Banking System of The City Bank Limited, Bangladesh

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Banking System of The City Bank Limited, Bangladesh

1.1. Definition of the bank

The Jews in Jerusalem introduced a kind of banking in the form of money lending before the birth of Christ. The word ‘Bank’ was probably derived from the word ‘bench’ as during ancient time Jews used to do money – lending business sitting on long benches.

First modern banking was introduced in 1668 in Stockholm as ‘Savings Pis Bank’ which opened up a new era of banking activities throughout the European Mainland. In the South Asian region, early banking system was introduced by the Afghan traders popularly known as Kabuliwallas. Muslim businessmen from Kabul, Afghanistan came to India and started money lending business in exchange of interest sometime in 1312 A.D. They were known as ‘Kabuliwallas’.

2.2. Objective of bank

The Banking System

The banking system at independence consisted of two branch offices of the former State Bank of Pakistan and seventeen large commercial banks, two of which were controlled by Bangladeshi interests and three by foreigners other than West Pakistanis. There were fourteen smaller commercial banks. Virtually all banking services were concentrated in urban areas. The newly independent government immediately designated the Dhaka branch of the State Bank of Pakistan as the central bank and renamed it the Bangladesh Bank. The bank was responsible for regulating currency, controlling credit and monetary policy, and administering exchange control and the official foreign exchange reserves. The Bangladesh government initially nationalized the entire domestic banking system and proceeded to reorganize and rename the various banks. Foreign-owned banks were permitted to continue doing business in Bangladesh.

Cooperative credit systems and postal savings offices handled service to small individual and rural accounts. The new banking system succeeded in establishing reasonably efficient procedures for managing credit and foreign exchange.

Sectoral Focus:

The primary function of the credit system throughout the 1970s was to finance trade and the public sector, which together absorbed 75 percent of total advances. The government’s encouragement during the late 1970s and early 1980s of agricultural development and private industry brought changes in lending strategies. Managed by the Bangladesh Krishi Bank, a specialized agricultural banking institution, lending to farmers and fishermen dramatically expanded. The number of rural bank branches doubled between 1977 and 1985, to more than 3,330.


Denationalization and private industrial growth led the Bangladesh Bank and the World Bank to focus their lending on the emerging private manufacturing sector. Scheduled bank advances to private agriculture, as a percentage of sectoral GDP, rose from 2 percent in FY 1979 to 11 percent in FY 1987, while advances to private manufacturing rose from 13 percent to 53 percent.


The transformation of finance priorities has brought with it problems in administration. No sound project-appraisal system was in place to identify viable borrowers and projects. Lending institutions did not have adequate autonomy to choose borrowers and projects and were often instructed by the political authorities. In addition, the incentive system for the banks stressed disbursements rather than recoveries, and the accounting and debt collection systems were inadequate to deal with the problems of loan recovery. It became more common for borrowers to default on loans than to repay them; the lending system was simply disbursing grant assistance to private individuals who qualified for loans more for political than for economic reasons. The rate of recovery on agricultural loans was only 27 percent in FY 1986, and the rate on industrial loans was even worse. The problem of credit recovery remained a threat to monetary stability, responsible for serious resource misallocation and harsh inequities. Although the government had begun effective measures to improve financial discipline, the draconian contraction of credit availability contained the risk of inadvertently discouraging new economic activity.


As a result of these poor showing, major donors applied pressure to induce the government and banks to take firmer action to strengthen internal bank management and credit discipline. As a consequence, recovery rates began to improve in 1987. The National Commission on Money, Credit, and Banking recommended broad structural changes in Bangladesh’s system of financial intermediation early in 1987, many of which were built into a three-year compensatory financing facility signed by Bangladesh with the IMF in February 1987. Foreign exchange reserves at the end of FY 1986 were US$476 million, equivalent to slightly more than 2 months worth of imports. This represented a 20-percent increase of reserves over the previous year, largely the result of higher remittances by Bangladeshi workers abroad. The country also reduced imports by about 10 percent to US$2.4 billion. Because of Bangladesh’s status as a least developed country receiving concession loans, private creditors accounted for only about 6 percent of outstanding public debt. The external public debt was US$6.4 billion, and annual debt service payments were US$467 million at the end of FY 1986.

2.3. Historical background

The commercial banking system dominates Bangladesh’s financial sector. Bangladesh Bank is the Central Bank of Bangladesh and the chief regulatory authority in the sector. The number of banks in all now stands at 83 in Bangladesh. Out of the 83 banks, 4 are Nationalized Commercial Banks (NCBs), 29 local Private Commercial Banks, 10 Foreign Banks and the rest 8 are Development Financial Institutions (DFIs) or Specialized Banks. My concentration of this report, The City Bank Limited, is categorized as Private Commercial Bank.

Sonali Bank is the largest among the NCBs while Pubali is leading in the private ones. Among the 10 foreign banks, Standard Chartered has become the largest in the country. The number of total branches of all scheduled banks is 6,038 as of June 2000. Of the branches, 39.95 per cent (2,412) are located in the urban areas and 60.05 per cent (3,626) in the rural areas. Of the branches NCBs hold 3,616, private commercial banks 1,214, foreign banks 31 and specialized banks 1,177. Bangladesh Bank (BB) regulates and supervises the activities of all banks. The BB is now carrying out a reform program to ensure quality services by the banks.

2.4. Banking operation BANGLADESH BANK

In Bangladesh, especially in the Banking sector the following Acts have been practiced for years. The Acts are –

  • The Bangladesh Bank Order, 1972;
  • The Bank Companies Act, 1991;
  • The Financial Loan Court Act, 1990;
  • The Financial Institutions Act, 1993;
  • Foreign Exchange Regulation Act, 1947;
  • The Money Loan Court Act, 1990;
  • The Contract Act, 1872;
  • The Negotiable Instrument Act, 1881,
  • The Partnership Act, 1932;
  • Other Acts related to charging of Securities, documentation of loans and advances, law of insurance relating to goods etc.

3.1. Organization Review

The City Bank Limited

City Bank is one of the oldest private Commercial Banks operating in Bangladesh. It is a top bank among the oldest five Commercial Banks in the country which started their operations in 1983. The Bank started its journey on 27th March 1983 through opening its first branch at B. B. Avenue Branch in the capital, Dhaka city. It was the visionary entrepreneurship of around 13 local businessmen who braved the immense uncertainties and risks with courage and zeal that made the establishment & forward march of the bank possible. Those sponsor directors commenced the journey with only Taka 3.4 core worth of Capital, which now is a respectable Taka 330.77 core as capital & reserve.

City Bank is among the very few local banks which do not follow the traditional, decentralized, geographically managed, branch based business or profit model. Instead the bank manages its business and operation vertically from the head office through 4 distinct business divisions namely:

I. Corporate & Investment Banking;

II. Retail Banking (including Cards);

III. SME Banking; &

IV. Treasury & Market Risks.

Under a real-time online banking platform, these 4 business divisions are supported at the back by a robust service delivery or operations setup and also a smart IT Backbone. Such centralized business segment based business & operating model ensure specialized treatment and services to the bank’s different customer segments.

The bank currently has 83 online branches spread across the length & breadth of the country that include a full fledged Banking branch. Besides these traditional delivery points, the bank is also very active in the alternative delivery area. It currently has 26 ATMs of its own; and ATM sharing arrangement with a partner bank that has 225 ATMs in place; SMS Banking; Interest Banking and so on. Soon its Customer Call Center is going to start operation. The bank has a plan to end the current year with 50 own ATMs.

City Bank is the first bank in Bangladesh to have issued Dual Currency Credit Card. The bank is a principal member of VISA international and it issues both Local Currency (Taka) & Foreign Currency (US Dollar) card limits in a single plastic. VISA Debit Card is another popular product which the bank is pushing hard in order to ease out the queues at the branch created by its astounding base of some 400,000 retail customers. The launch of VISA Prepaid Card for the travel sector is currently underway.

City Bank prides itself in offering a very personalized and friendly customer service. It has in place a customized service excellence model called GAP (Graceful-Appropriate-Pleasing) that focuses on ensuring happy customers through setting benchmarks for the bank’s employees’ attitude, behavior, readiness level, accuracy and timelines of service quality.

City Bank is one of the largest corporate banks in the country with a current business model that heavily encourages and supports the growth of the bank in Retail and SME Banking. The bank is very much on its way to opening many independent SME centers across the country within a short time. The bank is also very active in the workers’ foreign remittance business. It has strong tie-ups with major exchange companies in the Middle East, Europe, Far East & USA, from where thousands of individual remittances come to the country every month for disbursements through the bank’s large network of 83 online branches.

The current senior management leaders of the bank consist of mostly people form the multinational banks with superior management skills and knowledge in their respective “specialized” areas. The bank this year, is celebrating its 25th year of journey with the clear ambition of becoming the no.1 private commercial bank in the country in 3 years time. The newly launched logo and the pay-off line of the bank are just one initial step towards reaching that point.

3.2. Management of CBL

Boards of directors are the sole authority to take decision about the affairs of the business. Now there are 12 directors in the management of the bank. All the directors have good academic background and have huge experience in business. Mr. Aziz Al- Kaiser is the chairman of the bank. The board of directors holds meetings on a regular basis. There are different committees in the bank for the efficient management of the bank.

Ø Board of Directors

Ø Policy committee: this committee deals with any policy matters related to the banks new products, new business development and any sort of policy related to CBL. It seats fortnightly.

Ø Executive committee: it seats the City Bank Ltd weekly.

Ø Credit Committee

All these committees meet on a regular basis for discussing various issues and proposals submitted for decisions.

3.3. Directors of CBL

The Board of Directors of the City Bank Limited consists of 12 Directors including one Chairman and one Vice Chairman. The Directors are:

1. Mr. Aziz Al Kaiser , Chairman

2. Mr. HossainMehmood, Vice Chairman

3. Mr. Kazi Mahmood Sattar, Managing Director and CEO

4. Mr. Rubel Aziz , Director

5. Ms. Evana Fahmida Mohammad, Director

6. Mr. Hossain Khaled Saifullah , Director

7. Mr. Rajibul Haque Chowdhury, Director

8. Mr. Ahmed Rajib Samdani, Director

9. Mr. Mobarak Ali , Director

10. Ms. Tabassum Kaiser , Director

11. Mr. Rafiqul Islam Khan , Director

12. Ms. Meherun Haque , Director

3.4. Vision of the bank

To be the leading Bank in the country with best practices and highest social commitment

3.5. Mission of the bank

v To contribute socio economic development of a country.

v To attain high level of customer satisfaction through extension of service by dedicated and motivated team of professionals.

v To maintain continuous growth of market share ensuring Quality.

v To maximize bank’s profit by ensuring its steady growth.

v To maintain the high moral and ethical standards.

v To ensure participative management system and empowerment of Human Resources.

v To nature an enabling environment where innovativeness and performance is rewarded.

3.6. Objective of the bank

The City Bank’s objectives are reflected in the following areas:

v Highly personalized service.

v Customer-driven focus.

v Total commitment to quality.

v Contribute in the economy.

v Quality of human resources.

v Commitment to its clients at each level.

The company believes that communication with, and feedbacks from its clients help it achieve its goal of providing world-class products and services. The City Bank Ltd regularly conducts client satisfaction surveys and make immediate accommodations and adjustments where needed. It also constantly monitors its standards, and strives to meet clients’ requirements.

3.7. Departments of the bank

If the jobs are not organized considering their interrelationship and are not allocated in a particular department it would be very difficult to control the system effectively. If the departments are not fitted for the particular works there would be haphazard situation and the performance of a particular department would not be measured. The City Bank Limited does this work very well. There are

Ø Human Resources Division

Ø Finance Division

Ø Audit and Inspection Division

Ø Internal Control & Compliance

Ø Marketing Division

Ø Corporate Banking Division

Ø Consumer Banking Division

Ø Treasury Division

Ø Trade Service & Correspondent Banking Division

Ø Logistic and support division

Ø Information Technology Division

Ø Credit Division

Ø SME Division

Ø Credit Admin and Monitoring Division

Ø Corporate Affairs Division

Ø Card Division

Ø Recovery & Legal Division.

3.8. Human resources management of the bank

The core competencies in banking sector can be created with the help of its personnel. The main thing in banking business is that a bank or financial institution has to avail the trust of the depositor, client for improving its performance. If general people has not have confidence on the banking system total development of the economy may be halted as main circulation of the money come out through the process of banking. Availing the trust of the general people is not an easy task. Not only the directors attitude and efficiency but also that of the employees are important for achieving the trust of the general people and thus for better performance of the bank. If the employees are satisfied they will work for the organization and there will be a kind of loyalty created in the mindset of the employees. The employee has to be competent.

In the face of the today’s global competition, it is not only essential to assemble the best people to work for the company but also to equip the workforce with the latest skill and technologies and retain the high achievers to compete effectively and efficiently. To cope with the consumer’s need City Bank is committed to developing individual professional and technical skills through educational opportunities and wide range of internal and external manpower development and job related training programs.

The banks human resources policy emphasize on providing job satisfaction, growth opportunities, and due recognition of superior performance. A good working environment reflects and promotes a high level of loyalty and commitment from the employees. Realizing this The City Bank Limited has placed the utmost importance on continuous development of its human resources, identify the strength and weakness of the employee to assess the individual training needs, they are sent for training for self development. To orient, enhance the banking knowledge of the employees PBL organize both in-house and external training.

In the year 2007, the Bank Appointed 87 employees of whom 23 were executives, 9 junior cash officers, and 48 officers of different levels with 8 staffs and sub-staffs. Total number of employees of the Bank at the close of year 2007 thus stood at 1991 employees, comprising 239 executives, 1158 officers, and 584 other support staffs.

2003 2004 2005 2006 2007 2008
Human Resources 1771 1692 1803 1829 1989 1991

Table 1: No. of Employees at CBL

3.9. Hierarchy of the management of the bank

The hierarchy of the management team consists of 14 positions where Managing Director takes the highest authority.

Managing Director

Managing Director
Deputy Managing Director
Senior Executive Vice President
Executive Vice President
Senior Vice President
First Vice President
Vice President
Senior Assistant vice President
Assistant vice President
Senior Executive Officer
Executive Officer
Senior Officer
Junior Officer

Graph1: Hierarchy of the Management Team

3.10. Organization division of the bank


One of the most remarkable success stories of last 50 years’ banking industry globally has been the conceptualization and innovative execution of banking with individual customers, their friends & families. The industry has termed it as Retail Banking or Personal Banking or Consumer Banking; and it has now – at a very rapid pace – become the major revenue line for most of the top banks in the world.

City Bank, too, recently has started its journey in Retail Banking. “City Retail – add a little city to your life” is the new brand-mantra, the pay-off line for City Retail. Our aim is clear. The City Bank Ltd want City Bank to become the most preferred bank to all individual clientele of the country, at least of the cities and towns where the City Bank Ltd operate. The City Bank Ltd wants to provide our customers the best-in-class services, innovative products and financial solutions from smart outlets – all with a big smile that conveys and generates happiness all the way!

The major retail banking products of the City Bank Limited are:

v Deposit Service

v Loan service

v NRB (Banking facilities for Non Residential Bangladeshis)

v Debit and Credit Card

City Shomridhdhi is an exceptional DPS product that is distinctly more attractive than the prevalent DPS products in the market. You receive a hefty sum at the end of the term against your monthly deposit of small installments. It’s a perfect way to secure your financial future! City Projonmo is a unique monthly deposit scheme that you open for your kids to safeguard their future against all uncertainties and risks. As a guardian of the child you can open this account which builds great & unmatchable savings for you over the years. By the time your child is past his or her school age, there is this sufficient cash in your hand to take care of his / herhigher education, marriage or other such large expenses.

City Ichchapuron allows you to earn interest and enjoy interest every month that accrues in your fixed deposit account, no matter what the term of the deposit is. It helps make your financial planning more disciplined, and your life more organized. While your fixed deposit remains untouched and well-kept for future, you keep on getting the profit on a monthly basis. What better way to take care of your monthly recurring expenses like children’s education or school fees, house tutor’s remuneration, utility bill payments, saving money in some DPS scheme?

City Drive is a tailor made Auto Loan facility. City Solution is life-style loan including vacation, education, wedding, house renovation and medical financing. City Bank currently has 9,000 Debit Cards and 8,000 Credit Cards including dual currency cards first of its kind in circulation. 50 new ATMs are projected to be launched in 2008-09 to facilitate reach and convenience and thereby help to increase its customer base significantly. Already 11 ATMs are in operation and City Bank’s customers can use Dutch Bangla Bank’s large ATM Fleet. Deposit:

City Bank offers a wide variety of deposit products to meet your financial needs. From current and savings accounts to Fixed Deposits and Pension Schemes each account is designed to give you the best value for your money. Please take a closer look at all the deposit products of City Bank has to offer and then visit any of our branches close to your location.

Deposit Products:

v Current account

v Savings account

v City Onayash

v City Shomridhdhi

v City Projonmo

v City Ichchapurun

v Fixed Deposit Loan service:

City Bank offers three types of lone service. The loan products are:

v City Drive

v City Solution

v City Express City Drive:

Owning a car is no longer a luxury. Car for your family is now a matter of fulfilling a necessity. Appreciating that basic need, City Bank introduces City Drive, a tailor-made auto loan scheme for individuals.


v Loan amount ranging from Tk. 300,000 to Tk. 20,00,000

v Car financing up to 90% of reconditioned or new vehicle price

v Lower interest rate & up to 100% financing for loan against cash security

v Loan tenor 12 to 60 months

v No hidden charges

v Competitive interest rate

v Loan processing fee 1% of loan amount


v Age: 22 to 60 years

v Experience: Salaried executive total 1 year including 6 months with current employer

v Experience: Business person/paraprofessional 1 year

v Monthly income: Minimum Tk. 30,000 City Solution:

Whatever the occasion or requirement may be, City Solution – any personal loan from City Bank – is there to solve all your problems and to fulfill all your dreams. You can access this facility from our selected branches across the country.


v Loan amount ranging from Tk. 50,000 to Tk. 1000,000

v Loan tenor 12 to 60 months

v No guarantor required for the loan amount up to Tk. 3 lac

v No hidden charges

v Competitive interest rate

v Processing fee 1.5%


v Age: 22 to 60 years

v Experience: Salaried executive total 1 year including 6 months with current employer

v Experience: Business person 2 years

v Experience: Professional 1 year

v Minimum monthly income: Salaried executive Tk. 15,000, self employed Tk. 25,000 and business person Tk. 30,000

Loan Takeover plan:

An exclusive offer for other bank’s credit worthy customers who can now transfer their personal loan outstanding to City Solution with a preferential interest rate and waiver on processing fee.


v Minimum 6 loan EMI repayment with existing bank.

v A minimum take over loan amount is Tk. 100,000 and maximum Tk. 950,000.


v No processing fee.

v No extra cost for loan takeover.

v No processing fee for additional loan.

v 1% reduced from City Solution interest rate. City Express:

City Express Cash is a fully secured and revolving facility for any legitimate purpose. The security for the loan should be ideally CBL FDR. Bank would finance against clients CBL FDR or other banks/NBFIs security.

City Express Loan is a fully secured and terminating (EMI Based) loan facility for any legitimate purpose. Bank would finance against clients CBL FDR or other bank FDR/NBFIs security.


v Minimum loan amount Tk. 50,000 & Maximum 90% of the Present Value of CBL FDR or any other security.

v Quick processing

v Minimum documentation

v Loan tenor 12 to 60 months

v No guarantor required

v No hidden charges

Processing Fees:

For express cash, 0.5% of approved limit For Express Loan, following slab wise fee will be applicable:

up to Tk. 5 lac Tk. 1000
up to Tk. 10 lac Tk. 1500
Above Tk. 10 lac Tk. 2000


v Age: 18 +

v Must be Bangladeshi

v Any eligible individual, who will provide the cash security NRB (Banking facilities for Non Residential Bangladeshis):

By your side – all the way

The city Bank’s Foreign Remittance unit meets growing customer needs for fast, secure & easy money transfers to an extensive range of destinations. Being a committed bank to its customers, we go all the lengths to remit your hard earned money safely to your loved ones. With us, apart from a range of high-class modem remittance solutions, you will get peace of mind which we believe counts to most.


City Bank Limited has 83 online branches across the country; besides, the Bank has a strong remittance network with other major banks of the country. Therefore, wherever your account is, we are able to send your money instantly.

If you are a City Bank account holder, then please visit any of our branches. Our Foreign remittance service personnel will be there to help you out. If you are not an account holder, then please open an account of your choice with us to receive your remittance at earliest convenience.

CBL understands the value of your precious time. That’s why have made the payment procedure simple & easy. You have the privilege of enchasing the remitted money instantly from your branch counter without going through any hassle. That is to say, if you are an account holder of City Bank, we can instantly credit the money to your account or pay cash to the receiver.

So, place your trust with City Foreign Remittance Service. Send your money to your loved ones & experience peace of mind Debit and Credit Card

Debit Card:

CITY Visa Electron Debit Card – By your side, round the clock.Now comes the Visa Debit Card from City Bank. Your life, therefore, becomes hassle-free and safe; and it is Visa Electron branded, which makes you the proud owner of a meaningful plastic.


v Cash withdrawal from 500+ Visa ATMs 24/7/365 all over the country

v Shop and dine at hundreds of merchant Visa outlets all over the country

v Balance enquiry

v PIN Change

v Mini statement

v Cash withdrawal @ Taka 12 per transaction at 583 DBBL ATMs

v Cash withdrawal @ Taka 10 per transaction at 110 Q-cash network ATMs


If you are an individual and have a savings, current or STD account in CBL, you are eligible avail this card. Just drop in any nearby CBL branch, collect an application form and submit duly filled up form. Within shortest time you will get the card delivered at your mailing address or at your designated branch.

Credit Card:

City Bank is the first bank to issue Dual Currency Credit Card in Bangladesh. This card enables you simultaneous usage of your card both in home and in abroad. You do not need to carry two different cards for the same purpose.


v Variable Interest Rate

v EMI Plan

v Balance Transfer

v Round the clock cash withdrawal facility at any Visa branded ATM throughout the world

v Round the clock purchasing power for goods and services at any Visa branded POS outlet

v 24% interest on Cash Advance

v No cash Advance fee at CITY ATMs

v Lowest Annual/Renewal Fee

v International Roaming facility

v Internet Transaction

v Convenient Repayment option

v E-statement

v Limited Lost Card Liability

v Secured with your Photo – Photo Card

v 24 hours customer service help desk


v Bangladeshi Nationals

v Age range for primary card holder is 18 years to 60 years

v Age range for supplementary card holder is 18 year to 60 years

v Age bar can be relaxed for secured cards

v Minimum Gross Monthly Income(GMI) for silver card Tk 15,000

v Minimum Gross Monthly Income(GMI) for gold card Tk 30,000

City Credit Cards:

v Visa Local Classic

v Visa Classic Dual

v Visa Gold Local

v Visa Gold Dual


City Bank is a major player in Bangladesh wholesale banking industry to offer the full scope of innovative, customized solutions and services. The City Bank Ltd offers service at the highest level. Our focus is not on short-term profit, but on building long-term relationships and standing by our clients whenever they need us.

The City Bank Ltd has a unique business focus on enabling project financing, trade, investment and supply chain financing for clients. The City Bank Ltd aims to be a one-stop gateway for corporate and financial institutions looking to extend their business. And the City Bank Ltd are committed to using our country wide network to facilitate our clients’ growing trade and investment flows and supply chain financing needs across our business footprint.

The Corporate & Investment Relationship teams have taken the blue chip customers like Grameen Phone, Epylion Group, Banglalink, Ericsson, Meghna Group, Esquire Group, and Nandan etc. Structured Finance team has recently closed a Tk. 1100 million preference share transaction for Khulna Power Company Ltd. As mandated facilitator and agent.

The City Bank Ltd focuses exclusively on corporate and institutional clients domiciled or conducting business in our footprint, offering clients access to our extensive branch network and award winning suite of state of the art services. It fully understands the importance of time, convenience and efficiency to the success of your business. The City Bank Ltd makes easy the complex financial world for you and helps you maximize every opportunity.

Following are the Corporate Banking Products of the City Bank Limited:

v Working capital finance

v Trade finance

v Short / Mid-term finance

v Project finance

v Islamic finance

v Structured finance

v Cash management

v Investment banking

3.10.3. SME BANKING:

SME Banking of City Bank is assuming a new and modern dimension. It is entering in to a wider horizon. The philosophy of extending banking services to SME’s of the country is to meaningfully push every one of them up to the next level of respective business operations. The upward push would be meaningful as they would be business wise competitive for a sustainable future. It is therefore would be turning in to an abode of SME’s to grow to the next level. Hence, the bank has named it City Business – for taking SME’s to the next level. For the first time in the history of City Bank, SME Banking business processes are going to be driven thru a centralized platform model. This is a fundamental move away from a 25 years legacy system of decentralized geography based branch banking model. The City Bank Ltd knows this transformation process and momentum is already in place. This would be completed by 2008 City Bank provides several customized SME Banking products namely City Muldhan, City Sheba, City Shulov, and City Munafa. SME asset size went up to BDT 4930 in 2007 and the number of borrowers in SME was 2825.


City Bank Ltd. has a dedicated Treasury team who is capable of providing all treasury Solutions. Through our foreign correspondent business partners CBL is providing a wide range of Treasury products. In CBL Treasury, there are four teams who are specialized in their own area to ensure the best possible solution to our customer requirement. CBL has following teams in the Treasury:

v Foreign Exchange (Local & G7)

v Money Market

v Corporate Sales

v ALM & Market Research3.11. List of Branches of CBL

Dhaka Zone
B.B. Avenue Branch

12 B.B. Avenue Dhaka-l000PO. Box-3756, Cable: OTYAVENUE Phone: 9566744,9552278,9552279 Fax: 88-02-9552278

Bhairab Bazar Branch 129 Kalibari Road Bhairab Bazar, Kishorgonj-2350 Phone: 71567 Bow Bazar Branch

P.O. Deotala Golla Nababgonj, Dhaka-1320 Phone: 06224-85296

Dhaka Chamber Branch Chamber Bhaban 65-06 Motijheel C/A, Dhaka-l000 Phone: 9563897 9571 Dhanmondi Branch

Road # 27(Old),32(New) ,House# 312, Suvastu Zenim Plaza (2nd floor), Dhanmondi R/A, Dhaka-1205 Phone: 9124475 8143825 0191321763

DSE Nikunja Branch

Lotus-Kamal Tower One 57 Zoar Shahara CIA Nikunja-2, New Airport Road, Dhaka-1229 Phone: 8964013

Foreign Exchange Branch 27 Dilkusha CIA, Dhaka-1000 Phone: 9564315,9559388 Gulshan Branch

49, Gulshan South (Near Market-l) Gulshan RIA, Dhaka-1212 Phone: 8825310. 8825206 Fax: 88-02-882531

Imamgonj Branch

44-45/2 Imamgonj, Dhaka-1100 PO.Box.SADAR-1112, Cable: OTYIMAM Phone: 7316498,7318201,7313581 Fax: 88-02-7318201

Islami Banking Branch Ismail Mansion 9/H Motijheel C/A, Dhaka Phone: 7171884, 71770 Islampur Road Branch 108 Islampur Road, Dhaka-1100 Cable: aTYISLAM Phone: 7391920, 7392402 Fax: 88-02-7392402 Johnson Road Branch

Aziz Center (1st Roor)31, Johnson Road, Dhaka-1100 Cable: CITYDHN Phone: 7115439,7123432

Kaliganj Branch

P.O. Shubhadda Keranigonj, Dhaka-1310 Phone: 7772857

Kawran Bazar Branch 8, Panthapath (UTe), Kawran Bazar, Dhaka-1215 Phone: 8113547,811936 Madhadi Branch

Bank Road, Madhabdi Bazar Narsingdhi-1604 Phone: 06257-56222 Mob: 01711404113

Manikganj Branch

106/2 Shaheed Ralique Sarak Manikgonj-1800 Phone: 61616

Mirpur Branch

1 Dar-us-Salam Road (1st Floor) Section-l, Mirpur, Dhaka-1218 Phone: 9002891

Mouchak Branch

80/A Siddeswari Circular Road Malibagh, Dhaka-1217 Phone: 9357717,8317536

Mymensingh Branch

20 Chom Bazar, Mymensingh-2200 Phone: 54493

Narsinghdi Branch Hoding:l92 (Bazar), SarwardiPmk, Narsingdi

Cable: CITYBANK Phone: 62505

Netaiganj Branch

217 B. K. Road Netaigonj Narayangonj-1400 Phone: 9713621

New Market Branch

House # 5, Road # 2 Novera Square, Dhanmondi RIA, Dhaka-1205 Phone: 8614070,8615180 Cell : 01711404150

Nowabganj Branch

P.O. Nababgonj Dhaka-1320 Phone: 06225-8807

Nowabpur Branch

219-220 Nawabpur Road Dhaka-1100 Phone: 9558087

Posta Branch

35 Shaista Khan Road Dhaka-1211 Phone: 8612019,862946

Pragati Sarani Branch Ga-30/G, Pragati Sarani Shahjadpur, Gulshan, Dhaka Phone: 8824575 Principal Office

Jiban Bima Tower 10 Dilkusha CIA,Dhaka. PO.Box -3381,Cable-BANKCITY Phone: 9565915,9553137,9553147 PABX 9565925-34

Rekabi Bazar Branch Rekabi Bazar, Mirkadin Munshigonj-1501 Phone: 02525 62526 Sadarghat Branch

78 Loyal Street (Patuatuly) Sadarghat, Dhaka-1100 Phone: 7122714

Shaymoli Branch

23/6 Khilji Road Shaymoli, Mohammadpur, Dhaka-1207 Phone: 8150369, 0171-404153

Tan Bazar Branch

52 S. M. Maleh Road, Tan Bazar, Narayangonj-1400.

Cable-CITYBANK Phone: 9715261 9716454

Tangail Branch

1869/77 Main Road Habib Super Market, Tangail-1900, P.O. Box-5 Phone: 54065, 5378

Tangi Branch

Tangi Bazar, Gazipur-1710 Phone: 9800253

Urdu Road Branch

10 Urdu Road, Lalbag Dhaka-1100 Phone: 7318221

Uttara Branch House-8, Sector-7. Uttara Model Towen, Rabindra Sarani, Dhaka-1230 Phone: 8953695 VIP Road Branch

35/1 Purana Paltan lane VIP Road, Dhaka-l000 Phone: 9348947

Zinzira Branch

Tinpatty Zinzira Branch Keranigonj, Dhaka-1310 Phone: 7772782

Gulshan Avenue Branch

136, Gulshan Avenue, Gulshan – 2, Dhaka Phone: PABX – 8813483, 8814375, 8813126

Chittagong Zone
Agrabad Branch

11, Rnlay House Agrabad Commercial Area Chittagong-4100.

Cable: CITYAGRA Phone: 716210, 502638 PABX: 720631-3,726279-80 Fax: 880-31-720962

Anderkilla Branch

38 Nasir Ahmed Chowdhury Road Andarldlla, Chittagong-4000 Phone: 613476

Bandartila Branch

2461, Bandartila South Halishahar, Chittagong-4218 Phone: 742200

Chawkbazar Branch Marium Tower 452/494 Kapashgola Road Chwakbazar, Chittagong Phone: 2551697, 25516 Chowmuhani Branch

49 Kalitala Road Begumgonj, Noakhali-3821 Phone: 52068

Cox’s Bazar Branch

Ali Nur Plaza (1st Roor)350/A, Main Road, Wast Bazar Ghata, Cox’s Bazar Phone: 64385

Feni Branch

Panchgachia Road Feni-3900, P.O. Box-30 Phone: 73430, 74169

Jubilee Road Branch

181, Golap Shing lane 36/44 Enayet Bazar, Jubilee Road Chittagong-4000

Cable : CITYJUBILEE Phone: 612104, 636153

Kadamtoli Branch

376, Dhaka Trunk Road Kadamtali, Chittagong-4000

Cable: CI1YKADAM Phone: 502568, 712006

Khatunganj Branch

282, Khatungonj Chittagong-4000

Cable: CITYKHATUN Phone: 617647,638054 Fax: 88-031-012681

Lakshmipur Branch

Arat Patti Thana Road Laxmipur-3700 Phone: 55370

O.R. Nizam Road Branch 28/29 Mian Highway CDA Avenue, Chittagong-4000 Phone: 654432
Pahartali Branch

Dhaka Trunk Road Double Mooring, Chittagong-4202 Phone: 751570

Patherhat Branch

P.O. Gujra Nowapara Raozan Chittagong-4346 Phone: 2571175

Satkania Branch

Satkania, Chittagong-4386 Phone: 56337

Brahmanbaria Branch 1329/1 Kawtoli, Mouza: Kawtoli, P.S. Brahmanbaria, District: Brahmanbaria Phone: 01715490460 Prabartak Branch

Al Noor Badrun Centre, 1st floor Probartak Mor OR Nizam Road, Chittagong Phone: 01672585858

Sylhet Zone
Amberkhana Branch Airport Road Amberkhana, Sylhet-3100 Phone: 715516 Bandar Bazar Branch 897 Bandar Bazar Sylhet-3100, P.O. Box-117 Phone: 714552, 714553 Beani Bazar Branch Hospital Road, Nayagram, Beani Bazar, Sylhet-3170 Phone: 56005
Bishwanath Branch Khorshed Ali Shopping Complex (1st floor), Rampasha Road, Natun Bazar, Bishawnath, Sylhet Phone: 0389118251 Dhaka Dakshin Branch Dhaka Dakshin Golapgonj Sylhet-3161 Phone: 87016 Jagannathpur Branch Pourasava Road P.O. Jagannathpur, Sunamgonj-3060 Phone: 88015
Moulvi Bazar Branch Kushumbagh Shoping City Sylhet Road, Moulvi Bazar Phone: 0861-52840 Srimongal Branch Moulvibazar Road Sreemangal, Moulvibazar-3210 Phone: 71528, 88024 Zinda Bazar Branch

Kaniz Plaza Bhabon, Zinda Bazar, Sylhet-3100 Phone: 714196

Khulna Zone
Barisal Branch

19,Sadar Road, Barisal-8200 Phone: 64139, 53739

Benapole Branch

Selim Sumon Super Market, Jessore Road Benapole, Jessore-7431 Phone: 76525

Faridpur Branch

5/1 Shaikh Mujib Road Nee/tuly, Faridpur-7800 Phone: 62668

Jessore Branch

28,29 M. K. Road, Kotwali, Jessore-7400

Cable: CITYBANK Phone: 73749,65920

Khulna Branch

7 Sir Iqbal Road, Khulna-9100, PO Box. 185,

Cable: CITYBANK Phone: 720380, 720381 Fax: 88-041-732995

Kushtia Branch

14 R.A. Khan Chowdhury Sarak, Kaderi Super Market, Kushtia-7000 Phone: 61850, 54422

Satkhira Branch

400/367 Baro Bazar Sarak, Satkhria-9400.Phone:63223

Bogra Zone
Bogra Branch

200 Razabazar Bogra-5800, PO. Box-17

Cable: CITYBANK Phone: 65835,65836 Fax: 88-051-68012

Chapai Nawabgonj Branch Zebunnessa Super Market, 11, Godagari Road, PO. Nawabgonj Sadar, Newabgonj-6300 Phone: 55025 Dinajpur Branch

Nimtala Dinajpur-5200 Phone: 64707

Gobindaganj Branch

PS. Gobindagonj, Gaibandha-5700 Phone: 75074

Pabna Branch

288/1 Aurangzeb Road Phone: 65576 Fax: 88-0731-65576

Rajshahi Branch

125 Natore Road Shaheb Bazar, Ghoramara Rajshahi-6100 Phone: 776311, 774648

Rangpur Branch

Station Road Rangpur-5400 Phone: 63538,63887 Fax: 88-0521-63887

Saidpur Branch

361 Shahid Dr. Zikrul Hoque Sarak, P.O. Saidpur, Nilphamari-5310

Cable: CITYBANK Phone: 2350

Serajganj Branch

Shaheed Sohrawardy Sarak, Sirajgonj-6700

Cable: CITYBANK Phone: 62489

Sherpur Branch

Mohona Shoping Centra, Sherpur, Bus Stand, P.O. Sherpur Bogra Phone:77216, 88012

Comilla Zone
Chandpur Branch

57/54 Comilla Road, P.O. Box-44, Chandpur-3600 Phone: 63682

Chouddgram Branch P.O. Chouddaram, Comilla-3550 Phone: 77314,77304, Ext. 81 Comilla Branch

Monohorpur Kandirpar Comilla-3500 Phone: 65514, 76634

Daulatganj Branch

252, Daulatgonj Laksham, Comilla-3570 Phone: 51390

Hajiganj Branch

Main Road Hajigonj, Chandpur-3610 Phone: 75369

Kochua Branch

Golbahar Himagar Road, Kachua, Chandpur -3630 Phone: 08425-56226

Table 2: List of Branch

4.1. Financial performance of the bank

The City Bank Ltd is operating into private Commercial Banking 2 decades. It is a top bank among the oldest five Commercial Banks in the country, which started their operations in 1983. The financial observation of the Bank will depict its various performance related parameter to review the financial and management strength.

Five years performance at a glace is given into the table below:

Particulars/ Year 2004 2005 2006 2007 2008
Authorized Capital 400.00 1750.00 1750.00 1750.00 1750.00
Paid up Capital 240.00 480.00 720.00 1080.00 1188.00
Statutory Reserve 213.81 378.42 604.61 896.95 735.26
Other Reserve 240.60 240.62 240.62 573.10 573.10
Retained Earning 102.78 78.43 33.17 34.54 38.11
Total Share holder Equity 797.21 1417.47 1958.40 2530.90 2874.37
Deposit 20046.31 22236.96 30647.83 39571.94 40539.63
Loans and Advance 14778.55 17027.84 23326.34 30789.02 30789.02
Import 17292.74 17909.94 21363.21 32096.39 32096.39
Export 12198.69 18218.97 28211.22 28211.22 6213.50
Investment 3379.26 3161.38 3648.27 6405.08 6405.08
Total Asset 23698.56 26375.56 35303.74 47445.75 47445.75
Total Income 2475.04 2707.84 3476.85 5217.43 5217.43
Total Expenses 1799.17 1785.79 2227.99 3722.73 3722.73
Profit before Provision 675.87 922.05 1248.86 1494.70 1494.70
Total Provision 472.41 99.00 117.93 841.68 841.68
Profit before Tax (after provision) 203.46 823.05 1130.93 653.02 653.02
Provision for Tax 190.00 442.79 590.00 413.00 413.00
Net Profit after Tax 13.46 380.26 540.93 240.02 240.02
Return on Equity (%) 1.70% 34.34% 32.05% 10.69% 10.69%
Return on Assets (%) 0.06% 1.52% 1.75% 0.58% 0.58%
Capital Adequacy Ratio (%) 6.56% 9.78% 9.63% 9.21% 9.21%
Credit Deposit Ratio (%) 74% 77% 76% 78% 78%
Earning per Share 5.61 79.22 75.13 22.22 22.22
Book Value per Share 329.37 230.70 272.00 234.36 234.36
Market Value per Share 227.65 877.75 770.75 390.00 390.00
No. of Employees 1692 1803 1829 1989 1989
Executive 164 178 203 200 200
Officer 943 1032 1022 1178 1178
Staff 585 593 604 611 611
Number of Branch 77 77 77 78 78
AD Branch 20 20 20 22 22
No. of Shareholders 3247 3486 5678 8294 8294

Table 3: Financial performances over 5 year’s period

4.2. Key financial indicators

4.2.1. Deposit:

Total deposit of the bank as on December 31, 2008 stood Tk. 40,540 million against Tk. 40,881 million of the previous year registering a marginal negative growth of Tk. 341 million (0.83%). This reduction in the deposit was the result of a strategic plan by reducing high interest bearing deposits, to not only reduce interest expense but also match reduced lending in order to improve NPL (Non Performing Loan) of the Bank. Deposit position of last 5 years is depicted in the following bar diagram

Graph 2: Deposit in million BDT from 2004-2008

Cost of deposit however, increased during the year under report, due to high interest rate allowed against long term fixed deposit in earlier years. Deposit mix of the bank as on December 31, 2008 along with 2007 comparison is depicted in the table below:

Type of Deposit 2007 2008
Amount Share (%) Amount Share (%)
Current & Others 5815.47 14.23% 7625.59 18.81%
Savings 7167.83 17.53%


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