Bazar Branch, Sylhet
Shaymoly Branch, Dhaka Beanibazar Branch, Sylhet
Kalabagan Branch, Dhaka Zinda Bazar Branch, Sylhet
Graphic Building Branch, Dhaka Nobigonj Branch, Sylhet
Mirpur Branch, Dhaka Bishawnath Branch, Sylhet
Rampura Branch, Dhaka Moulvibazar Branch
Mogbazar Branch, Dhaka Comilla Branch
Keranigonj Branch, Dhaka Sonagaji Branch, Feni
Narayanginj Branch Bogra Branch
Gonokbari Branch, Savar Barisal Branch
Tongi Branch Jessore Branch
Dohar Branch Putia Branch

2.6- Departments of the Organization

There are many concern departments, which are always taking care to give proper and adequate service to the clients. Different departments of BRAC Bank are as follows:

· Corporate Banking

· Retail Banking

· Trade Finance

· SME (Small & Medium Enterprise) Division

· GIS (General Infrastructure Service)

· Credit Division

· CPC (Central Processing Center)

· Remittance

· FAD (Financial Administration Department)

· Treasury

· CID (Channel Infrastructure Department)

· IT (Information Technology)

· HRD (Human Resource Department)

· Risk Management

· LA (Loan Administration)

· Marketing & Product Development

Corporate Banking

The Corporate Banking Division provides full range of commercial banking products and services. Other Departments such as Foreign Trade, Treasury, Credit Administration etc. plays the support role for a comprehensive range of service to the’ Corporate Banking Division.

BRAC Bank’s Corporate Banking team exists to provide both banking services and a financial partnership with local large and medium corporate, trading houses and joint ventures. As the financial partner of choice for the corporate sector

Corporate Banking Structure:

The Corporate Banking Division has a centralized structure through on-line banking system. Any credit facility is processed at the Corporate Banking Division, Head Office. After sanctioning of the facility, the limit is put online and the customer can enjoy the facility from any of the BRAC Bank branches.

Strict adherence to internal control guidelines and other legal and statutory compliance are followed. The

Credit approval process involves separate Credit Division, the Managing Director and finally the Board.

Other Departments such as Foreign Trade, Treasury, and Credit Administration etc. plays the support role for a comprehensive range of service to the Corporate Banking Division.

Product/Service objective

The Corporate Banking Group would try to serve the financial market of the country with the following objectives.

· To develop and sustain mutually beneficial customer relationships based on high quality service and innovative products.

· Maintaining a diverse and quality asset base and pursue a sustainable growth strategy.

· To pursue a management style that contributes to the well-being and development of a fully responsible and accountable workforce under a high corporate standard and business ethics.

· To provide and deliver services in a cost-effective manner.

Product/Services

BRAC Bank provides a comprehensive range of innovative corporate financial solutions tailored to suit each company’s needs. At the center of client’s relationship with BRAC Bank is an experienced and professional Management team with extensive industry knowledge. The Relationship Management team works closely with the client to understand and solve the financial requirements of the company. Our knowledge about various industry sectors encompasses global issues, the dynamics of the economy’s effect on the industry and business cycles and insight into market activity within this industry. Following are some of the products that we offer our corporate clients:

· Short term loans

· Mid term Loans

· Letter of Credit

· Loans

· Guarantee

· LTR

· LBP

· Overdraft, lease Financing, Working Financing, Floor Financing,

· Channel Financing.

Security:

For security against the various facilities, we usually take cross-corporate guarantee and personal guarantee of the Directors of the private companies. In case sufficient collateral is not available, we create floating charge on present and future assets of the company with Registrar of Joint Stock Companies, equitable/registered mortgage etc.

Retail Banking

Most of the Bank In our country are operating locally basis. So most of their functions are concentrated on retail banking. BRAC Bank Limited is not exception of them. There is One Sales Center in Badda, which sells A/C of all branches. BRAC Bank has planned to open more Branches Within this year all over the country. There are more than 300 unit offices under SME division to support retail banking. Retail banking offers every facility except Corporate Transaction.

Trade Finance

Trade finance originally facilitates “International Business”. They handle L/C (Letter of Credit) and do necessary activities related to international trade.

Check validity & authentication of trade license; import Registration Certificate, TIN Certificate, Vat Registration Certificated, and Insurance Cover Note. Received L/C LIMIT from Corporate. Signature Verification of Import on L/C App. Form & Performa Invoice check importer’s Signature on L/C AF & IMP form, available balance of Importer’s A/C. L/C Liability Create, Margin & Income realized From Importer’s Account. Entry to L/C ledger & register book. LC Proposal sent through SWIFT after proper authentication.

Checking All Shipping Documents As Per LCTerms & Conditions. If the Documents are in order, Inions Customer to Take Delivery of Documents by paying the equivalent BDT of doc’s value. Fund Requisition To Treasury. Create PAD I L TR in The System & Complete P AD/L TR. L TR to be Created under Corporate approved limit. Payment instruction to the reimbursing bank as per negotiating Bank’s instruction. Adjust PAD by realizing PAD outstanding Amount item Importer’s A/C.Handover the original documents to the Importer with due endorsement by Authorize Signatory. Handle submission of “Bill of Entry”. Maintain Letter of Credit Report. Check The Copy Documents as per Terms & Conditions of L/C 100% Margin build up in equivalent BDT of documents value by debiting importer’s A/C. Check validity & authentication of Trade License, Export Registration certificate, and TIN certificate, VAT Registration Certificate & Insurance Cover Note. Trade Finance Check EXP certificate, C&F certificate Issue, NOC Certificate Issue, Intimate to Exporter After Receiving Remittance. Collect necessary documents from Exporter & Credit Export proceeds if documents found in order. They pass necessary voucher/ register Entry. Send Export documents for Collection to Foreign Bank (Bill Of Exchange, Invoice Packing List, Certificate: Of Origin, Bill Of Lading Or Airway Bill, GSP Certificate) with Bank Forwarding & document endorsement. Receives remittance credit proceeds to party A/C after realized necessary charges. Pass necessary voucher & Entry in Export register. Receive Guarantee proposal from Corporate Division with their approval. Create Guarantee liability. Check balance of client A/C. Realizing margin and other necessary charges. Entry guarantees register & ledger. Issue Bank Guarantee as per approval and signed by Authorized Signatory.

SME (Small and Medium Enterprise) Division

This department of BRAC Bank Limited works widely over the country. There are more than 300 unit offices of SME division all over the country sell different type of loan to different small and medium enterprise. They provide loan, which are to be paid in installment. This department also monitors the recovery of the loan and in case of inconsistency they take necessary action to recover the loan.

Product Features of SME:

There are 3 products of SME.

· Anonno Loan: Under Anonno Loan one can get loan from 2 lac taka to 8 lac taka with installment.

· Apurbo Loan and: Loan one can get loan from 8 lac taka to 30 lac taka with installment.

Pathshala Loan: This loan are given to those persons who want to establish educational institutions like; school, college, kindergarten etc.

Interest rate varies for these loans according to their terms and condition.

Field Level:

CRO Customer Relations Officer (Unit Office -280 up to May’05 in 62 District)

ZO Zonal Officer (44 up to May’05)

TM Territory Manager (07 up to May’05)

They all have periodical Target of loan disbursement and realization.

QAO Quality Assurance Officer- Main responsibility is to report to management regarding the quality of loan.

Human Resources Division

Human Resources Division plays a pivotal role in management human capital of the bank. Besides regular recruitments and training, HR drives “Reward and Recognition Program” throughout the year, which has been motivational for employees. HR also conducts “Employees Satisfactory Survey” each year-a document that reflects the moral of employees in general which helps management to assess and develop a “Better Workplace” for employees.

Financial Administration

Finance department has the responsibility of doing budgetary planning and execution, cost management and ensure finance control across the Bank. It also generates and disseminates all forms of internal and external financial reporting.

Marketing and Corporate Affairs

Marketing and Corporate Affairs is responsible for all forms of marketing and corporate communications, brand development, promotional activities, events, public relations and CSR activities. BRAC Bank envisages being the most preferred brand in its category.

Credit Division

“Credit” department, through segmented approach, analyses and decides on Credit proposals submitted by business units. This unit formulates and updates a credit policy based on prevailing economy and industry behavior, sets assessment criteria, monitors portfolio health and suggest business units to review acquisition strategies. Credit also drives recovery tasks which is also critical to manage asset portfolio in a profitable manner.

Functions

At present, Credit Division performs following activities

Credit Approval/ Process:

1. Retail Credit

2. Corporate Credit

3. SME (From 15 to 30 lac)

Collection & Mentoring Activity

1. Central Collection Unit (CCU)

Objectives:

· Managing credit exposure

· Managing credit risk

· Compliance with the issue of Bangladesh Bank & BRAC Bank

· Support all businesses of the Bank

· Collection of Overdue loans

· Recovery of Bad debts

PRODUCTS:

Credit Division supports the businesses products of the following Divisions:

· Retail

· Corporate

· SME

Category of Products on the basis of security:

· Secured Facility

· Partly Secured Unsecured Facility

Secured Facility:

Which is caked by 100% Cash Covered other security

· Secured Loan

· Secured Overdraft

· Premium Term Deposit (PTD)

· Car Loan

· Home Loan

Partly Secured Facility:

This is partly secured by cash:

· Life Style Loan\

· Professional Loan

Products :( continued)

Unsecured Facility:

§ lnsta Cash

§ Credit Card Loan

§ Teachers’ Loan

§ High Flyer Loan

§ Now Loan

§ Salary Loan

5 C’s of Credit

§ Character

§ Capacity

§ Capital

§ Conditions

§ Collateral

Source of Borrower Study:

§ Loan application

§ Financial statement

§ Study of Account

§ Market reputation

§ Bangladesh Bank

§ Different Banks

§ Personal Interview

§ Personal Visit

§ Net-Worth Position

Operations

Reporting directly to the Chief Operation Officer, BRAC Bank Operations consists of eight departments headed by the best practitioners in the market. These are as follows-

o Information Technology

o Asset Operations

o Consumer Service Delivery

o Channel Infrastructure Development

o General Infrastructure Service

o Payment Services

o Treasury Operations and Financial Institution Services

o PSRM (Process-Service-Risk-MIS) Operations

Information Technology

Technology is the fulcrum and staging ground for all BRAC Bank products and services deliveries. BRAC Bank IT manages the best-in-class technology platforms that proving the combustion fuel for aggressive business growth. BRAC Bank’s technology partners are some of the most renowned companies in the world.

Asset Operation

Asset Operation serves as a dual roles as the Bank’s last check point before a loan is given and as a catalyst for fast disbursement of loans across the country. It provides vital support for the SME, Retail and Corporate/Trade Finance lines of business.

Consumer Service Delivery

Consumer Service Delivery performs key centralized functions for branches such as account opening, ATM and credit card production, check book production, government bond processing, customer statement generation and cheque clearing.

Channel Infrastructure Development

Channel Infrastructure Development is a specialized department dedicated to sourcing and development new branches, direct sales office and ATM location in the right places.

General Infrastructure Service

General Infrastructure Services is a vast area that encompasses physical and outsourced support services, procurement, and logistics and premises maintenance. It is the executing point for all administration-related activities for BRAC Bank.

Payment Services

Payment Services primarily serves as the main gateway for non resident Bangladesh remittances. It provides back office support to the Secure Division as well as handles Corporate Cash Management services.

Treasury Operations and Financial Institution Services

Treasury Operation and Financial Institutions Service has a dual role in running the treasury mid office and back office functions and ensuring fast and efficient movement of funds across BRAC Bank’s corresponding banking network within the country.

PSRM (Process-Service-Risk-MIS)

PSRM Operations is a new concept combining traditional re-engineering ideas with more contemporary practice to create sustainable business processes that are well balanced in terms of efficient service delivery, optimum risk management and strong MIS.

Activities of Financial Administration of BRAC Bank Ltd

3.0- Introduction of Financial Administration

Finance department has the responsibility of doing budgetary planning and execution, cost management and ensure finance control across the Bank. It also generates and disseminates all forms of internal and external financial reporting.

3.1- Activities of Financial Administration Department (FAD)

Major Activities of Financial Administration Department (FAD)

o Custodian of the Overall Books of Accounts of the Bank.

o Preparation Financial Statements

o Financial Statements Includes

o Balance Sheet

o Financial statement showing the assets, liabilities and owners equity of an enterprise on a specific date.

o Profit & Loss Account

o Financial statement showing revenues earned by a business, the expenses incurred in earning the revenues, and the resulting net income or net loss.

o Cash Flow Statement & financial statement showing inflow and outflow of cash & cash equivalents during a specific period classified by operating, investing and financing activities.

3.2- Statement showing changes in shareholders equity

o During a specific period.

o Liquidity Statement

o A statement showing the assets & liabilities maturity Analysis.

o Notes to the Financial Statement

o Formation, Country of incorporation and Status of the organization.

o Nature of Business

o Significant accounting policies

o Notes related to Balance sheet & Profit & Loss Account.

3.3- Payment to Employees

o Salary, Bonus etc.

o Travel & Conveyance bills & local conveyance Bills

o Staff Provident Fund

3.4- Payment to Suppliers

o Fixed Assets

o Stationeries & Printing

o Repair & Maintenance

o Day to day other expenses of the bank.

3.5- Tax issues for the Bank

o Corporate Tax

o Personal (Staff) Tax

o Value Added Tax Payment

3.6- Inspection & Audit Management:

o Bangladesh Bank Inspection.

o BRAC Audit

o Internal Audit

o External Audit

3.7- Financial MIS

o Business at a Glance

o Branch wise Monthly Financial Position

o Division wise Monthly Financial Performance.

o Variable Cost Control

o Division wise Monthly Business Growth

o Monthly Yield on Assets & cost of Deposit.

o Monthly Trend Analysis

o SME Unit wise Monthly Financial performance.

o Yearly Competitor Analysis

o Budget Variance Analysis

3.8- Budgeting & Financial Planning

o Revenue & Capital Budgeting

o Short Term & Long Term Budgeting

3.9- Highlights of Long Term Budget

Particulars Actual

2004

Projected

2009

Number of Branch 13 60
No. Booth - 100
Unit Office 267 450
Staff 1200 4100
Profit Before Tax 21 (crore) 232(crore)
ATM 1 SO
Credit Card - SO
PO’s SO 500

3.10- Financial Highlights

3.10.0- Shareholder’s Equity

The paid up capital of the bank is being raised from Tk.500 million to Tk.1000 million in the year 2006 through initial public offering of shares held in 2006 at a premium of Tk.70 per share. The bank ended the year 2006 with a total shareholders’ equity of Tk.21117.19 million compared to Tk.782.93 million in the year 2005.

Figure:-1: Shareholders’ Equity

Source: Annual Report 2006

3.10.1- Capital Adequacy

The bank attained capital adequacy of 13.53% compared to the current regularity requirement of 9.0%.

Capital composition 2001 2002 2003 2004 2005 2006
Capital-Core 248.40 210.70 395.92 590.20 782.88 1967.14
Capital-Supplementary 0.70 10.30 28.40 60.08 206.00 529.14
Total Capital 249.10 221.00 424.32 650.28 988.88 2496.28

Figure:-2: Capital Adequacy

Source: Annual Report 2006

3.10.2- Total Assets

Total assets figure of Bank to Tk.20011.82 million in 2006 from Tk.16876.01 million in 2005 registering a growth rate of 77.84%.

Figure:-3: Total Assets

Source: Annual Report 2006

3.10.3- Sources of funds

Figure:-4: Sources of Funds

Source: Annual Report 2006

Here,

1- Deposit

2- Other liabilities

3- Borrowing

4- Paid up capital

5- Reserve and Surplus

3.10.4- Application of funds

Figure:-5: Application of Funds

3.10.5- Operating Result

In the year 2006, the financial base of the Bank was further strengthened. Its total revenue in the year 2006 was Tk.2077.43 million against Tk.1173.32 million in 2005, an increase of 77.06%, while it achieved an operating profit of Tk.1050.41 million compared to Tk.580.32 million in the previous year, an increase of 81.01%. Net profit before tax for 2006 stood at Tk.705.36 million against Tk.340.36 million of 2005 registering an increase of 107.24%.

Figure:-6: Total Revenue, Operating Profit and Net Profit before Tax

1- Total Revenue

2- Operating Profit

3- Profit before Tax

Source: Annual Report 2006

3.10.6- Earning Per Share

Earning per share stood at Tk.63.31as on December 31st, 2006 compared to Tk.38.54 at the end of the previous year.

Figure:-7: Earning per Share

Source: Annual Report 2006

Internship Position

4.0-Working Department and Branches

As a part of Bachelor of Business Administration (BBA) Program, three months Internship, I have worked in the Credit Card Operation under the department of Consumer Service Delivery, BRAC Bank Ltd. I worked there as like a permanent employee. I have started my internship program BRAC Bank Limited from October 17, 2007 to January 17, 2008. I have worked there under the supervision Mr. Kazi Ahsan Kabir, Manager, Credit Card Operation. Every one is suppose to be in the office within 8: 45 am. I have tried to maintain the time line. Though there is a sign out time but most of the employee worked in office till 7.00 pm.

4.1-Culture of the Department

Considering the present situation and criticality, BRAC Bank launched its credit card as a separate line of business in February 6, 2007. This is also mentionable that BRAC Bank has its Merchant Acquiring Business, which started with its ATM cards even before the launch of credit card.

4.2-Function of the Department

o Receiving the credit card applications

o Entry the applications in the database

o Verifying the applications

o Production of Credit Cards

o Keeping records of produced cards

o Reproducing Lost/ stolen Credit Cards

o Distribution of Credit Cards

o Maintaining all database related to Card production & distribution

o Resending returned cards

o Maintaining the vault registrar

o Coordination with IT in issuing Pin

o Customer service through handling inquiry of the clients

o Updating the request of address change into access system

o Maintaining reject cards till internal audit

o Sorting out discrepant request branch wise and send back.

4.4 Conclusion

Working in a fast growing bank, BRAC Bank Ltd. provides me a wide range of opportunity to observe different functions of bank through the cordial assistance of the employees and seniors. All the employees of the different departments usually used to give the optimum service to their customer though they have some limitations. If these limitations turn positively by the management the branch may attain the ultimate goal.

The banking sector of Bangladesh is passing through a tremendous reform under the economic deregulation and opening up the economy. Currently this sector is becoming extremely competitive with the arrival of multinational banks as well as emerging and technological infrastructure, effective foreign trade management, higher performance level and utmost customer satisfaction. The growing competition bound BRAC Bank Ltd. not only to competition with the other commercial bank but also with the public banks. For the future planning and the successful operation in achieving its prime goal in this current competitive market this can be helpful in international trade financing that suggested mostly for the betterment of country.

5.1 Recommendation

· It should assign necessary manpower for its financial and operation sector.

· The decision making process especially in the finance department should be more fast.

· A vigorous and comprehensive orientation and training program should be launched to enhance the employees’ skills because they fail to inform the customer about the current situation.

· BRAC Bank should improve their communication process between head office and branches quickly.

· BRAC Bank could increase its efficiency and reduce time cost by setting proper planning for each and every function as well as for the whole department.

5.2 References

BRAC Bank Ltd (2006), Annual Report

BRAC Bank Ltd (2005), Annual Report

History of BRAC Ltd., viewed January 20, 2008, <http://www.bracbank.com>

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