SME Markentile Bank

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SME Markentile Bank

Chapter-1

Introduction

1.1 Introduction

Now-a day’s banking sector is modernizing and expanding its hand in different financial events every day. At the same time the banking process is becoming faster, easier and is becoming wider. In order to survive in the competitive field of the banking sector all organizations are looking for better service opportunities to provide their fellow clients. Internship program so called work attachment program is essential for every MBA student because it helps him or her to acquaint with the real life situation. As since 05-12-2009 I am working in Marcantile Bank Ltd. as an assistant officer; so I have conducted my report on Mercantile Bank Limited, which is one of the most leading banks in the new banking arena.

1.2. Origin of the Report

In today’s world only academic education does not make a student perfect to become competitive with the out side world. Internship is highly needed to gain idea, knowledge and experience.

Mercantile Bank Limited is a place where I could learn the business dealings. This bank has introduced some modern banking scheme that has got high market demand. As it maintain the pace with the competitive business world, its activities, culture, philosophy and style leads An intern student to be the best at any field of working life. As an employee I have got the opportunity to work with this organization since 05-12-2009 and acquire idea about SME financing.

1.3. Objectives of the Report

* To explain the meaning and concept of SME banking.

* To gather comprehensive knowledge on SME banking function of MBL.

* To know how this organization plays its role in the SME sector.

* Study the banks organize and control its lending effect.

* To identify the prospects and problems of SME banking of MBL.

1.4. Methodology of the Study

a. Scope of the Study

MBL is one of the leading private commercial bank in Bangladesh. The scope of the study is limited to Madam Bibir Hat Branch only. This report covers the organizational background, functions and performance of the bank.

b. Data Collection

Primary Data collection-

i) Notes taken from day to day working

ii) Through consulting with my senior colleagues of the branch.

iii) Notes taken by conversation with customers of this branch.

Secondary data

Annual report

i. Documents from research institute of MBL.

ii. Official website.

c. Data processing and analysis

The collected data were processed with the help of Microsoft word and necessary tables and charts where also used in the study wherever necessary. Information are analyzed and interpreted according to the objective of the report and to make it useful to the readers.

1.5. Limitations of the Report

There are some difficulties I have been faced to prepare the report:

-Deficiencies in data required for the study.

-Time constraint.

-Budget constraint.

-Confidentiality of data.

-Lack of inexperience of making this type of report.

Chapter-2

Profile of the MBL

2.1. Historical background

Mercantile Bank Limited emerged as a new commercial bank to provide efficient banking services and to contribute socio-economic development of the country. The Bank commenced its operation on June 2, 1999.

The Authorized Capital of the Bank is Tk. 1200 million and the Paid -up Capital is Tk. 2,158.42 million.

The Bank provides a broad range of financial services to its customers and corporate clients. The Board of Directors consists of eminent personalities from the realm of commerce and industries of the country.

2.2 Mission of the bank

The aim of Mercantile Bank Limited is to become a leading private bank of the 3rd generation by providing better service to the clients along with other quality operations in the banking sector. The bank has some mission to achieve the organizational goals. These are –

• MBL intend to provide the better service for the customer.
• MBL intend to provide the good return for their respectable shareholders.
• MBL work as medium of exchange on behalf of their potential clients.
• MBL is much responsive in case of provide the optimum benefit of the customers.
• MBL is always concentrated to enhance the competitive advantages by upgrading banking technologies and information system.
• MBL believes in discipline growth strategy.
• MBL always encourages investors to boost up the share market.
• MBL maintain high standard of corporate and business ethics.
• MBL intends to play more important role in the economic development of Bangladesh and its financial relations with the rest of the world through international trade.

2.3 Vision of the bank

Would make finest corporate citizen.

2.4. Objective and Goals of Mercantile Bank

Strategic Objective

· To achieve positive Economic Value Added each year.

· To be market leader in product innovation.

· To be one of the top three financial institutions in Bangladesh in terms of cost efficiency.

· To be one of the top five financial institutions in Bangladesh in terms of market share in all significant market segments we serve.

Financial Objective

· To achieve 20% return on shareholders’ equity or more, on average.

2.5. Core values of Mercantile Bank

For the customers

Providing with caring services by being innovative in the development of new banking products and services.

For the shareholders

Maximizing wealth of the bank.

For the employees

Respecting worth and dignity of individual employees devoting their energies for the progress of the bank.

For the community

Strengthening the corporate values and taking environment and social risks and reward into account.

2.6. Employee strength

Total man power of the bank as on December 31, 2009 has been furnished below:

Manpower

Executive (in number) 124.

Officers and staff 1,179.

Total 1,303.

2.7. No of Accounts

Following table indicates number of current accounts, Saving accounts, short term deposit accounts and fixed deposit accounts as at December 31, 2009.

2.8. No. of Branches

2.9. Financial Products & Services

Monthly Savings Scheme

The prime objective of this scheme is to encourage people to build up a habit of saving. Under this scheme, one can save a fixed amount of money every month and get a lucrative amount of money after five, eight or ten years.

Family Maintenance Deposit

Under this scheme, one can deposit certain amount of money for five years and in return he will receive benefits on monthly basis. Benefits start right from the first month of opening an account under the scheme and continue up to five years.

Double Benefit Deposit Scheme

Under this scheme, depositor’s money will be doubled in a nine-year period.

Special Savings Scheme

Under this scheme, depositor’s money will be tripled in 15-year period.

Pension and Family Support Deposit

Pension and Family Support Deposit has been evolved especially for old age. Under this scheme one can get life long benefit if he deposits specific amount per month for a period of 10 or 15 years. The scheme can also be opened in the name of minors.

Consumers’ Credit Scheme

Consumers’ Credit is relatively new field of collateral-free finance of the Bank. People with limited income can avail of this credit facility to buy household goods including computer and other consumer durables.

Small Loan Scheme

This scheme has been evolved especially for small shopkeepers who need credit facility for their business and cannot provide tangible securities.

Lease Finance

This scheme has been designed to assist and encourage the genuine and capable entrepreneurs and professionals for acquiring capital machineries, medical equipments, computers and other items.

Terms and conditions of this scheme have been made easier in order to help the potential entrepreneurs to acquire equipments of production and services and repay gradually from earnings on the basis of ‘Pay as you earn’.

Doctors’ Credit Scheme

Doctors’ Credit Scheme is designed to facilitate financing to fresh medical graduates and established physicians to acquire medical equipments and set up clinics and hospitals.

Rural Development Scheme

Rural Development Scheme has been evolved for the rural people of the country to make them self-employed through financing various income generating projects. This scheme is operated on group basis.

Women Entrepreneurs Development Scheme

Women Entrepreneurs Development Scheme has been introduced to encourage women in doing business. Under this scheme, the Bank finances the small and cottage industry projects sponsored by women.

SME Financing Scheme

Small and Medium Enterprise (SME) Financing Scheme has been introduced to assist new or experienced entrepreneurs to invest in small and medium scale industries.

Personal Loan Scheme

Personal Loan Scheme has been introduced to extend credit facilities to cater to the credit needs of low and middle-income group for any purpose.

Government and semi-government officials, employees of autonomous bodies, banks and other financial organizations, multinational companies, reputed private organizations and teachers of recognized public and private schools, colleges and universities are eligible for the loan facilities.

Car Loan Scheme

Car Loan Scheme has been introduced to enable middle-income people to purchase Cars/SUVs/Jeeps. Government and semi-government officials, employees of autonomous bodies, banks and other financial organizations, multinational companies, reputed private organizations, teachers of recognized public and private universities and businessmen are eligible for the loan facilities.

2.10. Organ gram

Figure shows the Management Hierarchy of MBL.

2.11. Credit Rating

MBL was rated by Credit Rating and Information Services Limited on the basis of Financial Statements as on December 31, 2008. The summary of the rating is presented below:

CRISL has rated MBL as “A” in the long term and ST-2 rating in the short term which is stable as before. The above rating has been done in consideration with its financials such as improvement in asset quality, capital adequacy, stable source of fund, diversified product lines etc.

The short term rating indicates high certainty of timely payment, strong liquidity factors, good company fundamentals, easy access to capital market and risk factors are very minimal. The long term rating is for one year and short term rating is for six month.

2.12. Highlights of Mercantile Bank Ltd.

BDT in million

Chapter-3

SME Sector Problems & Prospects

3.1 Introduction

SME has been considered as the thrust sector in the economic development of the country with growing importance from all walks of life. Substantial increase in SME along with corporate and institutional lending, would lead the banks to its higher trajectory of growth, minimizing the risk of lending through portfolio diversification and deriving good spread. Though, SME concept is a fresh look and endeavor to boost up the sector are still imperative.

3.2 Prospects

§ Unemployment problem is a growing concern all over the world and more particularly in developing countries and the panacea to the setback mostly lies in massive development of SME sector being labor incentive.

§ SME in many cases can be set up at domestic and house hold level contributing cost cutting. Family members may also participate in the process to help create direct and indirect employment.

§ Within the purview of WTO the world is growing to turn into a single entity where movement of goods and capital has been made free. Hence the country having advantages of producing any particular item over others should have monopoly market of the product. Availing the opportunity of WTO our entrepreneurs and government should come up to produce quality goods at a competitive price in those sector where we have comparative advantages.

§ In RMG industries circular machines are used for knitting of the fabrics. The circular machines can also be set at household level to perform job works to feed RMG industries for ultimate export of Polo shirts etc. This is a subcontracting system where RMG industries supply yarns to the entrepreneurs having circular machines. The system has already been introduced in Dhaka and Narayangonj areas with growing demand.

§ Shoe making by small industries as job works of big shoe companies like BATA is a glaring example of SME product. BATA supplies raw materials to lots of small factories at house hold level in Dhaka city and get the product completed through subcontract system. This is a real kind of integration of small and medium industries with big ones and once such integration takes place, the pace of industrial growth of the country will set in.

§ Bangladesh Bank has fixed SME loan limit at Tk 2.00 lac to 50.00 lac and thereby risk is distributed among millions of customers entailing lower rat of classification than big loans where all eggs are put in a few baskets.

3.3 Problems

§ A lion share of SME loans 90% are availed for trading purpose, instead of manufacturing or service industries. Eventually the purpose of SME loans to support the economic development of the country may not be served properly.

§ SME loan is predominantly supervisory credit and requires more manpower to conduct supervision, monitoring and recovery works where big chunk of profit is not possible over night. The private sector banked being more profit oriented, prefer financing to big and corporate customers to achieving year on year increased profit target.

§ Refinance has to claim on quarterly basis and replenishment is made after one or two months of the claim causes additional costs for the banks.

§ Boosting of manufacturing and service sector no doubt is imperative for economic development of the country. If we look at the performance of manufacturing and service sectors the following weaknesses may be observed:

a. Marketing is a big problem for SME products caused for lack of competitiveness with large industries endowed with the advantage of strong marketing network and price competitiveness due to their big volume of production capacity.

b. Protection of infant industries should be the important criteria for industrialization in any country including Bangladesh. But unfortunately our infant industries lack such protection entailing slowed down of the pace of industrial development.

Chapter-4

SME Financing Policy of MBL

4.1. Definition of SME (Small and Medium Enterprise):

An SME (Small & Medium Enterprise) is defined in the economics textbook as, “A firm managed in a personalized way by its owners or partners, which has only a small share of its market and is not sufficiently large to have access to the stock exchange for raising capital”. SMEs ordinarily have few accesses to Formal channels of finance and depend primarily upon savings of their owners, their families & friends. Consequently, most SMEs are sole proprietorships & partnerships. As with all definitions, this one is not perfect. Depending on context therefore definition of an SME will vary.

Small Enterprise:

n Manufacturing: organizations having less than 60 employees/workforce and total assets of Tk. 50.00 thousand to Tk. 1.00 crore (excluding land and buildings)

n Trading: organizations having less than 20 employees/workforce and total assets of Tk. 50.00 thousand to Tk. 50.00 lac (excluding land and buildings)

n Service: organizations having less than 30 employees/workforce and total assets of Tk. 50.00 thousand to Tk. 1.00 crore (excluding land and buildings)

Medium Enterprise:

n Manufacturing: organizations having less than 100 employees/workforce and total assets of Tk.1.00 core to Tk. 5.00 core (excluding land and buildings)

n Trading: organizations having less than 50 employees/workforce and total assets of Tk. 50.00 lac to Tk. 02.00 core (excluding land and buildings)

n Service: organizations having less than 50 employees/workforce and total assets of Tk. 30.00 lac to Tk. 1.00 core (excluding land and buildings)

n 4.2 Target segments for SME Financing:

1. Hospitals and Clinics

2. It related business like Medicine shops

3. Agricultural and Agricultural Development items

4. Fishing and fishing business promotions

5. Telecommunication

6. Transportation and communication

7. Forestry and furniture

8. Construction business and housing development

9. Leather marketing and leather goods

10. Knitwear and readymade garments

11. Plastics and other synthetics

12. Entertainment

13. Photography

14. Hotel and tourism

15. Ware house and container services

16. Printing and packaging

17. Gunning and bailing

18. Pathological laboratories

19. Cold storage

20. Horticulture-flower growing and marketing

21. Food and oil processing plants

22. Higher education and expertise knowledge society

4.3 Purposes of SME Financing:

1. Working capital

2. Purchase of capital machinery

3. Delivery van/transport for business purposes

4. Refurnishing office/ business premises

5. Other eligible portfolio of the bank

6. Extension of Business

7. Purchase goods for Business

8. Decoration for shop and office

9. Enhance current capital

10. Introduce new product line

11. Increase the value-added service for product

12. Purchase share for another business

13. Purchase of goodwill

4.4 SME Financing in Bangladesh and the Role Played by MBL

The growth of small and medium enterprises (SMEs) in terms of size and number has a multiplier effect on the national economy, specifically on employment, GDP growth, and poverty reduction in Bangladesh. In the past, the government attempted to provide SMEs with access to finance by targeted lending; such as through directives that a certain share (e.g. 5

percent) of a bank’s loan portfolio was to be set aside for small and cottage industry financing. The Bank of Small and Cottage Industries (BASIC) were set up in 1988 with the objective of financing small and cottage industries. Afterwards, several commercial banks have come forward with special packages for SME development. One such initiative is the ‘Gharoa’ project of the Janata Bank Limited. The Bangladesh Bank is also providing refinance facilities by using its own fund as well as channeling funds from IDA and ADB.

SMEs play a very important role in the wider economy and, significantly create a larger than proportionate share of new employment. They are highly dynamic. Some SMEs grow to challenge existing big firms. Many of today’s giants e.g. Honda, Samsung, Tata, Birla etc. started small. Who is not aware of the birth of Microsoft in the Gates family garage! The unique characteristic of an SME as an impressive creator of new jobs, underscores its importance in capital & technology poor but abundantly labor rich economy as that of Bangladesh.

SME (Small & Medium Enterprise) Banking act as a vital Banking roles in today Bangladesh Economy. Significant number of small and Medium Enterprise now today depend on it. Most of the businesses now in Bangladesh are nearly all funded by SME loan. Most of the cases it found that 87% of the business in Bangladesh are Small and Medium Enterprise. In most of the cases economy of Bangladesh depends on it. More than 30 million of people in Bangladesh are now depend on it. Observes all of these small and medium enterprise activities Bangladesh bank offered the privileges to the Small and Medium Enterprise sector.

For Small and Medium Enterprise Bangladesh bank offered the reasonable bank rate through all the commercial banks. Today SME banking is a profitable sector for all commercial banks. MBL (Mercantile Bank Limited) as well as provide this Banking service to its customer also. Mercantile Bank Limited provided SME (Small & Medium Enterprise) since year 2004 which was one of the glorious parts for Mercantile Bank Limited. Mercantile Bank Limited has provided a very satisfactory SME (Small & Medium Enterprise) loan in various sectors since it has started the journey towards SME. Now in present Mercantile Bank Limited has provided nearly 983.39 million taka in SME (Small & Medium Enterprise) loan which is re-financed by Bangladesh Bank. Number of beneficiary institute is nearly 127 and amount re-financed for every institution is 0.27 million taka. The SMEs worldwide are recognized as engines of economic growth. The commonly perceived merits often emphasized for their promotion especially in the developing countries like Bangladesh include their relatively high labor intensity,

While the SMEs are characteristically highly diverse and heterogeneous, their traditional dominance is in a few industrial sub-sectors such as food, textiles and light engineering and wood, care and bamboo products. According to SEDF sources quoted from ADB (2003), food and textile units including garments account for over 60% of the registered SMEs. However, as identified by various recent studies, the SMEs have undergone significant structural changes in terms of product composition, degree of capitalization and market perpetration in order to adjust to changes in technology, market demand and market access brought by globalization and market liberalization. In terms of number of establishment, the SME sub-sector has exhibited notable dynamism, registering reasonably high growth rates over the decades of 1980s and 1990s. This numerical expansion of the SMEs has contributed towards substantial new business creation in the industrial economy of Bangladesh. Available evidence suggests that the SMEs were responsible for giving birth to 60 percent of the new industrial enterprises during 1980s.

4.5 Standard steps in the SME lending process:

Most bank loans to individuals arise from a direct request from a customer who approaches a member of the banks staff and asks to fill out a loan application. Business loan requests, on the other hand, often arise from contacts the banks loan officers and sales representatives make area.

Once a customer decides to request a loan, an interview with a loan officer usually follows right away, giving the customer the opportunity to explain his or her credit needs. That interviews is particular important because it provides an opportunity for the banks loan officer to assess the customers character and sincerity of purpose.

If a business or mortgagee loan is applied for a site visit is usually made by an officer of the bank to assess the customer location and the condition of the property and to ask clarifying questions. The loan officer may contact other creditors who have previously loaned money to this customer to see what their experience has been. Did the customer fully adhere to previous loan agreements and keep satisfactory deposit balances?

If all is favorable to this point, the customer is asked to submit several crucial documents the bank needs in order to fully evaluate the loan request, in cluing complete financial statements and in the case of a corporation, board of directors resolutions authorizing the negotiation of a loan with the bank. Once all documents are on file the credit analysis division of the bank conducts a thorough financial analysis of them aimed at determining whether the customer has sufficient cash flows and backup assets to repay the loan. The credit analysis division they prepare a brief summary and recommendation, which goes to the loan committee for approval. On large loans, members of the credit analysis and the loan committee over strong and weak points of a loan request.

If the loan committee approves the customer’s request, the loan offices or the credit committee will usually cheek on the property other assets to be pledged as collateral in order to ensure that the bank has immediate access to the collateral or can acquire title to the property involved if the loan agreement is defaulted. This is often referred to as perfecting the banks claim to collateral. Once the loan officer and the banks loan committee are satisfied that both the loan and the proposed collateral are sound the note and other documents that make up a loan agreement are prepared and are signed by all parties to the agreement.

4.6 Credit Analysis of SME Loan:

The division of bank responsible for analyzing and making recommendations on the facts of most loan applications in the credit department. Experience has shown that this department must satisfactorily answer three major questions regarding each loan application:

n Is the borrower creditworthy? How do you know?

n Can the loan agreement be properly structured and documented so that the bank and its depositors are adequately protected and the customer has a high probability of being able to service the loan without excessive strain?

n Can the bank perfect its claim against the assets or earnings of the customer so that in the event of default, bank funds can be recovered rapidly at low cost with low risk?

Lets look in turn at each of these three issues in the “yes” or “No” decision a bank must make on every loan request.

The process of selection of borrowers may also include:

• Identifying sources of repayment of the applicant
• Assessing customer’s ability to repay
• Expected future cash flows of the business
• Customer past dealings with the bank
• Net worth of the customer
• Credit information of the customer from CIB
• Key risks of the business.

4.7 Creditworthiness of SME Loan:

The question that must be dealt with before any other is whether or not the customer can service the loans-that is pay out the credit when due, with a comfortable margin for error.

a. Character: The loan officer must be convinced that the customer has a well defined purpose for requesting bank credit and a serious intention to repay. If the officer is not sure exactly why the customer is requesting a loan, this purpose must be clarified to the banks satisfaction. Once the purpose is known, the loan officer must determine if is consistent with the banks current loan policy. Even with a good purpose, how ever, the loan the officer must determine that the borrower has a responsible attitude to ward using borrowed funds.

b. Capital: The loan officer must be sure that the customer requesting credit has the authority to request a loan and the legal standing to sign a binding loan agreement. This customer characteristic is knows as the capacity to borrow money. The loan officer must be sure that the representative from a corporation asking for credit has proper authority from the company board of directors to negotiate a loan and sign a credit agreement binding the corporation. Usually this can be determined by obtaining a copy of the resolution passed by a corporate customer’s board of directors, authorizing the company to borrow money.

c. Cash: This key feature of any loan application centers on the question: Does the borrower have the ability to generate enough cash, in the form of cash flow, to repay the loan? In general, borrowing customers have only three sources to draw upon to repay their loans:

n Cash flows generated from sales or income.

n The sale or liquidation of assets or

n Funds raised by issuing debt or equity securities.

n Any of these sources may provide sufficient cash to repay a bank loan.

d. Collateral: In assessing the collateral aspect of a loan request, the loan officer must ask, does the borrower posses adequate net worth or own enough quality assets to provide adequate support for the loan? The loan officer is particularly sensitive to such feature as the age, condition and degree of specialization of the borrower assets.

e. Condition: The loan officer and credit analyst must be aware of recent trends in the borrower line of work or industry and how changing economic conditions might affect the loan. A loan can look very good or paper only to have its value eroded by declining sales or income is a recession is a recession or by the high interest rates occasioned by inflation.

f. Control: The last factor in assessing a borrower creditworthy status in control which center on such question as whether changes in law and regulation could adversely affect the borrower and whether the loan request meets the banks and the regulatory authority’s standard for loan quality.

4.8 Properly structured and documented proposal On SME:

The loan officer is responsible to both the customer and the banks depositors and stockholders and must seek to satisfy the demands of all. This requires, first the drafting of a loan agreement that meets the borrowers need for funds with a comfortable repayment schedule. The borrower must be able to comfortable handle any required loan payments, because the banks success depends fundamentally on the success of its customers. If a major borrower gets in to trouble because it is unable to service a loan, the bank may find itself in serious trouble ass well. Proper accommodation of a customer may involve lending more or less money than asked for over a longer or shorter period than requested. Thus, the banks loan officer must be a financial counselor to customers as well as a conduit for their loan application. A property structured loan agreement must also protect the bank and those it represent-principally its depositors and stockholders- by imposing certain restrictions on the borrower’s activities when these activities could threaten the recovery of bank funds. The process of recovering the banks funds-when and where the bank can take action to get its funds returned- also must be carefully spelled out in a loan agreement.

4.9 Credit Risk Evaluation on SME Loan:

An accurate appraisal of risk any credit exposure is highly subjective matter involving quantitative and quantitative judgments, where Quantitative factors refer to the analysis of financial statement rations. Quantitative factors refer to the assessment of management, industry position, customer/supplier relations, account performance and reputation. Advances accommodate the medium and long term financing for capital machinery and equipment of new industries and of the existing units who are engaged in manufacturing goods and services. Bank usually analyzes both quantitative and qualitative factors in a combined way for assessing borrower’s financial position. In evaluating any credit proposal, the analyst uses the following distinct and logical steps:

n Evaluating the past performance of the borrower

n Assessing the risk of failure by identifying factors in the borrower’s present condition and past performances which indicates likelihood of success to repay the loan.

n Forecasting the probable future condition of the borrower and deciding whether to accept or reject a loan proposal

n Setting terms and condition of credit facilities

n Obtaining the sanction documents and disbursing the loan

n Monitoring performance and ensuring repayment/ recovery

The most pertinent and prime part of the process is assessment of risk of failure to repay deals with the overall lending risk combining

n Business risks

n Financial risks

n Management risk

n Security risks

n Environmental risks

The following basic aspects are taken into consideration while conducting business risks, financial risks management risks security risks and environmental risks.

4.10 Collateral Security against SME Loan:

While large corporations and other borrowers with impeccable credit ratings often borrow unsecured. With no specific collateral pledged behind their loans except their reputations and ability to generate earnings. Most borrowers at one time or another will be asked to pledge some of their assets or to personally guarantee the repayment of their loans. Getting a pledge of certain borrower assets as collateral behind loans. Really serves two purposes for a lender. If the borrower can’t pay, the pledge of collateral gives the lender the right to seize and sell those assets designated as loan collateral, using the proceeds of the sale to cover what the borrower did not pay back. Secondly, collateralization of a loan gives the lender a psychological advantage over the borrower. The goal of a bank taking collateral is to precisely define which borrower assets are subject to seizure and sale and to document for all other creditors to see that the bank has a legal claim to those assets in the event of nonperformance on a loan. Collateral security will be required for the loan amounting more than Tk.5.00 lac. However two personal guarantees acceptable to the bank should be taken for all SME loans.

4.11 Standard loan review process of SME:

Carrying out review of all types of loans on a periodic basis for example, every 30, 60, or 90 days the largest loan outstanding may be routinely examined, along with a random sample of smaller loans. Structuring the loan review process carefully to make sure the most important features of each loan cheeked including: The record of borrower payments. To ensure that the customer is not falling behind the planned repayment schedule. The quality and condition of any collateral pledge behind the loan. The completeness of loan documentation to make sure the bank has access to any collateral pledge and possesses the full legal authority to take action against the borrower in the courts if necessary. Mercantile Bank Limited generally gives short-term fund to various sector of the country like industrial loan, agricultural loan, consumer credit and so on. Short-term loan is generally payable on demand or at short notice. . In practice however banks allow midterm and also some long-term loan. Bank’s credit creates deposit in the country .It means that the borrower of the credit spends that money in making payment to his other creditors, Those people deposit that money partly or wholly to their accounts on their respective banks.

4.12 Limit for SME Loan:

Maximum limit for Small enterprises is Tk. 20.00 lac (Term loan and Working capital) and Medium Enterprise is Tk. 50.00 lac (Term loan and Working capital)

4.13 Eligibility of the client:

Different banks have set up different criteria to get the loan. Among them the commons are:

n Age 21 to 60 years

n Reputed businessman, Service holder in government, semi government organization, autonomous bodies, corporations, multinational corporations, local renowned companies, teachers of educational institution, officers of armed forces, members of professional bodies, and relatives of banker will get privileged. The applicant must have a credible reputation..

n The rules for the businessmen to get credit from are that monthly disposable income should not be less than taka 10,000/- or three times of the monthly installment. Credit not available for minors and classified loan borrower by CIB report.

4.14 Valuation:

Valuation of property, provided as security, should be done by a survey firm enlisted with the bank prior to sanction/ disbursement of loans.

4.15 Insurance:

Fire insurance and other insurance should be done at the cost of the customer. In Case in SME loan bank will must prefer the assets which is less risky. In case of risky project bank avoid financing the loan. It is well for both borrower and bank it ensure the property.

4.16 Repayment of loan:

For term loan maximum 36 installment and for working capital maximum 12 installment. 40% of the loan should be recovered within 1^st 6 months and remaining 60% should be recovered within next 6 months. At maturity the loan will be fully adjusted. After repayment of 75% of the loan the customer may apply for new credit facility.

4.17 Application Procedure:

Application procedures include the following steps:

n Prescribed application from dully filled in and signed by the clients.

n Submission of the application along with supporting documents.

4.18 Selection of Borrower:

A. Small and Medium enterprise financing, like other credit facilities must be subject to the bank. Management process set up for this particular business. The process may include, identify source of repayment and assign customers ability to repay, expected future cash flows, his/her past dealing with the bank, the net worth and information from CIB. The bank must identify the key diverse of their borrowers business, the key risk to their businesses.

B. At the time of sanctioning facility under various modes of SME financing, a written declaration shall be obtain from the other institution to ensure that the total exposure in relation to the repayment capacity of the customer does not except the reasonable limits as laid down in the approved policies of the ban k as well as to help avoid espousers having multiple facilities.

C. Age limit: the age of the proprietor/ partners/ directors must range between 21 years to 60 years.

4.19 Site visit report:

Branch will forward a detailed site visit report regarding the project to the head office duly signed by the officer and head of branch/ operations manager. On the country, SME team, Head office will assist (on need basis) in site visitation.

4.20 Credit Approval:

i. SME team at head office will be fully involved to help the branches in preparing loan proposals ; the loan application will be forwarded to the head office by the branch

ii. The loan will be approved for disbursement though branches as per the existing power delegated by Board of Directors.

iii. All approved application must be checked against banks database to know whether the applicant is enjoying any other loan a part from the declared loans.

iv. A database of sanctioned, declined cases will be maintained by SME team in Head office.

v. Credit committee of SME team of head office will approved all proposal through SME credit committee as instead below:

A) Head of credit risk management division.

B) Head of customer, retail and SME banking division.

However, branches will continue to sanction SME loan within their delegated power and forward loan applications to head office which are beyond their authority.

The delegation of power for SME loan with collateral security is as follows:

4.21 Credit Administration:

n SME division at Head office will complete documentation of the loans sanctioned by them.

n After completion of documentation of SME division will sent “Disbursement order” to the branch for disbursement of the loan.

n Securities documents of the SME loans sanctioned from Head Office will be signed by the customers in branch of disbursement and will be retained by them in original a set of photocopy will be required to be sent to Head Office.

n A set of photocopy of loan documents will be retained by SME Team Head Office, the disbursing branch will retained the originals.

4.22 Monitoring and Recovery:

n SME customers will deposit regular loan installments in concerned branches.

n Branches will send monthly statements on SME loan to Head Office, within 7^th day of following month.

n SME Division at Head office will monitor and ensure recovery of all delinquent loans sanctioned by Head office

n 4.23 Fees and Charges of SME Financing:

n Interest Rate: 16%

n Risk Fund: 1%

n Service Charge: 1%

n Application Fee: Tk. 200

n Loan Processing Fee: Tk. 500

n Stamp: Tk. 770 ( For three Guarantors)

n Misc. : Tk. 24

4.24 Charge documents:

Prior to disbursement of the loan, the following documents must be completed and kept in the safe custody of the bank:

· Demand promissory note

· Letter of Continuity

· Letter of agreement

· Letter of Disbursement

· Letter of Revival

· Letter of Hypothecation

· Letter of Trust Receipt (consumer credit)

· Personal Guarantee of the Guarantors

· Money receipt and the delivery chalan for the item purchased

· Letter of Undertaking

· Letter of Lien for advance against Fixed Deposit/ special Deposits received

· Letter of Authority

· Letter of Installment

· Supplementary Agreement for Letter of Hypothecation

· Banking Arrangement Letter

4.25 Disbursement Procedure:

n Signing the requisite charge document.

n Receiving 24, 36 or 48 post dated cheque.

n Issuance of payment order to the supplier.

n Ensuring the proper delivery of goods.

4.26 Repayment arrangement:

Consumer will repay the loan 24/36 monthly installment, In case of loan over taka I, 00,000 the 36 installments will be allowed,

1. The borrower will have to submit the post-dated account payee cheques (one for each installment) in favor of the Bank before the disbursement of the loan.
2. The installment will be payable within the first week of every month starting from the following month of disbursement of the loan.
3. Penalty for delay payment will be charged @ taka 50 if the loan installment is not paid within 15 days from the 8th day of each month and @ taka 75 for further delay of each 15 days.

4.27 Recovery Procedure of SME Loan:

4.28 Statement of Loan Disbursement (SME 2008-2010):

MERCANTILE BANK LIMITED

MADAM BIBIR HAT BRANCH

Chittagong.