Legal and regulatory framework of travel and tourism covers so many aspects depending on the different parties involved in it. It falls under the preview of Tourism Act 1969; Travel Act 1985and Package Tour Regulations 1992.There is surface law, sea law and air law in relation to the carriage of passengers within the legal and regulatory framework. There are also impacts of the principles of health, safety and security legislation on the travel and tourism sector. It falls under the legislation that relates to equality and the contract legislation in relation to travel and tourism customers. Customers are also protected under summer protection legislation in relation to safeguarding the interest of the customers. Travel and tourism businesses cannot only go for profit decision making. These legislation and ethics in travel and tourism organisations have Corporate Social Responsibilities with the objective to contribute towards betterment of the society. The present study therefore would help us in understanding the various aspects of the travel and tourism industry and the organizations operating within that industry. It will also be beneficial in understanding the rules, regulations and legislations governing the travel and tourism industry in a better way (Mok, Sparks and Kadampully, 2013).
Task1 Understanding legal & regulatory frameworks in travel & tourism industry
1.1Explaining the legal & regulatory framework of travel & tourism industry
The tourism industry and the legislation are connected to each other in a number of ways. There are so many parties involved in tourism industry like suppliers, customers, contractors etc. When these parties interact between one another, the role of legislations becomes significant. If we take the example of a restaurant that serves food to the customers, that falls under the legal and regulatory framework of legislations regarding the factors involved in it like hospitality, food quality, and behaviour of the customers. As travel and tourism industry is a growing industry, it covers following under tourism legislations:
- Tourism Act, 1969: This Act focuses on the tourism organizations and their coordination as specified by “British Tourist Authority”
- Transport Act, 1980 & 1985: This Act controls and regulates national & private bus transport companies along with their routes.
- Package Travel & Tour Regulations, 1992: This regulation controls delivering of responsibilities of tour operators to their customers.
The objectives of these legislations were mainly to promote standard procedures to regularize the tourism industry defining rights and obligation of the parties involved in it. Tourism laws are also affected by “Health and Safety Commission”,” International Air Transport Association”,” Strategic Rail Authority”,” Civil Aviation Authority”
1.2 Discussing laws governing air, surface & sea transport lying within legal & regulatory framework
Air, surface and sea transport lying within legal & regulatory framework are governed by surface law, sea law and air law. These laws are discussed below.
Surface Law: This law is governed by “The International Carriage of Passenger by Road Act, 1979”.It protects the rights of the passengers on board. All the claims related to physical damages or mental disorders of the passengers are taken care by this law. Loss of luggage of the passengers is also governed by the “Carriage by Railway Act, 1972” (Medlik, 2007).All this laws regulates transport of goods and passenger. Interests of disabled passengers are also safeguarded by this law.
Sea Law: Shipping safety and security is covered under this contract law. Environmental factors are also regulated by this law. Seacraft with at least 12 nos of passengers related to the fire safety and life guarding equipments are covered under “The International Convention for the Safety of life at Sea (SOLAS)”.Liability of the ship or ferry towards damages suffered by its and its extent or limit is governed by “The Athens Convention, 1974”.
Air Law: the rules of international carriage and its documentation are defined by “The Warsaw Convention of 1929 ” .The passenger’s death compensation and right to claim against personal injury are also covered under this . “The Five Freedoms Agreement of 1944”covers all the rules and regulations related to landing across territory for traffic, non-traffic, passenger landing, and cargo and specify its territory.