Overall Marketing Activities of AFBL

View with images and charts

Overall Marketing Activities of AFBL

History of the company background:

Reaching escalating heights in Bangladesh and beyond.

Enlightening the past history of the business world in Bangladesh, AKIJ GROUP OF INDUSTRIES is considered to be one of most profound and aged industries that is still sustaining with great success and prosperity. It was more than fifty years ago the company emerged into the market, and it was as small-time jute traders.

Entrepreneur, Founder and life time Chairman Late Mr. Sheikh Akij Uddin then initiated the business in 1950s with a single product of cigarette naming Akij Biri. This brand is one of the biggest and well known unit of Akij Group and it is considered to be one of the oldest and most well known product across the country and in the few international market as well. Then in the late 70s Dhaka Tobacco Industries came to the fold of Akij Group when government decided to disinvest and hand over the factory to the private sector from the nationalized sector .A large number of people are employed by them, and cared for as members of the AKIJ family.

Creative new ventures are the secret of our accomplishments. Portfolios of their ventures are enlisted in the following page:

SL NO. Name of the Company Product Year of the Establishment
01. Akij BIDI Factory Ltd. Hand Made Cigarettes 1950
02. Akij Transport Agency Ltd. Transport 1950
03. SAF Industries Ltd. Crust & finished Leather 1960
04. Dhaka Tobacco Industries Ltd. Cigarettes 1966
05. Akij Printing & Packages Ltd. Printing & Packaging factory 1974
06. Dhaka Tobacco Industries Leaf Processing Plant. Tobacco Leaf Processing Plant 1981
07. Akij Corporation Ltd. Trading House 1983
08. Akij Housing Ltd. Housing 1987
09. Akij Match factory Ltd. Match 1992
10. Akij Jute Mills Ltd. Jute Yarn & Twine 1994
11. Akij Cement Company Ltd. Cement 1995
12. Akij Textile Mills Ltd. Cotton Yarn 1995
13. Akij Pharmaceuticals Ltd. Medicine 1996
14. Akij Particle Board Mills Ltd. Particle & Hardboard 1996
15. Akij Computer Ltd. Hardware & Software 1997
16. Sonar Bangla Cement Ltd. Cement 1998
17. Akij Online Ltd. Internet Service Provider 2000
18. Akij Food & beverage Ltd. Food & beverage 2006
19. Akij Zarda Factory Ltd. Flavoured Chewing Tobacco 2000
20. Nebula Ink Ltd. Ink 2001
21. Akij Institute of Technology Ltd. IT Education & Training 2001
22. Savar Industries (Pvt.) Ltd. 2001
23. Afil Toiletries Ltd. Toiletries 2003
24 Akij Power Ltd. CNG 2008
25 Akij Poly Fibre Ind. Ltd. Poly Fibre 2008
26. Addin Hospital Health care
27. Akij Securities Corporate share broker house 2008

Among all the ventures or units of Akij Group, Dhaka tobacco industry is the most profitable one which compiles of the products like Akij Biri, Dolphin match, FireFox

match and other shown below:

Head office of Akij group is compiled in two multistoried building naming AKIJ Chamber & Mofiz Chamber situated in 73 Dilkusha C/A & 75 Dilkusha C/A, Motijheel, Dhaka. Business operations of all the companies are conducted in these two 12 floor and

8 floor corporate houses. . Organogram of the group is graphically shown in the following page:

Organizational Structure Akij Group:

Managing Director

Sk. Basir Uddin


(Of Individual Companies)


(Of Individual Companies)


(Of Individual Companies)

Each of the companies has its own directors who are the offspring of Late Mr. Sheikh Akij Uddin. And for each company there is assistant director and general manger accountable to the respective directors for their operations.

The following departments:

Finance & Accounts Dept Audit Dept Administration Dept

Human resource (HR) Dept Purchase Dept Import & Export Dept

Ad & Creative Dept IT Dept Transport Dept

Are common for each of the enlisted twenty-seven companies and each department has individual sub-units working separately for all the companies.

2.03 AFBL: Mission, Vision & Objective:

The tag line of AFBL is “BRINGS QUALITY IN LIFE”

Mission: (Akij Group) Core mission: Reaching escalating heights in Bangladesh and beyond.AKIJ GROUP is committed to provide the best product/service quality to their targeted consumers and this commitment enhances them to accomplish their goal. Consumer satisfaction from their quality products is one of their major goals and thus sustainable product quality is the key concern of this company. The 4ps of Product, Price, Place, and Promotion are subjected to their mission and to execute and co-ordinate them properly in order to sustain and enhance consumer satisfaction and also encounter proper profitability.

Vision: To be the leading food & Beverage brands excelling in product quality, social, technical & marketing creativity; and service to our customers through the skills and cordial commitment of our employees.According to Late Mr. Sheikh Akij Uddin regarding AKIJ Food and Beverage Limited (AFBL), “We will manufacture and introduce those high quality products in the market that we ourselves and our family will always use, we will NOT just produce products for the consumers in the market and let our family consume other foreign products”


The core objective of selecting the topic is to better understand the beverage industry and its respective marketing strategies. The objective of my internship report was to identify whether the marketing strategies and unique selling preposition (USP) used by AFBL for its products are communicated and perceived by the consumers in the exact pattern desired by the company. Research and analysis on the consumers helped me to depict and provide appropriate recommendation regarding the marketing strategies of brand building of AFBL’s products.

Internal Situation Analysis:

Capabilities of AFBL

Factory & Machinery

Factory of Akij Food & beverage Ltd has been established in a beautiful site at Krishnapur, Dhamrai Dhaka. It has come with one of the best food & beverage industry in Bangladesh. All the machineries are being imported from two international well reputed companies in Germany naming The Krones Group, headquartered in Neutraubling, Germany & Ningbo Sipa Safety Equipment Co., Ltd. All the machineries are fully automatic and digitally controlled. Such high-tech production plants that is sensible to reject products itself that fails to meet standard level that has been set. In total there are only six companies in the sub-continent using such sophisticated machineries to manufacture CSD products, and among those companies AFBL is one of them. This factor reflects the quality of the factory and the machineries which in tern reflects the quality standard of the products of AFBL.

For any technical breakdown highly experienced and trained engineers are there to serve round the clock.

Photo: (Machinery)

Photo: (Machinery)


AFBL has a strong financial background as because 100% of its financial back up is being provided by the parent company AKIJ GROUP. All the initial investments regarding the establishment of the company, its products and even for the marketing purpose, the parent company provided full support. No financial out-sourcing such as debt or bank loan was being made by AFBL. Because of such strong financial back up, huge marketing activities, promotional campaigns were been possible for its products to strongly compete with its competitors. And now after three years of operation the company is solvent enough to finance its promotional activities by itself but if furthermore huge investments are required then AKIJ GROUP is always there to provide full flagged support.

Functional Departments:

From the production till the selling of the AFBL’s products, several departments work interconnected and they are outlined below:

Production dept: This department handles the entire production process of AFBL’s products

Marketing Dept: This department is divided into four categories

Brand Dept: Develops the marketing and promotional strategies for AFBL’s products and executes them.

Sales Dept: Forecast, Pursue, Co-ordinate & Monitor the entire nation wide sales of AFBL’s products.

Sales-force Training Dept: Trains, pursue to work, motivates & monitors the sales force working in the field for AFBL.

Distribution Dept: Distributes accordingly the final products from the factory to the entire country’s individual distribution points from where products of AFBL are being sold to the retail outlets.

4Ps Marketing Mix:

All products 4p’s analysis is difficult to showing so we showering an example of one product Akij Food and Beverage Ltd

The 4ps analysis of a company involves derailed study of the company’s Product, Price, Place and Promotion. Each of these segments of AFBL is exemplified below.


Akij Food & Beverage Ltd (AFBL) believes in providing optimum quality products to value its customers. All the high-tech machineries and factory site is established to enhance the capability to satisfy consumer needs in a profound quality processed manner.

AFBL has categorized its products in eight products line and each line incorporates various brands to captivate the market. Groups or the product line are been distinguished by the company based on the machinery used for manufacturing the products. AFBL has the planning of introducing more different and unique products in their product line and even they are planning to diversify more on their product line. Tabular presentation of the products as the product line is shown in next page

Product line1 (CSD) Product line-2

(Energy Drink)

Product line-3

(Non-Alcoholic Malt Beverage)

Product line-4

(Mineral Water)

Product line-5




1000, 2000 ml,




1000, 2000 ml,




1000, 2000 ml,


Ø MOJO LIGHT (upcoming)


(Bottle-250ml, Can-250ml)


( Can-250ml)






(Bottle-250 1000ml)



(Bottle-250 1000ml)



(Bottle-250 1000ml)



(Bottle-250 1000ml)

Ø SHAKE– Mango Milk (upcoming)

Ø APHI– Lichi (upcoming)

Product line-6


Product line-7

(Dairy Products)

Product line-8









Ø FIRM FRESH Pasteurized



Ø FIRM FRESH Butter, Ghee


Ø ICE-T Cold Tea



Ø ICE-T Green Tea



Product Description

Raw materials for the Carbonated Soft Drink (CSD), Energy drink and Malt Beverage products are import from following Germany Companies:

Ø WILD GmbH & Co. KG (Eppelheim, Germany)

Ø Für Manish GmbH & Co. KG Ltd

Ø IFF International Flavors & Fragrance Inc. (Hamgurg, Germany)

Raw materials for the juice (Pulp) and snack products (Potato & Masala) are imported from Germany & India. Dairy products are completely home made using Bangladeshi raw materials. Most of the AFBL’s product design, development format, and ingredient are being provided by the Germany Company “The Krones Group GmbH & Co”.

Derailed description of products is provided below:


MOJO is a carbonated soft drink (CSD) in cola flavor. The packaging of the product is very attractive because of its color combination which is majority red and the art design printed on the bottle and can. AFBL is the first company to introduce full slive bottle packaging and this makes its product more attractive than other competing brands. All the bottle and can are made of high quality plastic and steel respectively and thus they are very handy, portable and easy to dispose.


LEMU is a carbonated soft drink (CSD) in cloudy lemon flavor. The packaging is full slive and very attractive. The product was launched in 14th April 2006. The ingredient of LEMU is provided in APPENDIX-A:


CLEMON is a carbonated soft drink (CSD) in clear lemon flavor. The packaging is full slive and very attractive. The product was launched in October 2007. The ingredient of Clemon is provided in APPENDIX-A


SPEED is an energy drink that was launched in 14th April 2006 by AFBL and since from then, the brand could not capture consumer attraction and could avail only a very small amount of market share of energy drink. Then in 2009, Speed was re-launched by changing the product’s packaging but keeping the ingredient intact.


Wild Brew is non-alcoholic malt beverage in which the primary ingredient is barley, which has been allowed to sprout (“malt”) slightly before it is processed. The product has been launched by AFBL in November 2008. industry.


FRUTIKA is a brand for juice product that is available in four different flavors.



FRUTIKA Red orange

FRUTIKA Mixed fruit

The products were launched in August 2008, and since the entrance in the market Frutika captivated a large share in the market because of its taste, packaging.


SPA is a mineral water that was launched by AFBL in April 2007. The product’s full slive packaging makes it very attractive. The unique marketing communication and the products look assist it to make a moderate market share. The ingredient of the all types of Frutika is provided in APPENDIX-A


The brand FARM FRESH denotes dairy products of UHT milk and Pasteurized milk. The brand entered in the market in September 2007. The ingredients of the products are provided in APPENDIX-A.

2.08 Price

Pricing is one of the crucial aspects of a products destiny to success and failure. There are many different methods of pricing a company can employ. But the main scrutiny is to strategically set the pricing that facilitates the company and the product as well. Various sorts of pricing methods are stated below:

§ Competition-based pricing
§ Cost-plus pricing
§ Creaming or skimming
§ Limit pricing
§ Loss leader
§ Market-oriented pricing
§ Penetration pricing
§ Price discrimination
§ Premium pricing
§ Predatory pricing
§ Contribution margin-based pricing
§ Psychological pricing
§ Dynamic pricing
§ Price leadership
§ Target pricing
§ Absorption pricing
§ Marginal-cost pricing

In the beverage industry of Bangladesh, people are quite price sensitive and thus prices of almost all the competing products are same. AFBL does its products pricing in three steps.


Cost-Plus Pricing (The core method):

Production cost + Bottling cost + Packaging cost + Printing cost = Gross Price

It is the first step where AFBL calculates all the production related cost of its product to estimate a Gross price.


Gross Price + Mark up profit margin {AFBL} = Absolute price for the distributors

Absolute price for the distributors + Profit Margin {Distributors} = Absolute price for

the final consumers

Profit margin is being added in this step by AFBL. Then distributors’ margins are denoted to establish the ultimate Maximum Retail Price (MPR).


The ultimate price is then analyzed by AFBL using two methods:

Competition-based pricing: Here AFBL identifies whether its product price is similar to the competitors or not. As because the beverage market is very price sensitive, thus price cannot be more than competitors and even cannot be very less than competitors as because it will impact the profitability. So the price has to be close to the competitors’ price.


Place means that pattern of distribution channel a company employs to make its products available to the final consumer. AKIJ GROUP OF INDUSTRIES is considered to have one the best distribution channel around the country. This profound distribution channel was specially been made to make their cigarette products available to the consumer in each and every part Bangladesh. AFBL inherited the advantage and was been able use the wide network distribution channel to promote and provide its products in each and every niche across the country. The distribution channel AFBL employs is called Dual Distribution Channel (DDC). In DDC, a company itself distributes the products and also incorporates large number distributes, who are individuals entities, to distributes the products to the final user. The graphical presentation of the ABFL’s DDC is shown below:


Production of the goods

Products from AFBL’s factory are stored in the ware house situated in various parts of Bangladesh. For Dhaka, the ware house is at Tejgaon industrial area. Then the distribution dept at AFBL allocates the products to the distributors around the country. After the products are delivered from the ware house or factory to the distribution point, the distributing companies accordingly distribute them among the retailers to be sold to the final consumer. The distribution companies are individual entities who are considered to be the business partners of AFBL. Apart from this channel, AFBL has its own distributing wing established in some part of Bangladesh to make the products available to its customer. But where there is the establishment of AFBL’s distributing wing, other distribution companies are NOT employed. This is because two channel in the same distribution point will create channel conflict that will intern effect the products selling and availability. AFBL solely do not want to depend on the distributors thus they have established Dual distribution channel.

AFBL has segmented the entire Bangladeshi market into 25 regions for its distribution purpose:


For these regions, there are total of 263 approx distributing company who perform the distribution of AFBL’s products. All of the companies are well trained and associated with the AFBL’s products, business policies & strategies.


It is one of the most important facets of a company which it has to nourish in a very proper way to achieve optimum outcome. AFBL values the importance of promotion, because it believes no matter how high-quality, good taste, attractive packaging the product avails, it has to be properly communicated to the customer to pursue the final purchase. And to properly communicate the product with the customer, AFBL has a well structured Marketing Dept who is capable of developing projected strategic marketing plans.

The Marketing Dept of AFBL is assorted into four divisions all working interconnected:

Brand Dept Sales Dept Sales-force Training Dept Distribution Dept

The entire marketing department is situated in the 2nd floor of Mofiz Chamder, 75 Dilkusha C/A Dhaka.

AFBL has broadly categorized its promotional activities in two types:

Trade promotion (TP)

All the strategy crafting, developing, implementing and monitoring of trade promotions are being done by the sales department. Trade promotions are targeted for the retainers and the distributors. It usually involves free products, cash incentives and gifts for the retainers and distributors for high volume purchase.

Consumer Promotion (CP)All the promotional activities that are targeted for the consumers are developed here. Strategy crafting, developing, implementing and monitoring of consumer promotions are being conducted by the Brand department. The Brand department compiles of well trained and experienced individuals designated as:

Director (Brand) Brand Manager Brand executives Event Officers

Event Executives Brand Officers Marketing Officers Graphic Designers

Business cards of each offices in the above designation is provided in APPENDIX-A

officials are accountable. And the Brand Manager is accountable to the Brand Director for the functioning of the Brand department.

Sales Forecast/ Promotional Budgeting:

Sales Forecast:

Sales department of AFBL constructs the sales forecast of the product. Two types of forecasting are being done by the department:

Nation-wide Forecast: It is the long term forecast usually for one year. The term period is from July to June.

Area-wise Forecast: It is the short term forecast performed every month. The forecasting is made within the 25th to 28th of the respective month.

Usually revised forecasting is done after every six month but in special cases, for example Eid festival and other national event, it is done quarterly. Key officials associated with the forecasting purpose are Director (Sales), GM, AGMs, Sales Coordinators, Research officers etc.

No concrete method is used for the forecasting. Usually based on the market research, market growth, AFBL’s potentiality, and officials’ experience and judgment, the sale forecast is conducted.

Promotional budgeting:

The promotional budgeting of AFBL is carried out by the executives of the Brand department. The budgeting period is for one year (JUN-to-JULY). There are various sort of strategies that can be implied to construct budgeting for the promotional activities.

Two usual categories are Top-Down budgeting & Activity-Based budget.

Top-Down budgeting: It is an approach, where the company predetermines a fixed amount as a budget for conducting promotional activities.

Activity-Based budget: It is an Approach where the company does not construct any predetermined fixed amount. Budget is made based on the promotional activities that will be conducted within the specific period of time.

AFBL uses Activity-Based budget for all the products promotional activities. The one year (Jun to July) period budget is done based on the activities that will be conducted during the year for individual brands. Break down and process of budgeting is shown below:

(Budget Plan Format)

For every product of AFBL, the budget plan format shown above is being made. The format used by AFBL shows month wise activities done for each and every Brand. Further breakdown of the percentage among ATL and BTL is illustrated by below:

Promotional Budget Allocations for the specific medias
ATL (Approx 60% of the promotional budget) TV Advertisements and Radio advertisements – 70% News paper/magazines &


BTL (Approx 40% of the promotional budget) Allocated as per requirement- no fixed percentile breakdown.

Majority of the promotional budget is being allocated to ATL among which electronic media which are TV and Radio is allocated 70% and other print media is allocated 30%.

For BTL the allocation is 40% among which percentile breakdown for the activities like sponsorship, various event organizing, specialized programs etc, is not being specified. The allocation solely depends on the requirement for each event.

The key people associated with the promotional budgeting are the Brand Executives, Event Executives & Brand officers. After the budget is constructed, it is then cross-checked by the Brand Manager (BM). After the approval from BM, the final assessment is being done by the Directors before the budget plans are executed. Quarterly the budget is reviewed for any alteration and if any changes are done, immediate actions are taken to keep the promotional budget plan constructive on track.



Ø Quick establishment of brands like MOJO,


Quality of the products.

Ø Availability of products through mass distribution around the country.

Ø High quality machineries and manufacturing system of AFBL.

Ø Unique promotional activities.


Ø Less experience in the beverage market in terms of understanding in timely proper customer need.

Ø Some improper promotional activities.

Ø Being new in the market AFBL considers a weakness in the entire supply-chain-management.


Ø Huge profitability scope in beverage market of Bangladesh because a sustainable growth of 6% prevails in the market.

Ø There is a scope for the local companies to attaining maximum market share for the refreshing flavored CSD drink.

Ø Opportunity for AFBL products to be exported in the overseas Asian market.


Ø Unethical practice of the competitors, for example tax violation, to reduce the price of the product.

Ø Companies like Coca-Cola and Pepsi to be operated as MNCs like Unilevel rather than the licensing owned by the local Bangladeshi company.

Ø Any new company introducing unique flavored refreshing drinks and having huge financial capabilities.

Analysis of the Marketing Strategies of AFBL:

Marketing strategies and communicational theme of AFBL’s brands are developed by the combine effort of the brand department and the advertising agencies (Adcomm & Grey). Many strategic themes are proposed by the agencies and the brand department analyzes and polishes them to make it applicable for implementation. There are several marketing strategies such as Experiential Marketing, One-to-One Marketing, Permission Marketing, Relationship Marketing, After Marketing etc. Among them AFBL go with the Experiential Marketing strategy mostly. Here AFBL tries to promote a product through connecting it with unique & interesting experiences. Brand wise marketing strategies of AFBL’s products are analyzed below:


Since the establishment of the brand MOJO, it is projected to the consumer as a brand of fun and enjoyment. The basic concept is having enjoyment while drinking MOJO.

Though the product is for all, but the communicational theme is targeted to the youth. The strategic marketing/communicational theme of MOJO is “ONTORE ONTORE—Its Inside U”. All the promotional activities are focused around this theme. Advertisements, billboards, banners, festoons, roman banners, back drops, shop signs etc, are developed with such state of art that projects the concept of the fun and enjoyment residing ONTORE ONTORE– Inside U”.

The main motive of the strategy is to make consumer recall the theme and associate it with the brand. The brand was launched in 14th April (Pohela Boishek), which the first day of the year as per Bangla calendar. And this is celebrated in a very innovative way throughout the country by associating MOJO. MOJO is associated as a brand that is truly local thus events like Entertaining song for MOJO, Huge campaign in Pohela Boisak, Huge campaign in valentines day, Arrangement of concerts very often around the country, Sheether pithar mela, Grissher faal udhshob, Promotion and gift in EID-ul- Fitr & Qurbani EID, Arrangements of Game shows, Bull fight etc are conducted. Also Sponsoring sport events, Sponsoring TV shows, Sports zone bowling and pool tournament, Sponsoring entire wonder-land and its rides are done. There is a rock singing Band of MOJO with the name “INSIDE U Band” and the band promotes MOJO throughout the nation.

This year Promotional campaign for this Eid-ul-Fitr is giving free bus tickets to the consumers on the basis of the number of sms sent. Highest sender will get two free ticket to the specified destination every day uptill the 29th Ramadan.

The brand MOJO is kept up to date with events occurring in the country through out the year. Such strong communicational theme made the brand MOJO, establish very profoundly within a short span of time.


The Brand LEMU is associated with the strategic marketing/communicational themeof “Thirst Comes First—Thirst for LEMU”. The projected idea is that when consumer is thirsty he or she will think of LEMU.


CLEMON was launched with an innovative idea. The strategic marketing/communicational theme of CLEMON is “LIVE FRESH—I Would Like To Be Under The Sea- Jabo Shantir r Shukher Dese. The projected idea is that when customer consumers the product, they will feel like under the sea in a dream land of joy and happiness.

The Brand is also associated with the sport culture in our country. CLEMON exhibits and promotes Bangladesh Cricket by developing a cricket team that plays division qualifying cricket games in our country. The Brand plans to develop at least one player to play in our international cricket team and operate as a CLEMON brand ambassador.


The brand SPEED was initially launched with a poor communicational theme. Then later in 2009, the brand was re-launched with the strategic marketing/communicational theme of “Heavvvy Energy—Ektu Bujhe Shune Khao—Khokon Je Ki Hoi Kisu Bola Jai Na”. All the campaigns are focused on the idea of SPEED with extreme energy. The theme associates consumers with the idea that consuming the product will provide extreme extra energy.


The non-alcoholic malt beverage (WILD BREW) is promoted with the strategic marketing/communicational theme of “The Beast Inside—Har mene Chey Shobai”. The idea projected states that consuming the product will make the individual feel the beast residing inside.

The product was launched in very ground-breaking pattern by arranging an

auspicious trip to Shundorban. Winning contestants along with AFBL’s personal went to the trip within a very short period after the brand was launched.

FRUTIKAUsually the promotional campaigns of any fruit juice products are constructed based on its purity. But strategy used for Frutika was quite different and innovative. The strategic marketing/communicational theme of FRUTIKA is “Ektu Besii Pure—Drink Frutika And Speak Just The Truth”. The purity of the brand was projected by the promotional idea of when consumers drink Frutika they tend to speak the truth. The idea was quite speculating and customers readily accepted in the market. The launching campaign played an extravagant part in the success of Fruitka. Road show, rally with free sampling collected foot step glory for the brand. And now, after operating for only one year, the brand withholds maximum market share with the top ranking among its competitors.


Farm Fresh is an UHT milk product, which was launched with a creative inspiration for its consumer. The conceptualized idea was: Milk helps human being to be physically sound and when individuals are healthy, they can attain success in life as because good health leads to good life. This idea was tactically reframed and the strategic marketing/communicational theme generated was: “Dudh Khao Agiaa Jao”.

Though the product is for all but the promotional activities are targeted towards the children of our country who will be our future pride.


SPA drinking water was launched with the idea of providing pure drops of minerals to the customers. The strategic marketing/communicational theme is The Water Of Life—Shuddu Pani Shustho Ami”. The concept generated a perception for the consumer that, when they will think of pure water, that will keep them healthy, then will associate it with SPA.

Problem Statement:

They are some problem of brand awareness of akij beverage. Consumer in get high price for which they sometimes lose the motivation. they are many consumer don’t know about akij beverage product, brand, logo

Literature Review:

Brand awareness study of beverage of AFBL by consumer towards products or services after they have used them. Consumer satisfaction in service industries has been approached in two ways; satisfaction as a function of disconfirmation, and as a function of perception. This research has followed an alternative approach, which initially depended on consumer’ actual evaluations of satisfaction, rather than on the gap between perception and expectations


The Board objective of the study was to find out the brand awareness level of the customer regarding the beverage of AFBL.

The specific objectives of the report were –

· To analyze the identification of the brand alimenting of different beverages of AFBL

· To evaluate the effectiveness of the communication and marketing efforts of AFBL

· To understand the perception of the customer regarding the overall brand communication of AFBL

Research Methodology

To develop a formulated research work, well structured methodology of data collection should be used to build a concrete base for the research. For my research report I have concentrate on both the Primary & Secondary data collection sources.

3.06 Primary Source:

Two types of primary data collection methods were used and they are:

Personal Interview: For the collection of more proper and projected information about the AFBL brands, interview of consumer were conducted. These assisted me to get profound information regarding the marketing strategies.

Survey Questionnaire: To collect primary information and feedbacks from the consumers regarding AFBL’s marketing strategies, structured questionnaire was developed and survey was conduct. Questionnaire survey helped to get ready data from the respondents regarding their awareness of AFBL’s strategic marketing/communicational theme and the unique selling preposition for its brands. Targeted group (TG) as the survey respondents was mainly students. The reason for selecting the target group, was because they are the vital consuming segment in the beverage industry. For my research report, sample size of the survey respondents were 50 individuals of various age group both male and female.

3.07 Secondary Source:

Basically this report has been developed from the basis of secondary data. The sources of information are internet, newspaper, magazine etc. My experience also helps me to establish this report. Secondary source of data collection was used to incorporate information regarding strategic marketing/communicational theme and the unique selling preposition of AFBL’s brands.

Sample plan:

The sample plan covers target population, sampling technique and sample size. These are the followings.

Target population:

The target population was the consumer of brand awareness beverage of AFBL.

Sampling technique:

The Non-Probability Convenience sampling technique was used to collect the desired data for the research.

Sample size:

The sample size of the research was 50.

3.08 Data:

Interview: Interview of the AFBL consumer was conducted and certain concrete information was deduced from them. Interviewing Md. Maidul Islam (Brand Executive) & Mr. Amit Roy (Brand Executive), information regarding the customer base, market segmentation, target market, and positional strategies were collected: Data processing: SPSS-13 Software and Microsoft Excel 2007.Survey of the Targeted audience: In my research work, sample size of surveyed respondents via questionnaire was 50. The questionnaire contained questions that assisted to divulge fact from the respondents regarding their awareness and perception on the strategic Marketing/Communicational theme of AFBL’s brands. A sample questionnaire is provided in APPENDIX-C. Graphical presentation and analysis of the responses as per questions are provided below:

3.09 Findings & Interpretation:

Consumer Profile:


68% respondents was male and 32% was female.

Figure: Gender


Figure: Age group

Out of which, majority of 76% of the respondents were within the age group of 21-25. This denotes that the target individuals were mostly the youth. Occupation was divided in four categories among which majority of 84% was student and 36% jobholder. Among the jobholders, 5 individuals 1% was only jobholder and 26% of the respondents were both students as well jobholders. Graphically the results are shown below:

Figure: Occupation


Following questions and graphical are related my research topic and the graphs represent respondents’ answers.

Figure: Brand consume

Among the 50 surveyed respondents, 100% consumed MOJO, 86% & 78% had consumed FRUKITA & SPEED respectively. Least consumption was 12% of WILD BREW. The assessment part was, highest consumption rate was 100% of MOJO which denotes that all the respondents had at least consumed MOJO once which intern projects that all of respondents consumed at least one product of AFBL.

Figure: Mojo

From the previous question it was deduced that the entire 50 respondent had consumed MOJO. Thus all of them shared their influencing reasons. As because the question gave privilege to provide multiple answers, total number of influencing reasons were above 50. This phenomenon is applicable for all the other brands as well.

For MOJO, main influencing reason for the respondents to consume the product was its packaging 84%, followed by price 54%, branding 46%, availability 26% and lastly 22% with taste. Thus is can be stated that packaging, price and branding are the core reasons for the customers to prefer and consume MOJO.

Figure: Lemu

Total number of respondents consumed LEMU was 19 which is 38% of the total audience. According to the responses of the 19 individuals, 13 of them, which are 68%stated the main influencing reason behind the consumption was the packaging. Followed by taste 42%, and price 36%.

Figure: Clemon

Among my 50 research audience, 21 individuals consumed Clemon. As per the criteria 52% of the 21 individuals stated the influencing reason was packaging, 33% stated it to be the taste, only 28% and 14% went for the options branding and price.

Figure: Speed

Consumer of Speed, out of 50 respondents, was 39 which is close to 78%. Among this group, 66% consumed Speed because of the taste, 54% because of packaging, 48% because of the Branding.

Figure: Wild brew

Only 6 individuals among the 50 survey group consumed Wild brew consumer which denotes 12%. Among them 66% consumed it for taste, 33% consumed it because of the availability, only 16% consumed the product because of the branding.

Figure: Spa

Respondents consumed SPA was 23 out of 50 46%. Core influencing reason was the availability on which 82% agreed. 65% and 68% stated packaging and price to be good reason of the consumption. Least went for option-A and non went for option-C (Branding).

Figure: Frutika

Frutika had the 2nd most consumption rate among the 50 respondents.86%

(43 individuals of the respondents consumed Frutika. Around 87% and 74% of the forth-three consumers preferred the product because of the taste and branding. Other 48% & 51% preferred packaging and availability as well.

Figure: Farm fresh

Only 9 members of the surveyed respondents, consumed Farm Fresh and the percentage stands to be only 18%. Among them, majority 88% (8 members) consumed it because of the taste and only 22% (2 members) consumed it for the branding.


Figure: Mojo

Out of the 50 respondents, all of them were aware of the Marketing/Communicational theme of MOJO. This projects 100% awareness level for MOJO.

Figure: Mojo

Among the aware respondents 58% agrees with the notion that the strategy enhances MOJO brand building. 14 %went for option–B which is moderately. And no respondents state that the strategy is wrong.

B. LEMU: “Thirst Comes First—Thirst for Lemu”

Figure: Lemu

Only 16% of the 50 respondents were aware of the Marketing/Communicational theme of LEMU. Majority segment were completely unaware of the theme.

Figure: Lemu

75% of the aware respondents didn’t had any idea regarding the strategies enhancing brand building.

C. CLEMON: “LIVE FRESH—I Would Like To Be Under The Sea- Jabo Shantir r Shukher Dese”

Figure: Clemon

66%of the respondents were aware of the Marketing/Communicational theme of clemon. And 17 individuals which is 34% were NOT aware of the theme.

(Figure: Clemon

27% perceived the strategy to enhance Clemon’s brand building and 36% agreed but moderately. Two individuals do not agree that the strategy impacted positive influence in the brand building.

D. SPEED: “Heavvvy Energy—Ektu Bujhe Shune Khao—Khokon Je Ki Hoi Kisu Bola Jai Na”

Figure: Speed

Majority of 78% are aware of the Marketing/Communicational theme of SPEED. This is 3rd highest brand awareness level among all the products of AFBL.

Figure: Speed

Among them 28% agrees that it enhances Speed’s brand building. Maximum portion of 36% agrees moderately and four individuals disagreed with notion.

D. WILD BREW: “The Beast Inside—Har mene Chey Shobai”?

Figure: Wild brew

Only 22% of the respondents are aware of the Marketing/Communicational theme of WILD BREW. Majority portion are unaware of the strategical theme.

Figure: Wild brew

9% & 36% of the aware audience agrees absolutely and moderately that the strategy enhances Wild Brew’s brand building. 27% completely disagrees with the phenomenon.

H. SPA: “The Water Of Life—Shuddo Pani Shustho Ami”?

Figure: Spa

Maximum of the respondents, 84%, are unaware of the Marketing/Communicational theme of SPA. Only 16% could recall the theme.

Figure: Spa

Among them majority of 62% disagreed that the strategy enhances SPA’s brand building.

I. FRUTIKA: “Ektu Besii Pure—Drink Frutika And Speak Just The Truth”?

Figure: Frutika

Unlike SPA, 92% of the respondents are aware of the Marketing/Communicational theme of FRUTIKA, which is the 2nd highest among all the brands of AFBL.

Figure: Frutika

Among them, 78% agree that the strategically theme enhances Frutika’s brand building. 0% absolutely disagrees. And only 4 individuals have no idea regarding the issue.

J. FARM FRESH: “Dudh Khao Agiaa Jao”?

Figure: Farm fresh

Majority of 74% are unaware of the Marketing/Communicational theme of FARM FRESH. Only 26% are well aware of the theme.

Figure: Farm fresh

Among those 26% aware individuals, 46% didn’t had any idea of whether the theme enhances Farm Fresh’s brand building. Just three respondents agreed and two disagreed completely.

Summary of the Research Findings:

From the research it can be deduced that among all the eight brands of AFBL, most consumed and preferred brand is MOJO. Followed by FRUTIKA and it is SPEED. As the influencing factors for the consumption of AFBL’s CSD products, packaging plays a vital role, followed by the marketing/communicational activities (Branding), then finally the taste. The full slive packaged pet bottle turn out to be a great success for AFBL’s CSD products. In case of the energy drinks of AFBL, the brand SPEED has been highly consumed by the audience and the influencing factors were taste, packaging & branding. But the scenario was different for WILD BREW, only a few had consumed the brand and influencing reason was the taste and availability.

The strategic Marketing/Communicational theme of MOJO–“ONTORE ONTORE- Its Inside U” had the highest positive awareness level among my research sample size. Then it was FRUTIKA: “Ektu Besii Pure—Drink Frutika And Speak Just The Truth” followed by SPEED: “Heavvvy Energy—Ektu Bujhe Shune Khao—Khokon Je Ki Hoi

Kisu Bola Jai Na”, as per awareness of the strategic Marketing/Communicational theme, in my report.. Respondents showed positive perception regarding the theme of these three brands. These reflects that the brands of AFBL (MOJO, FRUTIKA & SPEED) has strong strategic Marketing/Communicational theme.

The brands incorporated least awareness level as per their strategic:

Marketing/Communicational theme. And minimum positive attitude of the respondents assist towards the themes of these two brands. These depicts that the brands has weak strategic Marketing/Communicational theme which is needed to be reframed and modified to enhance the brand building


My research enabled me to improvise constructive recommendation regarding the marketing/communicational strategies and brand building of AFBL’s products.

One of the core influencing reason of consuming AFBL’s products is the packaging. Most of the respondents stated the packaging to be very attractive and persuasive. Thus AFBL should never take any initiative to alter the packaging of the brands specially MOJO, LEMU, CLEMON, SPEED, FRUTIKA.

Ø MOJO, SPEED & FRUTIKA have strong strategic Marketing/Communicational theme which pertain the enhancement of the positive brand building. Thus AFBL should firmly hold on to the USPs and perform greater promotional efforts centering the themes

Ø The entire str