Emphasizes credit risk management in NBFIs in Bangladesh

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This report is emphasizes credit risk management in NBFIs in Bangladesh

Executive Summary

The non-bank financial institutions (NBFIs) constitute a rapidly growing segment of the financial system in Bangladesh. The NBFIs have been contributing toward increasing both the quality and quantity of financial services and thus mitigating the lapses of existing financial intermediation to meet the growing needs of different types of investment in the country.

Today all NBFIs are playing a vital role for the growth of the nation’s economy with the best of their ability. During the world recession period NBFIs in Bangladesh act in a stringent manner so that their financial systems as well as the economy do not collapse. 29 NBFIs are now contributing to the growth of national economy. IDLC Finance Ltd as a leading and pioneer NBFI started their operation in 1986 and still they are dominating the NBFI sector as well as contributing to the prosper of economic development. Their success in this industry has inspired others to invest their capital in a profitable way.

As major business of all NBFIs are providing lease facilities to the business along with various types of loan to individual and organizations therefore risk is associated with each and every product they are offering. To minimize this risk every institution has its own risk management policies. A number of actions are taken so that risk associated to their investment can be minimized.

This report is emphasizes credit risk management in NBFIs in Bangladesh. In this regard IDLC Finance Limited has been taken as the sample organization, its, services, rules and regulation, corporate governance is also taken into consideration.


The development of financial market has been receiving heightened attention from the Policy-makers in recent years. One explanation lies in the fundamental shift of development Strategy reflected in the nearly universal embrace of the private sector as an engine of economic growth. The governments in both developed and developing countries, the International financial institutions which exert tremendous influence on the policy-making apparatus of developing countries and, to a great extent, the intelligentsia have all joined together as ardent advocates of private entrepreneurship.

IDLC Finance Ltd, a leading financial institution of the country achieved significant growth in all areas of business up to 3rd quarter of the year 2009. IDLC began its operation in 1985 as the first leasing company in Bangladesh. In 1995, IDLC was licensed as a Financial Institution by the country’s central bank and during the last two decades, the company has grown in tandem with the country’s growing economy.

The company’s wide array of products and services range from retail products, such as homeland car loans, corporate and SME products including lease and term loans, structured finance services ranging from syndications to capital restructuring and capital market services. The company also strengthened its presence in the country’s growing stock market with launching a subsidiary-IDLC Securities Limited-which is offering full-fledged brokerage service for retail and institutional clients.


Since practical orientation is an integral part of the BBA degree requirement, was deputed by the International Islamic University to IDLC Finance Limited to take real life exposure of the activities of the organization as a financial institution.

During my internship at IDLC Finance Limited have come across with different functions of the company. From them I have decided to work in the field of Credit Risk Management (CRM) and giving special emphasis on Special Asset Management (SAM).

This report has been originated as the course requirement of the BBA program. hope the report will give a clear idea about the activities and role of Credit Risk Management introducing the risk associated with the lease and loan thereby maintaining the IDLC’s interest.


The main objective of the study is to get a definite idea about how CRM plays a vital role in managing the risk associated with each and every product and services of IDLC Finance Limited. Furthermore, the orientation is very useful to detect whether the theoretical knowledge matches with real life scenario or not. Though the title “Functions of Credit Risk management in Non-Banking Financial Institutions (NBFI) in Bangladesh, A study on IDLC Finance Ltd” very lengthy area, the specific objectives are as follows:

1. To know the necessity of Credit Risk Management.

2. To learn about the whole CRM procedure.

3. To know the decision making process of CRM.

4. To know the functions of Special Asset Management part of CRM

5. To know about the probable modification can be done in the whole CRM process.


Analysis has been made on the basis of the objectives mentioned before in the context of “Functions of Credit Risk management in Non-Banking Financial Institutions (NBFI) in Bangladesh, A study on IDLC Finance Ltd” The paper will be written on the basis of information collected from primary and secondary Sources.

(i) Primary Data: Discussion with the respective organization’s officials.

(ii) Secondary Data: For the completion of the present study, secondary data has been collected. The main Sources of secondary data are:

1. Annual Report of IDLC Finance Limited.

2. Website of IDLC Finance Limited.

3. Data from published reports of SEC, DSE

4. Different Books, Journals, Periodicals, News Papers etc.


To make a report various aspects and experiences are needed. But I have faced some barriers

for making a complete and perfect report. These barriers or limitations, which hinder my work, are as follows:

•Difficulty in accessing data of its internal operations.

•Non-Availability of some preceding and latest data.

•Some information was withheld to retain the confidentiality of the organization.

I was placed for only around 3 months of time & working like a regular employee hindered the opportunity to put the effort for the study. The time span was not sufficient enough to learn all the activities of the organization properly. Therefore, it was very difficult to carry out the whole analysis.


The report has two main parts:

Part One: This is basically introductory part, the objective and scope of the Study, limitations, and research methodology has been highlighted. Brief Introduction of IDLC Finance Limited, its product and service, organizational Structure, performance, etc are presented.

Part Two: Products of NBFIs for which Credit Risk Management has become a key operational tool, how it performs its overall risk analysis and on the basis of the analysis identification of the ways of reducing the risk, thus maintains the core interest of the business. This part also contains the conclusion, reference & appendix of the report.


IDLC Finance Ltd commenced its journey, in 1985, as the first leasing company of the Country with multinational collaboration and the lead sponsorship of the International Finance Corporation (IFC) of The World Bank Group. Technical assistance was provided by Korean Development Leasing Corporation (KDLC), the largest leasing company of the republic of South Korea.

The unique institutional shareholding structure comprising mostly of financial institutions helps the company to constantly develop through sharing of experience and professional approach at the highest policy making level.

IDLC offers a diverse array of financial services and solutions to institutional and individual clients to meet their diverse and unique requirements. The product offerings include Lease Finance, Term Finance, Real Estate Finance, Short Term Finance, Corporate Finance, Merchant Banking, Term Deposit Schemes, Debentures and Corporate Advisory Services. The company has authorized capital of Taka 1,000,000,000 (10,000,000 shares of Taka 100each) and paid up capital of Taka 250,000,000 (2,500,000 ordinary shares of Taka 100 each).IDLC has also established two wholly owned subsidiaries, IDLC Securities Limited and Icons Limited to provide customers with security brokerage solutions and IT solute ions, respectively.


Sl.No. Name Of Shareholders No.Of Shares %
01. Sponsors/Directors
The City Bank Limited 35,103,537 28.37
Transcom Group 13.33
– Eskayef Bangladesh Limited 9,900,000 8.00
– Transcraft Limited 4,966,412 4.01
– Bangladesh Lamps Limited 1,633,500 1.32
SadharanBima Corporation 9,428,512 7.62
Mercantile Bank Limited 9,281,250 7.50
Reliance Insurance Co. Limited 8,662,500 7.00
Sub-Total 78,975,711 63.82
02. General
Bangladesh Fund 3,945,387 3.19
Eastern Bank Limited 2,383,700 1.93
Marina Apparels Limited 1,237,500 1.00
ICB 1,111,062 0.90
Other Institutions 8,744,634 7.07
Sub-Total 17,422,283 14.08
General Public (Individuals) 27,352,006 22.10
Sub-Total 27,352,006 22.10
Total Holdings 123,750,000 100.00



May 23,1985 Incorporation of the Company
February 22,1986 Commencement of leasing business
October 1, 1990 Establishment of branch in Chittagong, the main port city
March 20,1993 Listed in Dhaka Stock Exchange
February 7, 1995 Licensed as a Non- Banking Financial Institutions under the Financial Institutions Act, 1993
November 25, 1996 Listed on the Chittagong Stock Exchange
May 27, 1997 Commencement of Home Finance and Short Term Finance Operations
January 22, 1998 Licensed as a Merchant Banker by the Securities and ExchangeCommission
January 15, 1999 Commencement of Corporate Finance and Merchant BankingOperation.
January 29, 2004 Opening of Gulshan Branch
November 22, 2004 Launching of Investment Management Services “Cap Invest”
February 7, 2005 Issuance of Securitized Zero Coupon Bonds by IDLC Securitization Trust 2005
September 18, 2005 Launching of Local Enterprise Investment Centre(LEIC), a centreestablished for the development of SMEs with the contribution of the Canadian International Development Agency (CIDA)of the Government of Canada.
January 2, 2006 Opening of SME focused branch at Bogra
April 6, 2006 Opening of Branch at Uttara
May18, 2006 Opening Merchant Banking branch in the port city if Chittagong
July 1, 2006 Relocation of Company’s Registered and Corporate Head Office town premises at 57, Gulshan Avenue
September 18, 2006 Commencement of operation of IDLC Securities Limited, a wholly owned subsidiary of IDLC.
March 14, 2007 Launching of Discretionary Portfolio Management Services“Managed Cap Invest”
August 5, 2007 Company name changed to IDLC Finance Limited, from Industrial Development Leasing Company of Bangladesh Limited
December 3, 2007 IDLC Securities Limited Chittagong Branch commenced operation
December 18, 2007 IDLC Securities Limited DOHS Dhaka Branch opened
August 09, 2009 IDLC Finance Limited and IDLC Securities Limited open Sylhet Branches
August 26, 2009 Opening of IDLC Securities Limited, Gulshan Branch
September 09, 2010 Opening of Gazipur SME Booth
December 01,2011 Opening of Imamgonj SME Booth
December 29, 2011 Opening of Narayangonj Branch



IDLC is a multi-product financial institution offering an array of diverse financial services and solutions to institutional and individual clients to meet their diverse and unique requirements. Following are the guiding principles that shape the organizational practice of IDLC Customer first: IDLC has grown with its customers, who are believed to be the center of all actions. As the crux of IDLC’s corporate philosophy, customer service gets the highest priority.

Innovation: IDLC has continuously introduced new financial products for meeting the needs of the entrepreneurs in a complex & challenging business environment. The concept of innovation is in-built into the working culture.

Professional Knowledge: IDLC is staffed with qualified professionals and innovative minds in the country. Years of operational experience, large industrial database and competent workforce have gives them unparalleled advantages.

Professional ethics: The professional at IDLC maintain the highest degree of financial and business ethics in all transactions with the clients. Over the last two decades, IDLC have Putin bets efforts to meet the expectations of the clients and investors.

One stop solution: Work at IDLC begins with the idea generation, and then goes on into the feasibility study followed by arrangement of financing to implement the project. IDLC ad vises the clients, finance them and even arrange financing for them via different financing modes, namely: lease financing, term loan, bridge loan, syndication, bridge loan, syndication, ordinary shares, preferred shares and debentures.

Vision: Become the best performing and most innovative financial solutions provider in the country

Mission: Create maximum possible value of all the stakeholders by adhering to the highest ethical standards

For the Company: Relentless pursuit of customer satisfaction through delivery of top quality services.

For the Shareholders: Maximize shareholders’ wealth through a sustained return on the investment.

For the employees: Provide job satisfaction by making IDLC a center of excellence with Opportunity of career development.

For the society: Contribute to the well-being of the society, in general, by acting as a

Responsible corporate citizen.

Goal: Long term maximization of Stakeholders’ value

Corporate Philosophy: Discharge the functions with proper accountability for all action sand results and bind to the highest ethical standards



1. Chairman from Reliance Insurance Ltd

2. Five Directors nominated by The City Bank Limited

3. One from Sadharan Bima Corporation (SBC)

4. One from Transcom Group

5. One From Mercantile Bank Limited

6. One Independent Director from Monowar Associates


The Board appoints the Executive Committee (EC), which takes day-to-day decisions on behalf of the company. Every credit proposal has to be approved by the EC for sanction and disbursement. EC is also authorized to observe and review other major day-to-day operational functions including corporate plans, budgets and borrowing activities. The composition of the EC is as follows:

a) Four Directors

b) Managing Director / Chief Executive Officer and

The Company Secretary shall be the Secretary of the Committee


The Managing Director (MD), appointed by Board, manages the overall organizational

Activities and also plays the role of the figurehead.


The DMD establishes the company’s policies and reviews the operational performance of the company including approval of large credit proposals, major fund procurements, budget and planning and diversification decisions

Diagram: Organ gram of IDLC Finance Limited


To ensure steady and long term growth as well as to sharpen its competitive edge in a

changing and challenging business environment, IDLC always endeavors to diversify into other financial services which have long term prospects. In 1997, it expanded its range of services by introducing Housing Finance and Short Term Finance, which have broadened its customer base and have contributed significantly to IDLC’s growth and profitability. In early1999, after getting license of Merchant Banking from Securities and Exchange Commission, IDLC started its operation of underwriting, issue management, corporate financing and other Investment banking related services. The products and services are as follows


Assets are leased to clients on predetermined rental basis for a fixed term with a purchase option at the end.


The customers are offered loan facilities for a determined term at a negotiated rate.


IDLC invests money into equity of both publicly traded and non-traded companies for dividends and capital gain.


This disbursement scheme is offered to clients under two variations:

a) Non- Revolving ICD which consists of single disbursement of funds

b) Revolving ICD where multiple disbursements and collections take place


The clients are financed against their work order or purchase order on a revolving basis.


Under this scheme, IDLC finances receivables of supply of goods or delivery of services on credit to help the clients realize the maximum portion of their payment soon after they have made the delivery to the buyer. The payment is collected from the customers and the balanced amount is re-reimbursed to the clients.


IDLC helps to raise fund for clients with huge financial requirement through syndication and also help them with the documentation, execution and administration of the syndicated finance.


IDLC sell financial instruments of organizations in local financial market backed by their asset/cash flows such as loan, lease etc.


This refers to short-term finance (maturity of not more than 12 months) in anticipation of immediate long term financing such as public issue, private placement, syndication, loan, lease, debenture, etc.


IDLC maintains a non-discretionary portfolio account for clients where they have absolute power to make investment decisions. the portfolio manager provides margin loan to clients and also prepares the list of securities in which they can invest.


IDLC offer different variety of deposit schemes for clients.

• Cumulative Term Deposit

• Annual Profit Term Deposit

• Monthly Earner Deposit

• Double Money Deposit


Term loan are offered to clients for acquiring car, brand new or reconditioned, for their personal use and the ownership is transferred on loan repayment.


IDLC offers loans to purchase apartment to individuals for their personal use.


IDLC finances clients to construct house, renovate and extend house, for office chamber/space for professionals etc. under two different schemes:

a. Developer’s Finance Scheme

b. Corporate Finance Scheme


IDLC places the shares/debenture with both domestic and overseas investors (institutions or individuals) on private placement basis.


IDLC makes a univocal and irrevocable commitment with an issuing company to subscribe to the securities of that company when the existing shareholders or the general public do not subscribe to the securities offered to them. The different types of underwriting offered are:

a. Initial Public offering (IPO) of common stock, preferred stock, debentures etc.

b. Right Issue.

C .Under writing of public securities-loan, lease, debenture.


Under this activity, IDLC plan, coordinate and control the entire issue activity of clients and direct other agencies for successful marketing of securities.


IDLC help the existing venture or a new venture by providing various advisory services such as corporate counseling, project counseling, capital restructuring, financial engineering etc.


IDLC help clients to search for the right organization, evaluate the concern based on different types of analysis and select the method of m &a to make it a profitable deal.


We act as trustee for the debenture holders by accepting security created by the company and take action to safeguard their interest and enforce their rights.

Table: Product & Services offered by IDLC Finance Limited


The organization includes divisions which mainly deal with the products and services and departments which support in the operating activities. The divisions are the

A. Corporate

1. SME

2. Merchant Banking

3. Personal Investment

4 . Factoring

5. Structured Finance

6. Operations

The departments include

7. Credit Risk Management (CRM)

8 . Treasury

9. Human Resource

10 .Accounts and Taxation

11. Administration and PR

12 .Operational Risk Management (ORM)/Internal Control Compliance(ICC)

13. Special Asset Management (SAM)


The SWOT analysis for IDLC can be described as follows:


1. Reputation and brand image: IDLC is well-reputed company and has developed a brand image that is recognized by the customers. IDLC is an international joint-venture company and its shareholders have long records of sustainability and reliability in their respective fields. IDLC is one of the esteemed names in financial market of Bangladesh. Since 1985, IDLC has marked its journey through introduction of various innovative products and thus meeting the needs of large corporate clients.

2. Product portfolio: IDLC has diverse product portfolio for customers which made them second to none in Non-Banking Financial Industry.

3. Quality Customer Portfolio: IDLC has a Credit Risk Management department of Multinational standard which enables the company to maintain a quality customer portfolio.

4. Human Resources: The Company has competent management team. The over all work force of the company is considered as key resources for the organization. IDLC personnel are motivated, competent, energetic and creative. The company provides utmost support in terms of both technical and moral.

5. Operational efficiency: IDLC provides customized solution to their customers to adjust their need. The company processes the loan applications quickly and smoothly. The sanction and disbursement of the loans are hassle-free.

6. Employee Empowerment: At IDLC decision-making is free flowing and transparent. Every appraiser is given ample opportunity to exercise his/her creativity in accommodating a customer. Approvers are open for any discussion and sanction is largely based upon recommendation of the appraisers. The open and free flow of communication ensures clarification of any queries in no time–from any level of hierarchy. Reasonable suggestions are not only welcome but are highly appreciated. Effective suggestions by the employees are immediately set for action. This flexibility has helped IDLC a lot in shaping up its operations into a level of efficiency and to be an excellent performer in case of loan recovery.


1. High Cost of fund:

IDLC as any other NBFIs have high cost of fund in comparison to banks. As NBFIs can take deposit for less than one year from any individuals as banks can do, the deposit base of IDLC is not strong enough to reduce the average cost of fund.

2. More Focus on Volume: Although IDLC has department called Credit Risk Management to monitor the asset quality of the company, still the company sometimes for the sake of profit and past relationship provide loans to customers who at the end hamper the portfolio quality of IDLC

3. Too Much Diversification: Too much diversification of product and services offering hamper the focus on the core services of the organization.

4. Less People in Liability Marketing: IDLC still employs lesser number of workforces for the aggressive liability marketing in comparison to banks and NBFI like DBH.


1. Continuity of Liberalization: Government has continued to liberalize the economy towards more market orientation. This encouraged both local and foreign investors to invest in potential sectors. The privatization plan of government is likely to have positive impact on industrialization.

2. Foreign Investment in Prospective Sectors: In recent days foreign investment in the various prospective sectors has increased phenomenally. This creates a good opportunity for all financial institutions to enter in the booming new sector.

3. Local banks inefficiency: One of the major reasons for thriving of leasing company in Bangladesh is local banks inefficiency of providing project loan. This phenomenon still persists


1. Threat from banks: In recent times banks are also entering into leasing business which is generally considered as functions of Non-Banking Financial Institutions.

2. Regularity control of government: The legal framework of Bangladesh is relatively weak. Lack of effective foreclosure laws and manual land recording system creates possibility of forgery and disputes. This may hinder the loan recovery from the defaulters


Financial Performance 2007 2008 2009 2010 2011 Growth
Lease and term loans disbursed 2,977 3,412 3,750 4,345 8,517 96.03%
Housing finance disbursement 1,255 1,612 1,839 2,121 2,586 21.90%
Short term finance portfolio 213 336 317 468 821 75.61%
Lease Finance 4,571 4,734 4,383 4,107 4,547 10.72%
Real estate finance assets 3,065 3,915 4,789 5,605 6,979 24.52%
Total assets 15,056 17,342 22,681 26,930 31,165 15.72%
Long term liabilities 11,103 12,115 18,792 21,745 25,299 16.34%
Term deposit balance 8,257 8,249 9,780 12,373 16,828 36.01%
Net current assets 1,401 1,559 3,645 4,172 3,676 -11.88%


Rating type Base At 31.12.08 Rating
1.Capital sufficiency C Reserve should be 25.00 corer by the end of 30.06.06 16.113 Crore 1(Strong)
2.Asset Quality A (Classified loan/lease and otherassets)/overdue amount*100 6089.04/153384.93*100=3.97% 2(Satisfactory)
3.Management M Average of C,A,E & L ratios (1+2+1+1)/4=1.25 1(Strong)
4.Earning Ratio E (NPAT/TA)*100% (NPAT/TE)*100% (4063.72/167085.65)*100%=2.43% (4063.72/16113.12)*100%=25.22% 1(Strong)
5.Liquidity Ratio L 1.CRR & SLR reserve 2.Interbank dependency 3.Profit -Reserved -Less dependent -Strong 1(Strong)
CAMEL Sum of 5 Ratios/5 (1+2+1+1+1)/5=1.20 1(Strong)


In general Risk can be define as the “ Probability or threat of a damage, injury, liability, loss, or other negative occurrence, caused by external or internal vulnerabilities, and which may be neutralized through pre-mediated action.” But in Finance risk is defined concerning some special factors of market and other externalities which can affect an individual or organization’s decision. In Finance risk is defined as “Probability that an actual return on an investment will be lower than the expected return.” Financial risk is divided into the following general categories:

1. Basis risk: Changes in interest rates will cause interest-bearing liabilities (deposits) to re-price at a rate higher than that of the interest-bearing assets (loans).

2. Capital risk: Losses from un-recovered loans will affect the financial institution’s capital base and may necessitate floating of a new stock (share) issue. Therefore to reduce this risk Banks, NBFIs, and other organizations take various types of measures so that it can be reduced in a minimal affordable limit. In Banks and NBFIs the core risk is credit risk. As Banks, NBFIs performs there major operations on providing loan, lease (for NBFIs) therefore there is a chance of default at time of repayment. So to reduce this default risk so that number of default payment does not increase and to forecast this probability with appropriate tools Banks, NBFIs always work on managing their Credit Risk. Several Guideline and standards are prepared so that Credit Risk for individual banks and NBFIs can be reduced.


Credit risk is the possibility that a borrower or counter party will fail to meet agreed obligations. Globally, more than 50% of total risk elements in banks and FIs are Credit Risk alone. Thus managing credit risk for efficient management of a FI has gradually become the most crucial task. Credit risk may take the following forms:

In direct lease/term finance: rentals/principal/and or interest amount may not be repaid

In issuance of guarantees: applicant may fail to build up fund for settling claim, if any;

• In documentary credits: applicant may fail to retire import documents and many others

• In factoring: the bills receivables against which payments were made, may fail to be paid

• In treasury operations: the payment or series of payments due from the counter parties under the respective contracts may not be forthcoming or ceases

• In securities trading businesses: funds/ securities settlement may not be effected

• In cross-border exposure: the availability and free transfer of foreign currency funds may either cease or restrictions may be imposed by the sovereign

Credit risk management encompasses identification, measurement, matching mitigations, monitoring and control of the credit risk exposures to ensure that:

• The individuals who take or manage risks clearly understand it

• The organization’s Risk exposure is within the limits established by Board of Directors with respect to sector, group and country’s prevailing situation

• Risk taking Decisions are in line with the business strategy and objectives set by BOD

• The expected payoffs compensate the risks taken

• Risk taking decisions are explicit and clear

• Sufficient capital as a buffer is available to take risk


Credit risk management process should cover the entire credit cycle starting from the origination of the credit in a financial institution’s books to the point the credit is extinguished from the books. It should provide for sound practices in:

1. Credit processing/appraisal;

2. Credit approval/sanction;

3. Credit documentation;

4. Credit administration;

5. Disbursement;

6. Monitoring and control of individual credits;

7. Monitoring the overall credit portfolio (stress testing)

8. Credit classification; and

9. Managing problem credits/recovery


Credit processing is the stage where all required information on credit is gathered and applications are screened. Credit application forms should be sufficiently detailed to permit gathering of all information needed for credit assessment at the outset. In this connection, NBFIs should have a checklist to ensure that all required information is, in fact, collected. NBFIs should set out pre-qualification screening criteria, which would act as a guide for their officers to determine the types of credit that are acceptable. For instance, the criteria may include rejecting applications from blacklisted customers. These criteria would help institutions avoid processing and screening applications that would be later rejected. Moreover, all credits should be for legitimate purposes and adequate processes should be established to ensure that financial institutions are not used for fraudulent activities or activities that are prohibited by law or are of such nature that if permitted would contravene the provisions of law. Institutions must not expose themselves to reputation risk associated with granting credit to customers of questionable repute and integrity. The next stage to credit screening is credit appraisal where the financial institution assesses the customer’s ability to meet his obligations. Institutions should establish well designed credit appraisal criteria to ensure that facilities are granted only to creditworthy customers who can make repayments from reasonably determinable sources of cash flow on a timely basis. Financial institutions usually require collateral or guarantees in support of a credit in order to mitigate risk. It must be recognized that collateral and guarantees are merely instruments of risk mitigation. They are, by no means, substitutes for a customer’s ability to generate sufficient cash flows to honor his contractual repayment obligations. Collateral and guarantees cannot obviate or minimize the need for a comprehensive assessment of the customer’s ability to observe repayment schedule nor should they be allowed to compensate for insufficient information from the customer. Care should be taken that working capital financing is not based entirely on the existence of collateral or guarantees. Such financing must be supported by a proper analysis of projected levels of sales and cost of sales, prudential working capital ratio, past experience of working capital financing, and contributions to such capital by the borrower itself. Financial institutions must have a policy for valuing collateral, taking into account the requirements of the Bangladesh Bank guidelines dealing with the matter. Such a policy shall, among other things, provide for acceptability of various forms of collateral, their periodic valuation, process for ensuring their continuing legal enforceability and realization value. In the case of loan syndication, a participating financial institution should have a policy to ensure that it does not place undue reliance on the credit risk analysis carried out by the lead underwriter. The institution must carry out its own due diligence, including credit risk analysis, and an assessment of the terms and conditions of the syndication. The appraisal criteria will of necessity vary between corporate credit applicants and personal credit customers. Corporate credit applicants must provide audited financial statements in support of their applications. As a general rule, the appraisal criteria will focus on:

• Amount and purpose of facilities and sources of repayment;

• Integrity and reputation of the applicant as well as his legal capacity to assume the credit obligation;

• Risk profile of the borrower and the sensitivity of the applicable industry sector to economic fluctuations;

• Performance of the borrower in any credit previously granted by the financial institution, and other institutions, in which case a credit report should be sought from them.

• The borrower’s capacity to repay based on his business plan, if relevant, and projected cash flows using different scenarios.

• Cumulative exposure of the borrower to different institutions;

• Physical inspection of the borrower’s business premises as well as the facility that is the subject of the proposed financing;

• Borrower’s business expertise.

• Adequacy and enforceability of collateral or guarantees, taking into account the existence of any previous charges of other institutions on the collateral.

• Current and forecast operating environment of the borrower.

• Background information on shareholders, directors and beneficial owners for corporate customers; and

• Management capacity of corporate customers.


A financial institution must have some written guidelines on the credit approval process and the approval authorities of individuals or committees as well as the basis of those decisions. Approval authorities should be sanctioned by the board of directors. Approval authorities will cover new credit approvals, renewals of existing credits, and changes in terms and conditions of previously approved credits, particularly credit restructuring, all of which should be fully documented and recorded. Prudent credit practice requires that persons empowered with the credit approval authority should not also have the customer relationship responsibility. Approval authorities of individuals should be commensurate to their positions within management ranks as well as their expertise. Depending on the nature and size of credit, it would be prudent to require approval of two officers on a credit application, in accordance with the Board’s policy. The approval process should be based on a system of checks and balances. Some approval authorities will be reserved for the credit committee in view of the size and complexity of the credit transaction.


Documentation is an essential part of the credit process and is required for each phase of the credit cycle, including credit application, credit analysis, credit approval, credit monitoring, and collateral valuation, and impairment recognition, foreclosure of impaired loan and realization of security. The format of credit files must be standardized and files neatly maintained with an appropriate system of cross-indexing to facilitate review and follow-up. Documentation establishes the relationship between the financial institution and the borrower and forms the basis for any legal action in a court of law. Institutions must ensure that contractual agreements with their borrowers are vetted by their legal advisers. Credit applications must be documented regardless of their approval or rejection.

For security reasons, financial institutions need to consider keeping the copies of critical documents (i.e., those of legal value, facility letters, and signed loan agreements) in credit files while retaining the originals in more secure custody. Credit files should also be stored in fire-proof cabinets and should not be removed from the institution’s premises.


Financial institutions must ensure that their credit portfolio is properly administered, that is, loan agreements are duly prepared, renewal notices are sent systematically and credit files are regularly updated. An institution may allocate its credit administration function to a separate department or to designated individuals in credit operations, depending on the size and complexity of its credit portfolio. A financial institution’s credit administration function should, as a minimum, ensure that:

• Credit files are neatly organized, cross-indexed, and their removal from the premises is not permitted;

• The borrower has registered the required insurance policy in favors of the bank and is regularly paying the premiums;

• The borrower is making timely repayments of lease rents in respect of charged leasehold properties;

• Credit facilities are disbursed only after all the contractual terms and conditions have been met and all the required documents have been received;

• Collateral value is regularly monitored;

• The borrower is making timely repayments on interest, principal and any agreed to fees and commissions;

• Information provided to management is both accurate and timely;

• Funds disbursed under the credit agreement are, in fact, used for the purpose for which they were granted;

• “Back office” operations are properly controlled;

• The established policies and procedures as well as relevant laws and regulations are complied with; and

On-site inspection visits of the borrower’s business are regularly conducted and assessments documented.


Once the credit is approved, the customer should be advised of the terms and conditions of the credit by way of a letter of offer. The duplicate of this letter should be duly signed and returned to the institution by the customer. The facility disbursement process should start only upon receipt of this letter and should involve, inter alia, the completion of formalities regarding documentation, the registration of collateral, insurance cover in the institution’s favor and the vetting of documents by a legal expert. Under no circumstances shall funds be released prior to compliance with pre-disbursement conditions and approval by the relevant authorities in the financial institution.


To safeguard financial institutions against potential losses, problem facilities need to be identified early. A proper credit monitoring system will provide the basis for taking prompt corrective actions when warning signs point to deterioration in the financial health of the borrower. Examples of such warning signs include unauthorized drawings, arrears in capital and interest and deterioration in the borrower’s operating environment. Financial institutions must have a system in place to formally review the status of the credit and the financial health of the borrower at least once a year. More frequent reviews (e.g. at least quarterly) should be carried out of large credits, problem credits or when the operating environment of the customer is undergoing significant changes.

• Funds advanced are used only for the purpose stated in the customer’s credit application.

• Financial condition of a borrower is regularly tracked and management advised in a timely fashion.

• Borrowers are complying with contractual covenants.

• Collateral coverage is regularly assessed and related to the borrower’s financial health

The institution’s internal risk ratings reflect the current condition of the customer.

• Contractual payment delinquencies are identified and emerging problem credits are classified on a timely basis; and

• Problem credits are promptly directed to management for remedial actions.

• More specifically, the above monitoring will include a review of up-to-date information on the borrower, encompassing:

• Opinions from other financial institutions with whom the customer deals.

• Findings of site visits.

• Audited financial statements and latest management accounts.

• Details of customers’ business plans.

• Financial budgets and cash flow projections. and

• Any relevant board resolutions for corporate customers.


An important element of sound credit risk management is analyzing what could potentially go wrong with individual credits and the overall credit portfolio if conditions/environment in which borrowers operate change significantly. The results of this analysis should then be factored into the assessment of the adequacy of provisioning and capital of the institution. Such stress analysis can reveal previously undetected areas of potential credit risk exposure that could arise in times of crisis. Possible scenarios that financial institutions should consider in carrying out stress testing include:

• Significant economic or industry sector downturns.

Adverse market-risk events; and

• Unfavorable liquidity conditions.

Financial institutions should have industry profiles in respect of all industries where they have significant exposures. Such profiles must be reviewed /updated every year.


Credit classification process grades individual credits in terms of the expected degree of recoverability. Financial institutions must have in place the processes and controls to implement the board approved policies, which will, in turn, be in accord with the proposed guideline. This guideline may also be called as Credit Risk Grading (CRG), is a collective is a collective definition based on the pre-specified scale and reflects the underlying credit-risk for a given exposure. A Credit Risk Grading deploys a number/ alphabet/ symbol as a primary summary indicator of risks associated with a credit exposure. Credit Risk Grading is the basic module for developing a Credit Risk Management system. Credit risk grading is an important tool for credit risk management as it helps the Financial Institutions to understand various dimensions of risk involved in different credit transactions. The aggregation of such grading across the borrowers, activities and the lines of business can provide better assessment of the quality of credit portfolio of a FI. The credit risk grading system is vital to take decisions both at the pre-sanction stage as well as post-sanction stage. Two- types of factors play vital role in modeling the CRG, they are,

1. Quantitative factors.

2. Qualitative factors.

The chart is given in the following page:

At the pre-sanction stage, credit grading helps the sanctioning authority to decide whether to lend or not to lend, what should be the lending price, what should be the extent of exposure, what should be the appropriate credit facility, what are the various facilities, on the basis of the above factors. At the post-sanction stage, the FI can decide about the depth of the review or renewal, frequency of review, periodicity of the grading, and other precautions to be taken. Risk grading should be assigned at the inception of lending, and updated at least annually.


A financial institution’s credit risk policy should clearly set out how problem credits are to be managed. The positioning of this responsibility in the credit department of an institution may depend on the size and complexity of credit operations. It may form part of the credit monitoring section of the credit department or located as an independent unit, called the credit workout unit, within the department. Often it is more prudent and indeed preferable to segregate the workout activity from the area that originated the credit in order to achieve a more detached review of problem credits. The workout unit will follow all aspects of the problem credit, including rehabilitation of the borrower, restructuring of credit, monitoring the value of applicable collateral, scrutiny of legal documents, and dealing with receiver/manager until the recovery matters are finalized. Financial institutions will put in place systems to ensure that management is kept advised on a regular basis on all developments in the recovery process, may that emanate from the credit workout unit or other parts of the credit department. There should be clear evidence on file of the steps that have been taken by the financial institution in pursuing its claims against a delinquent customer, including any legal steps initiated to realize on the collateral. Where there is a delay in the liquidation of collateral or other credit recovery processes, the rationale should be properly documented and anticipated actions recorded, taking into account any revised plans submitted by the borrower. The accountability of individuals/committees who sanctioned the credit as well as those who subsequently monitored the credit should be revisited and responsibilities ascribed. Lessons learned from the post mortem should be duly recorded on file.

Credit Risk Management by IDLC Finance Ltd.

To perform the overall CRM process 3 departments are working together at IDLC Finance Ltd. As a leading NBFI in Bangladesh IDLC has always tried to maintain the quality they achieve through 24th year business tenure. These three departments are-

1. Collection of Client information and preparing Appraisal Report.( CRM Department)

2. After getting the approval from the respective authority Internal Control and Compliance (ICC) do all the documentation processes.( Internal Control & Compliance)

3. Collection of installment and managing the overdue rentals as well as dealing with the client’s default is done by Special Asset Management (SAM).( Special Asset Management SAM)


At the initial stage, IDLC concentrated to establish a market and then enlarge the market. The criteria based on which the market for lease financing has been established are as follows:

Diversification of portfolio

Selecting top industrial unit in the respective industry

Financing for Balancing, Modernization, Replacement and Expansion (BMRE) of existing unit

Priority of existing leases

Set up priority based on sector wise performance

Primary focus of IDLC till now is in the area of financial leasing of industrial and professional equipment and vehicles for three to five years term with particular emphasis on BMRE of existing units. Instead of lending funds to purchase equipment, IDLC provides the equipment and extends the exclusive right to its use against specified rental payments at periodic intervals. There are two types of client for which the procedural work flow would be different though the basic part would be the same. The different types of clients are

Existing Clients – with whom IDLC has already been working

New Clients – with whom IDLC has no business yet

The basic procedural work flow is given below:

The above procedures are briefly described below:

1.The client applies for required facility through letter. These required facility can vary from different sort of equipments for BMRE to vehicles or expansion projects. The letter generally consists of brief description about the asset to be procured, its price and reason for procurement along with its lease period.

2.IDLC studies the proposal and sends an offer letter to the client. The offer letter contains acquisition cost