General Banking Activities of NCC Bank

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A bank serves the
main purpose of acting as a payment system, and as a financial
intermediary. The
banking system helps the flow of capital from those who have excess
of it to those who
need it. The depositors at the banks keep their excess money and the banks use
these funds to finance various organizations, individuals and other who need
money. A bank has a
very important social role to play. The careful maintenance of the
deposits kept at a
bank is a matter of trustworthiness for the bankers. This is why the
banking sector is
always under supervision. The investments that a bank makes with the
help of deposits
have to be economically sound, because the default on that advance
would make it
difficult for the bank to return the deposit amount to the depositor. The
monitoring authority,
in our country, Bangladesh Bank, keeps a constant vigil to make
sure that these
depositors get their money back.

All banks try to
promote their deposit and loan products in the market. The vision of every bank
is to be the most efficient bank in terms of customer service, profitability
and technology application. The mission is continuous improvement in business
policies and procedures, cost reduction through integration of technology at
all level. The efforts on delivery service in all areas of banking activities
with the aim to add increased value to shareholders investments and offer
highest possible benefits to the customers.

We try to present an
overview of NCC Bank Limited and its financial products, a comparative analysis
of NCC Bank Limited Consumer Credit Schemes with other commercial banks and
some suggestion for the improvement of NCC Bank Limited throughout the report.

The required data
about the interview procedure are collected from face to face conversation with
the manager and employee of NCC Bank Limited.

The report will be more interesting if the
time duration increased. But we have tried my
best to full fill the report. Another
important factor is that data are not structurally
distributed in the
organization for that reason we have to depend on the secondary data like
the Annual report,
different product brochure. Due to secrecy point of view it was not
possible to collect all the core information/data
from the office. Though it is a competitive market, the company was quite
liberal in disclosing the confidential information
to me for my report but it was expected to me to keep the confidential things at my discretion and as at the same time, render
as much information in the report as

Objectives of the report

main objectives of the report are: –

To study existing banker-customer relationship particularly
the efficacy of customer services of the bank.

Shown the profitable sector in which the bank achieved
high return after investing.

Identified the weak sector in which the bank has some
bad experience in past.

Methodology of
the Study:

Methodology of the study:

 The report was
fully exploratory in nature. Data have been collected from both primary &
secondary sources

Primary Sources

Ø  Direct observation.

Ø  Information discussion with professionals.

Ø  Secondary

Ø  Annual report (2009) of NCC Bank Ltd.

Ø  Banks record.

Ø  Websites and News papers are was major sources.

Ø  Some of my course element as related to this report.

Limitation of the Project:

present study was not out of limitations. But as an intern it was a great
opportunity for me to know the banking activities of Bangladesh specially NCC
Bank. Some constraints are appended bellow:

ü  The main constraint of the study is inadequate access
to information, which has hampered the scope of analysis required for the

ü  Every organization has their own
secrecy that is not revealed to others. While collecting data i.e. interviewing
the employees, they did not disclose much information for the sake of the
confidentiality of the organization.

ü  Since the bank personals were very busy, they could provide me very little time.

ü  Another problem is that creates a lot of confusions
regarding verification of data. In some cases more than one person were
interviewed to clarify each concept as many of the bankers failed to provide
clear-cut idea about the job they perform.

ü  We carried out such a study for the first time, so
inexperience is one of the main constraints of the study.



Chapter: Two


An overview of Bangladesh’s Banking

banking in Bangladesh has passed three decades through different policy
environment and comprises central bank at the apex, nationalization commercial
banks, private commercial banks, foreign commercial banks and specialized
financial institutions.

liberation of Bangladesh in 1971, the total banking system was private owned,
urban based and profit oriented. But after liberation, the government of
Bangladesh nationalized all the banks operating in Bangladesh in 1972, except a
few foreign bank branches.

the major financial institutions under the banking systems include:

Bangladesh Bank

Commercial Banks

Islamic Banks
(For interest free Islamic banking in adherence to the Islamic principles &


the commercial banks and finance companies provide a myriad of banking products
/facilities and services to the needs of their customers. These include 24
hours banking, (Tele banking via modems and phones) and general banking and
service products. For customers’ convenience, such products are available
throughout the bank branches in our country.

the Bangladesh banking industry is characterized by the tight banking rules and
regulations set by Bangladesh Bank. All banks and financial institutions are
highly governed and controlled under the banking companies act 1993, which lays
out many restrictions, besides other guidelines. Among the many regulations
imposed, Bangladesh Bank does not allow any FI to into bankruptcy or insolvency.

addition as banking products which can be offered in our country, are fairly
homogeneous in nature due to the tight regulation imposed by Bangladesh Bank.
Competing through differentiating the range of products offered is often
difficult and not effective. Moreover any innovative banking service launched
is quickly duplicated by 7 other banks such as ATMs, Tele banking, online (real
time) computerization bank branches etc. Hence the key to establish a
competitive edge in banking industry of Bangladesh is to provide better
customer service quality.

Generation Banks (Established 1982-1988)

Generation Bank (Established 1992-1996)

Eastern Bank Limited, National Credit and Commerce
Bank Limited, Prime Bank Limited, Southeast Bank Ltd, Dhaka Bank Ltd., Al
Arafah Islami Bank ltd., Social Investment Bank Ltd., Standard Chartered Bank
and Dutch-Bangla Bank Ltd.

Generation Bank (Establish 1996-2003)

HSBC Bank, Mercantile Bank Ltd., Standard Bank Ltd,
One Bank Ltd, EXIM Bank ltd, Premier Bank Ltd, Mutual Trust Bank Ltd, First
Security Bank Ltd, Bank Asia Ltd and the Trust Bank Ltd.


An overview of NCC Bank Limited


Bank Limited is a new generation bank. It is a scheduled bank under private
sector established under ambit of Bank Company Act, 1991 and incorporated as
Public Limited company act, 1994 on 17th May 1993.Prior to
conversion into a scheduled commercial bank; National Credit Limited (NCL) was
incorporated as public limited investment company in Bangladesh on 18th
November 1985. It made its journey with a modest beginning on 25th
November 1985 at its registered office and first branch at 7-8 Motijheel
Commercial Area, Dhaka-1000. The initial Authorized Capital of the company was
30 (Thirty) crore consisting of 30 (Thirty) lac. Ordinary share of Tk. 100/-
each. A new opportunity in this field of financial activities was opened for
the business. NCL made a careful journey and maintained its successive growth
for few years with its qualified professional management under most
unpredictable, unregulated, uncertainties and limitations.

The emergence of NCC Bank Limited at the Juncture of
liberalization of global economic activities, after the URUGUAY round has been
an important event in the financial sector of Bangladesh. The experience of the
prosperous force and the strategic operational policy option of the bank. The
company philosophy, “A Bank with vision” has been precisely the essence of the
legend of Bank’s success.

Glance of
the Bank

Credit and Commerce Bank Limited is one of the second generation domestic
private banks in Bangladesh after the war of the independence. It is a
scheduled Bank under private sector established under the ambit of Bank Company
Act, 1991 and incorporated as Public Limited Company Act, 1994 on 17th
May 1993. Prior to conversion into a scheduled commercial bank. National Credit
Limited (NCL) was incorporated as public limited Investment Company in
Bangladesh on 18th November 1985. It made its journey with a modest
beginning on 25th November 1985 at its registered office and first
branch at 7-8 Motijheel Commercial Area, Dhaka-1000. The initial Authorized
Capital of the company was Taka 30 (Thirty) Crore consisting of 30 (Thirty) Lac ordinary Shares of Tk.
100.00 each. A new opportunity in the field of financial activities was opened
for the business. NCL made a careful journey and maintained its successive
growth for few years with its qualified professional management under most
unpredictable, uncertainties and limitations.

started its operations as a commercial bank in 1993 recovering from some
primary difficulties. National Credit and Commerce Band Limited has now emerged
as a major player in the financial sector. Listed in both the Dhaka and
Chittagong bourses since 1999 with an IPO that the paid-up capital of the bank
to Tk.39 crore.

are the pillars of the financial system. Specially, in Bangladesh the health of
the banking system is very vital because the capital market is little developed
here. As the banks are still the major sources of credit and exercise great
influence on the financial system, it is extremely important that the country’s
banking systems should be in good health in the interest of investment
activities meeting the needs of all kinds of finance and related matters.

Bank- At Present

clothes shops, candy shops, bake shops, food shops, NCCBL is not a “debt shop”
the term being used by many to call the present say banks. It is now been
called a modern bank that undertakes all its operation at international

standard its operation as a commercial bank in 1993, recording from some
primary difficulties, NCC bank has now emerged as a major player in the
financial sector. Listed in both Dhaka and Chittagong bourses since late 1999
with an IPO that raised the paid-up capital of the bank to Tk. 39 crore.

are the pillars of the financial system. Specially, in Bangladesh, the health
of the banking system is very vital because the capital market is little
developed here. As the banks are still the major sources of credit and exercise
great influence on the financial system, it is extremely important that the
country’s banking systems should be in good health in the interest of
investment activities, meeting the needs of all kinds of finance and related

the years, NCC bank has built itself as one of the pillars of Bangladesh’s
financial sector and is playing a pivotal role in the extending the role of the
private sector of the economy. The bank has a strong branch network nation wide
with 67 branches.

Mission of NCC bank

shall be the forefront of national economic development by:

q  Anticipating business solutions required by all our
customers everywhere and innovative supplying them beyond expectation.

q  Setting industry benchmarks of world class standard
delivering customer value through our comprehensive product range, customer
service and all our activities building an exciting team-based working
environment that will attract, develop and retain employees of exceptional
ability who help celebrate the success of our business, of our customer and of
national development.

q  Maintaining the highest ethical standards and a
community responsibility worthy of a leading corporate citizen.

q  Continuously improving productivity and profitability,
and thereby enhancing shareholder value.

To be in the front of
national development by providing all the customers inspirational strength,
dependable support and the most comprehensive range of business solution
through our team of professional that work passionately to be outstanding in
everything we do.

of the Bank

share a significant portion of the banking sector’s by utilizing available
manpower and also state of the art technology for maximizing the shareholders

Long Term Goal

To maximize the wealth of the shareholders.

Short Term Goal

To earn satisfactory rate of return on investment by
providing wide range of banking service. 

Board of Directors

At present there are 26
members in the Board of Director. Out of 26 members 23 of them are the sponsor
of the shareholder and 3 of them are publicly nominated as the equity
participants from capital market have included them.

the members are obliged to maintain the annul general meeting and declare the
dividend payout schedule on due time. Moreover, the committee selected by
shareholders represents individual body that then looks after the periodic
issue with the management and tries to solve the problem.

Organization Structure of NCCBL

Hierarchy of NCCBL

Text Box: Managing Director

Text Box: Senior Executive Vice President

Text Box: Executive Vice President

Text Box: Senior Vice president

Text Box: Vice President

Text Box: Sr. Assistant Vice President

Text Box: Assistant Vice President

Text Box: Senior Principal Officer

Text Box: Principal Officer

Text Box: Senior Officer

Text Box: Officer

Text Box: Probationary Officer

Text Box: Junior Officer

Text Box: Assistant Officer

Classification of Posts

Management Executive

Ø  Deputy Managing Director.

Ø  Senior Executive Vice President.

Ø  Executive Vice President.

Ø  Senior Vice President.

Ø  Vice President.

Ø  Senior Assistant Vice President.

Ø  Assistant Vice President.

Banking Staff

Ø  Senior Principal Officer.

Ø  Principal Officer.

Ø  Executive Officer.

Ø  Management Trainee.

Ø  Probationary Officer.

Ø  Officer

Ø  Junior Officer.

Ø  Assistant Officer.

Ø  Trainee Assistant Officer.

Non Banking Staff

Computer Staff

Ø  Officer.

Ø  Junior Officer.

Ø  Assistant Officer.

Ø  Computer – Trainee.

Cash Staff

Ø  Head Cashier.

Ø  Officer.

Ø  Junior Officer.

Ø  Cashier- Trainee.

Sub- Ordinate Staff:

Ø  Messenger.

Ø  Bank Guard.

Branches of the

01. Motijheel Branch.

27. Dilkusha Branch.

02. Agrabad Branch.

28. Islampur Branch.

03. Khatungonj Branch.

29. Halishahor Branch.

04. Klulna Branch.

30. Foreign Exchange Branch.

05. Babubazar Branch.

31. Modunaghat Branch.

06. Jublee Road Branch.

32. Uttara Branch.

07. O.R. Nizam Road Branch.

33. Borolekha Branch.

08. Chowhatta Branch.

34. Syedpur Branch.

09. Dhanmondi Branch.

35. Patgram Branch.

10. Elephant Road Branch.

36. Baraiyarhat Branch.

11. Moghbazar Branch.

37. Majhirghat Branch.

12. Gulshan Branch.

38. Bogra Branch.

13. Malibag Branch.

39. Nawabpur Road Branch.

14. Cox’s Bazar Branch.

40. Anderkilla Branch.

15. Laldighir par branch.

41. Madhabdi Branch.

42. Rajshahi Branch.

43. Hajiganj Branch

18. Feni Branch

44. Madaripur Branch

19. Kadamtali Branch

45. Chakaria Branch

20. Laxmipur Branch.

46. Chaumuhani Branch

21. Midford Branch.

47. Banani Branch

22. Bangshal Branch.

48. Jagannathpur Branch

23. Moulvibazar Branch.

49. CEPZ Branch

24. Jessor Branch.

50. Comilla Branch

25. Rangpur Branch.

51. Shyamoli Branch

26. Kawranbazar Branch.

52. Savar Branch


is an intermediary institute. Like other commercial bank NCCBL also has some
special features. They are as follows:

  1. Legal Entity: It is
    compulsory matter for a bank to achieve legal entity. The stronger legal
    entity leads to effective banking program. NCCBL has a strong legal
  2. Organizational
    Structure: NCCBL has a well-set organizational structure. Organizational
    structure is a precondition of effective banking activities.
  3. Financial Solvency:
    Though NCCBL is a new bank, its ratio of liquidity is well and strong. So,
    the clients get greater confidence in the bank.
  4. Location of The Bank:
    Location is very useful for bank. The Head Office and the branches of
    NCCBL are located in the central point of the capital and the other
    district towns.
  5. Security: the NCCBL is
    totally a secured bank. The clients of the bank get a heavy security on
    their deposit.
  6. Management of the
    Bank: The executives and the officers of NCCBL are very experienced.
    Maximum executives are ex-government bank officers.
  7. Foreign Exchange:
    NCCBL operates foreign exchange business promptly. There 13 branch deals
    with foreign exchange.

of the business

bank is a progressive commercial bank in privet sector in Bangladesh. It
creates a new opportunities for its clients. It gives customized service and
harmonious banker-client relationship. It contributes towards formation of
national capital, growth of saving and investment in trade, commerce and
industrial sectors. It provides different types of commercial banking and
services to the customer of all stratum in the society with in the stipulation
laid down in the Bank Company Act 1991. Rules and regulations framed by the
Bangladesh bank from time to time.


Commerce and Credit Bank Limited emerged as bank in the country on 17th
May 1993 out of a great turbulent situation encounter by set while National
Credit Limited. However the institution survived the ordeals and come out as a
full-fledged commercial bank. The company raised its Authorized Capital to Tk.
750 million as per guidelines set out by the Bangladesh Bank. The paid up
capital was fixed at Tk. 480.48 million as against Tk. 429.00 million.

Finance and Correspondent Banks

Successful companies today
are fully aware that they need to be able to rely on the services of a bank
that can handle international trade with a good hand. Ever since its conversion
into a full –fledged bank in 1993, NCC bank has been an accomplished “Trade
Finance” bank. With a highly professional team experienced and competent
professionals we are able to provide a wide range of services to companies
engaged in international trade.

Bank has also positioned itself as an established correspondent bank. Through a
worldwide network of 260 correspondent banks NCC Bank is present in all key
areas of the globe. Our ambit of correspondent includes top ranking
international banks with a global reach.

& name of the Branches of NCCBL

has 67 (Sixty seven) branches all over in Bangladesh. The name of the branch,
their addresses are given in the appendix-1.

of the Bank

bank may sustain its strong image in the mind of the customers and shareholders
as a leading financial institution despite serious competition from both local
and foreign banks operating in the country. Sill they are increasing their
profit. Its opening profit was Tk. 624.94 million in 2007, which were Tk.
597.57 million in previous year. But whole performance of the bank is not
looking well.


authorize capital of the bank remain unchanged at Tk. 750 million in the year


bank raises its paid-up capital from Tk. 480.48 million to Tk. 552.55 million
for 2008 to 2009. With the increase of paid-up capital to Tk. 552.55 million,
the capital based of the bank has become strong.

Reserve Fund and Other Reserves

The reserve fund of the
bank increased of Tk. 336.12 million in the year 2008 as against Tk. 336.12
million of previous year, increase being 24.85%.

Corporate Mission

  • To provide high quality financial services in
    export and import trade.
  • To provide excellent quality Customer service.
  • To maintain Corporate and business ethics.
  • To become a trusted repository of customers’
    money and their financial advisor.
  • To make our stock superior and rewarding to the
    customers/share holders. 
  • To have a Sound Capital Base.

Corporate Culture

This bank is one of the most
disciplined Banks with a distinctive corporate culture. Here we believe in
shared meaning, shared understanding and shared sense making. They mould their
manners and etiquette, character individually to suit the purpose of the Bank
and the needs of the customers who are of paramount importance to us. The
people in the Bank see themselves as a tight knit team/family that believes in
working together for growth. The corporate culture we belong has not been
imposed; it has rather been achieved through our corporate conduct.

SWOT Analysis

SWOT analysis is the detailed study of
an organization’s exposure and potential in perspective of its strength, weakness,
opportunity and threat. This facilitates the organization to make their
existing line of performance and also foresee the future to improve their
performance in comparison to their competitors. As though this tool, an
organization can also study its current position, it can also be considered as
an important tool for making changes in the strategic management of the


 — NCC BANK Limited has already established
a favorable reputation in the banking industry of the country. It is one of the
leading private sector commercial banks in Bangladesh. The bank has already
shown a tremendous growth in the profits and deposits sector.

 — NCC BANK Limited has already achieved a high growth
rate accompanied by an impressive profit growth rate in 2001. The number of
deposits and the loans and advances are also increasing rapidly.

 —   NCC BANK has an interactive corporate culture. The
working environment is very friendly, interactive and informal. And, there are
no hidden barriers or boundaries while communicate between the superior and the
employees. This corporate culture provides as a great motivation factor among
the employees.


— Not proper utilization of the banking

 __ The
poor service quality has become a major problem for the bank. The quality of
the service at NCC BANK is higher than the Dhaka Bank or Dutch Bangla Bank etc.
But the bank has to compete with the Multinational Bank located here.


 _ In order to reduce the business risk,
NCC BANK has to expand their business portfolio. The management can consider
options of starting merchant banking or diversify into leasing and insurance

— The
activity in the secondary financial market has direct impact on the primary
financial market. Banks operate in the primary financial market. Investment in
the secondary market governs the national economic activity. Activity in the
national economy controls the business of the bank.

— Opportunity in retail banking lies in the
fact that the country’s increased
population is gradually learning to adopt consumer finance. The bulk of our
population is middle class. Different types of retail lending products have
great appeal to this class. So a wide variety of retail lending products has a
very large and easily pregnable market.

—   A large number of private
banks coming into the market in the recent time. In this competitive
environment NCC BANK must expand its product line to enhance its sustainable
competitive advantage. In that product line, they can introduce the ATM to
compete with the local and the foreign bank.


All sustaining multinational banks and upcoming foreign and private banks
pose significant threats to NCC BANK Limited. If that happens the intensity of
competition will rise further and banks will have to develop strategies to
compete against these local and foreign

—   The default risks of all
term loans have to be minimized in order to sustain in the financial market.
Because of default risk the organization may become bankrupt. NCC BANK has to
remain vigilant about this problem so that proactive strategies are taken to
minimize this problem if not eliminate.

The low compensation package of the employees from mid level to lower
level position is not able to keep the employee motivation. As a result, good
quality employees leave the organization and it effects the organization as a

Management of NCC BANK

any financial and non-financial organization, Management is the most valuable
and important resources of any kind of organization. And, a well-organize
management provides the organization to reach its ultimate goal. Management
means planning, organizing, staffing, directing and controlling of all
financial and non-financial resources of an organization. Different aspects of
management practice in NCC BANK planning, organizing, staffing, directing &
controlling, human resources practices and
recruitment finally.

Chapter: Three





banking department is the heart of all banking activities. This is the busiest
and important department of a branch, because funds are mobilized, cash
transactions are made; clearing, remittance and accounting activities are done

bank is confined to provide the services everyday, general banking is also
known as ‘retail banking’. In NCC BANK LTD Main Branch, the following
departments are under general banking section:

A) Account
opening section

B) Remittance

C) Clearing

D) Accounts


opening is the gateway for clients to enter into business with bank. It is the
foundation of banker customer relationship. This is one of the most important
sections of a branch, because by opening accounts bank mobilizes funds for
investment. Various rules and regulations are maintained and various documents
are taken while opening an account. A customer can open different types of
accounts through this department. Such as:

1. Current

2. Savings account.

3. Short notice deposit (SND)

?Types of
Accounts with Terms and Conditions

Current Deposit

Current account is purely a demand deposit account.
There is no restriction on withdrawing money from the account. It is basically
justified when funds are to be collected and money is to be paid at frequent

Some Important Points are as follows :

v  v  There is no withdrawal limit.

v  v  Minimum Tk.1000 balance must always maintain all the

Savings Bank

This deposit is primarily for small-scale savers.
Hence, there is a restriction on withdrawals in a month. Heavy withdrawals are
permitted only against prior notice. Some Important Points are as follows-

v  v  Minimum Tk.1000 balance must always maintain all the

v  Withdrawal amount should not be more than 1/4th
of the total balance at a time and limit twice in a month.

v  If withdrawal amount exceed 1/4th of the
total balance at a time no interest is given upon the deposited money for that

SND (Short Notice Deposit) Account

Normally various big companies,
organizations, Government Departments keep money in STD account. Frequent
withdrawal is discouraged and requires prior notice.  The deposit should be kept for at least seven
days to get interest. The interest offered for STD is less than that of savings
deposit. Interest is calculated based on daily minimum product and paid two
times in a year. Interest rate is 6.00%.


Account Opening procedure


account should be properly introduced by Any one of the following:

§  An existing Current Account holder of the Bank.

§  Officials of the Bank not below the rank of an
Assistant officer.

§  A respectable person of the locality well known to
the Manager/Sub-Manager of the Branch concerned.


filled up application in bank’s prescribed form mentioning what type of
account is desired to be opened


§  The form is filled up by the applicant himself /

§  Two copies of passport size photographs from
individual are taken, in case of firms photographs of all partners are taken

§  Applicants must submit required documents

§  Application must sign specimen signature sheet and
give mandate

§  Introducer’s signature and accounts number –
verified by legal officer


Officer accepts the application


balance is deposited – only cash is accepted


is opened and a Cheques book and pay-in-slip book is given

required for opening account

  • Introduction of
    the account.
  • Two photographs of the
    signatories duly attested by the introducer.
  • Identity (copy of
  • Joint Declaration Form
    (For joint a/c only).
  • Employee’s Certificate
    (in case of service holder).
  • Introduction of the
  • Two photographs of the
    signatories duly attested by the introducer.
  • Partnership letter
    duly signed by all partners (Sign should be similar as stated in
    Partnership Deed).
  • Partnership Deed duly
    certified by Notary public.
  • Registration (If any).
  • Updated Trade license.
  • ?
    Proprietorship account

    Introduction of the account.

    1. Two photographs of the signatories duly
      attested by the introducer.
    2. Valid copy of Trade
    3. Rubber stamp.
    4. TIN number
    5. Identity (Copy of
    6. Permission letter from
      DC/ Magistrate (in case of newspaper)

    ? Limited company

    1. Introduction of the
    2. Two photographs of the
      signatories duly attested by the Introducer.
    3. Valid copy of Trade
    4. Board
      resolution of opening A/C duly certified by the Chairman/Managing
    5. Certificate of
    6. Certificate of
      Commencement (In case of Public limited company).
    7. Certified (joint
      stock) true copy of the Memorandum and Article of Association of the
      Company duly attested by Chairman or Managing Director.
    8. List of directors
      along with designation & specimen signature.
    9. Latest certified copy
      of Form – xii (to be certified by register of joint stock companies) (In
      case of Directorship change).
    10. Rubber Stamp (Seal
      with designation of each person)
    11. Certificate of
      registration (In case of Insurance Company – Obtained from department of
      Insurance from the Peoples Republic of BD).

    ? Club / societies account

    1. Introduction of the
    2. Two photographs of the
      Signatories duly attested by the introducer.
    3. Board Resolution for
      Opening A/C duly certified by President/ Secretary.
    4. List of Existing
      Managing Committee.
    5. Registration (if any).
    6. Rubber Stamp.
    7. Permission letter from
      Bureau of N.G.O.(In case of N.G.O. A/C).

    of an account

    closing of an account may happen,

    q  If the customer is desirous to close the account,

    q  If the NCC BANK finds that the account is inoperative
    for a long duration.

    q  If the court of NCC BANK issues garnishee order.

    customer may close his/her account any time by submitting an application to the
    branch. The customer should be asked to draw the final check for the amount
    standing to the credit of his/her account less the amount of closing an other
    incidental charge and surrender the unused check leaves. The account should be
    debited for the account closing charge etc. and the authorized officer of the
    bank should destroy unused check. In case of joint account the application for
    closing the account should be signed by the joint account holder. The fee for
    closing of an account is Tk.50.


    these purpose the three officer of this bank to help me. They are Mr. Humaun
    Kabir, Ms. Syeda Taslima Begum and Special thanks Ms. Syeda Shammi Akter. 

    cash money is troublesome and risky. That’s why money can be transferred from
    one place to another through banking channel. This is called remittance.
    Remittances of funds are one of the most important aspects of the Commercial
    Banks in rendering services to its customers.

    of remittance:

    Ø  Between banks and non banks customer

    Ø  Between banks in the same country

    Ø  Between banks in the different centers.

    Ø  Between banks and central bank in the same country

    Ø  Between central bank of different customers.

    The main instruments used by
    the NCC BANK of remittance of funds are

    Ø  Payment order (PO)

    Ø  Demand Draft (DD)

    Ø  Telegraphic Transfer (TT)

    So the basic three types of
    local remittances are discussed below:

    Table- 02


    Pay Order

    Demand Draft


    Pay Order gives the payee
    the right to claim payment from the issuing bank

    Demand Draft is an order
    of issuing bank on another branch of the same bank to pay specified sum of
    money to payee on demand.

    Payment from

    Payment from issuing
    branch only

    Payment from ordered

    Generally used to Remit

    Within the clearinghouse area of issuing branch.

    Outside the clearinghouse
    area of issuing branch. Payee can also be the purchaser.

    Payment Process of the
    paying bank

    Payment is made through clearing

    1. Confirm that the DD is
    not forged one.

    2.Confirm with sent

    3.Check the ‘Test Code’

    4.Make payment


    Only commission

    Commission + telex charge

    • Test – key

    key arrangement is a secret code maintained by the banks for the authentication
    for their telex messages. It is a 
    systematic  procedure by  which a test number is and  the person to 
    whom this number  is  given 
    can easily authenticate the same test number  by 
    maintaining  that same procedure.
    NCC BANK has test key arrangement with so many banks for the authentication of
    LC message and for making payment.

    • Commission for PO

    BANK charges different amount of commission on the basis of Payment order
    amount. The bank charges for pay order are given in the following chart:


    Total amount of PO



    to TK. 10,000.00


    10,001.00 – TK .1,00,000.00


    1,00,001.00 – TK. 5,00,000.00


    5,00,001.00 and above


    Term Deposit Receipt

    Local Remittance section of NCC BANK Motijheel Branch also issues TDR. They are
    also known as time deposit or time liabilities. These are deposits, which are
    made with the bank for a fixed period, specified in advance. The bank need not
    maintain cash reserves against these deposits and therefore, the bank offers
    higher of interest on such deposits.

    • Opening of TDR
      Account:  The depositor has to fill
      an account form where in the mentions the amount of deposit, the period
      for which deposit is to be made and name/names is which the TDR term
      deposit is to be issued. In case of a Joint name NCC BANK also takes the
      instructions regarding payment of money on maturity of the deposit. The
      banker also takes specimen signatures of the depositors. A TDR term
      deposit account is then issued to the depositor acknowledging receipt of
      the sum of money mentioned there. It also contains the rate of interest
      and the date on which the deposit will fall due for payment.
    • Term Deposits: These
      rates are not negotiable. In this table we can find out the percentage
      that is given by the bank for specific period of time to the customer.

    – 04


    SL no.

    Terms (month)

    Range of amount

    Rate of interest













    • Payment of interest:
      It is usually paid on maturity of the fixed deposit. NCC BANK calculates
      interest at each maturity date and provision is made on that
      “miscellaneous creditor expenditure payable accounts” is debited for the
      accrued interest.
    • Encashment of FDR: In
      case of premature FDR< NCC BANK is not bound to accept surrender of the
      deposit before its maturity date. In order to deter such a tendency the
      interest on such a fixed deposit is made cut a certain percentage less the
      agreed rate. Normally savings bank deposit is allowed.

    • Renewal of FDR: In NCC
      BANK, the instrument is automatically renewed within seven days after the
      date of its maturity if the customer does not come to encash the FDR. The
      period for renewal is determined as the previous one.


    amount of Cheques, Pay Order (P.O), and Demand Draft (D.D) Collection from
    other banks on behalf of its customer is a basic function of a Clearing

    • Normally, Bangladesh
      Bank performs the Clearing House in Dhaka, Chittagong, Rajshahi, Khulna
      & Bogra. Where there is no branch of Bangladesh Bank, Sonali bank
      arranges this function.
    • Member of Clearing
      House:  NCC BANK limited is a
      scheduled Bank. According to the Article 37(2) of Bangladesh Bank Order,
      1972, the banks which are the member of the clearinghouse are called as
      Scheduled Banks. The scheduled banks clear the cheque drawn upon one
      another through the clearinghouse.

    Types of Clearing

    Outward Clearing: When the Branches of a Bank receive
    cheques from its customers drawn on the other Banks within the local clearing
    zone for collection through Clearing House, it is Outward Clearing.

      Inward Clearing: When the Banks receive cheque drawn
    on them from other Banks in the Clearing House, it is Inward Clearing.

    • Types of clearing
      house:  There are two type of
      clearing house: Those are

    Normal clearing house:

    1st house: 1st house normally
    stands at 10 a.m. to 11a.m

    2nd house: 2nd house normally
    stands after 3 p.m. and it is known as return house.

    Same day clearing house:

    1st house: 1st house normally
    stands at 11:00 am to 12:00 pm

    2nd house: 2nd house normally
    stands after 2 p.m. and it is known as return house.

    • Who will deposit
      cheque for Clearing:  Only the
      regular customers i.e. who have Savings, Current, STD & Loan Account
      in the bank can deposit cheque for collection of fund through clearing
    • Precaution at the time
      of cheque receiving for Clearing, Collection of LBC, OBC & Transfer:

    1) Name of the account holder same in the
    cheque & deposit slip.

    2) Amount
    in The cheque & deposit slip must be same in words & in figure

    3) Date in the cheque may be on or before (but not more than six months
    back) clearing house date.

    4) Bank
    & Branch name of the cheque, its number & date in the Deposit slip.

    5) Cheque must be signed.

    6) Signature for confirmation of date,
    amount in words / in figure Cutting

    7) Cheque should be crossed (not for bearer

    9) Depositor’s signature in the deposit

    house:  Return House means 2nd
    house where the representatives of the Bank meet after 3 p.m. to receive and
    deliver dishonored chouse which placed in the 1st Clearing House.

    may be dishonored for any one of the following reasons:

    Insufficient fund.

    Amount in figure and word differs.

    Cheque out of date/ post- dated.

    Payment stopped by the drawer.

    …Payee’s endorsement irregular / illegible / required.

    Drawer’s signature differs / required.

    Crossed cheque to be presented through a bank.

    Other specific reasons not mentioned above.

    dishonor Cheques entry in the Return Register & the party is informed about
    its Party‘s signature required in the return register to deliver the dishonor
    cheque. After duration, the return cheque is sent to the party’s mailing
    address with Return Memo.

    If the cheque is dishonored due to insufficiency of
    funds then NCC BANK charges TK.25 as penalty.

    of the concerned officer for the Clearing Cheque

    Crossing of the cheque.

    (Computer) posting of the cheque.

    Separation of cheque from deposit slip.

    Sorting of cheque 1st bank wise and then on branch

    Preparation of 1st Clearing House computer
    validation sheet.

    Examine computer validation sheet with the deposit
    slip to justify the computer posting


     Types of Bills for Collection

    Bills for Collection (OBC).

    Bills for Collection (IBC).

    is OBC?

    means Outward Bills for Collection .OBC exists with different branches of
    different banks outside the local clearinghouse. Normally two types of OBC:

    OBC with different branches of other banks

    OBC with different branches of the same bank

    of OBC:

    Entry in the OBC register.

    Put OBC number in the cheque.

    Despatch the OBC cheque with forwarding.

    Reserve the photocopy of the cheque, carbon copy of
    the forwarding and deposit slip of the cheque in the OBC file.


    for bills collection

    to 1 lac
    ———————————————- 0.15%

    1 lac———————————————- 0.10%

     5 lac
    ———————————————- 0.05%

    Inward bills for collection (IBC)

    When the banks collect bills as an agent of the
    collecting branch, the system is known as IBC. In this case the bank will work
    as an agent of the collection bank. The branch receives a forwarding letter and
    the bill.

    of IBC:

    1. IBC against OBC: To
      receive the OBC cheque first we have to give entry in the IBC Register
      .The IBC number should put on the forwarding of the OBC with date.
    2. Deposit of OBC amount:
      OBC cheque amount is put into the “sundry deposit-sundry Creditors
      account”, prepare debit & credit voucher of it. If the OBC cheque is
      honored, send credit advice (IBCA) with signature & advice number of
      the concern branch for the OBC amount.
    3. If the OBC cheque is
      dishonored, the concerned branch is informed about it.

    place in the clearing house or send the OBC cheque with Return Memo to the
    issuing branch according to their information.


    Department is called as the nerve Centre of the bank. In banking business,
    transactions are done every day and these transactions are to be recorded
    properly and systematically as the banks deal with the depositors’ money. .
    Improper recording of transactions will lead to the mismatch in the debit side
    and in the credit side. To avoid these mishaps, the bank provides a separate
    department; whose function is to check the mistakes in passing vouchers or
    wrong entries or fraud or forgery. This department is called as Accounts
    Department. If any discrepancy arises regarding any transaction this department
    report to the concerned department.

    these, the branch has to prepare some internal statements as well as some
    statutory statements, which are to be submitted to the Central Bank and the
    Head Office. This department prepares all these statements.

    Workings of this

    • Packing of the correct
      vouchers according to the debit voucher and the credit voucher
    • Recording the
      transactions in general and subsidiary ledger
    • Preparing the daily
      position of the branch comprising of deposit and cash
    • Preparing the daily
      Statement of Affairs showing all the assets and liability of the branch as
      per General Ledger and Subsidiary Ledger separately
    • Making payment of all
      the expenses of the branch
    • Recording inters
      branch fund transfer and providing accounting treatment in this regard.
    • Preparing the monthly
      salary statements for the employees
    • Preparing the weekly
      position for the branch which is sent to the Head Office to maintain Cash
      Reserve Requirement (C.R.R)
    • Preparing the monthly
      position for the branch which is sent to the Head Office to maintain
      Statutory Liquidity Requirement (S.L.R)
    • Make charges for
      different types of duties
    • Preparing the budget
      for the branch by fixing the target regarding profit and deposit so as to
      take necessary steps to generate and mobilize deposit.
    • Checking of
      Transaction List
    • Recording of the
      vouchers in the Voucher Register

    Chapter: Four


    When we were working
    at NCC Bank Motijheel, Main Branch, we have attained to a never kind of
    experience. By analyzing the various data the following finding have been

    Banking activities are related with progression of operation. NCC’S operations
    are increasing gradually. Each year deposits growth indicates NCC`S better
    movement in the banking field which is satisfying clients. As a result, clients
    are increasing and ultimately equity is increasing. In 2009 Bank’s reserve
    capital was Tk.871.77 (Million) compared with Tk.598.39 (Million) in 2007.
    Gradually bank’s operations are increasing. Investment is increasing rapidly
    and a good response is getting from the clients in different investment scheme.
    NCC`S increasing movement is generating increasing profits. NCC is gaining huge
    profits by satisfying clients. Client’s satisfaction depends on the efficacy of
    customer service. All operational improvement with profit leads us to say that
    –efficacy of customer service of NCC BANK is in the positive situation.


    As per earnest observation
    some suggestions for the improvements of the situation are given below:

    Bank should offer
    more facilities to the customers such as credit card visa card ATM machine etc.

    As soon as
    possible the bank should state more branches in Dhaka city as well as other
    cities of the country.

    Now a day’s world
    is going very fast. Now most of the banks open online customer service system.
    So in order to compete in the world marketing they should adopt online banking
    system in every branch.    

    In General Banking department it is
    necessary to implement modern banking process instead of traditional system. It
    should be more computerized.



    From the practical
    implementation of customer dealing procedure during the whole period of my practical
    orientation in NCC BANK Limited we have reached a firm and concrete conclusion
    in a very confident way. We believe that my realization will be in harmony with
    most of the banking thinkers. It is quite evident that to build up an effective
    and efficient banking system to the highest desire level computerized
    transaction is a must.

    Success in the banking
    business largely depends on effective various accounts. The more income will be
    from reserve fund. And also the more income from Credit operations the more
    will be the profit of the NCC BANK Limited.

    Though there are some
    drawbacks in implementing Credit General banking in NCC BANK Limited as per
    manual, it can be further developed in light of the recommendations being
    discussed above. Finally it can be argued that though the results achieved so
    far are not satisfactory, General banking is much more important part for
    enhancing NCC Bank’s strength and there lies the opportunities to make it more
    effective in the future for our own benefit.  




    of NCC BANK (June 1st , 2010)

    Report of NCC BANK (2006)

    Report of NCC BANK (2007)

    Report of NCC BANK (2008)

    Report of NCC BANK (2009)

    Quality Management (Third Edition)

    Dale H.

    Management (Fourth Edition)

    W.L. Hill & Gareth R. Jones